At a Glance
- Tasks: Provide top-notch support for travel technologies and assist advisors with GDS-related queries.
- Company: Join Global Travel Collection, a leader in luxury travel services.
- Benefits: Competitive salary, hybrid work options, and opportunities for bonuses.
- Other info: Flexible environment with room for growth and creativity.
- Why this job: Be part of a dynamic team that shapes the future of luxury travel.
- Qualifications: 3-5 years experience with Travelport and a passion for problem-solving.
The predicted salary is between 35000 - 45000 £ per year.
Global Travel Collection (GTC), part of Internova Travel Group, is the most influential collection of international luxury travel advisors. More than 1,700 GTC advisors are industry leaders in providing premium travel services to leisure travelers, corporate executives and the entertainment industry. GTC’s combined global reach and leverage translate into value, recognition and preferential treatment for its world traveler clients.
Responsibilities
- Provide all levels of GDS and technical product support to our advisors and internal departments requiring assistance to resolve issues that could affect multiple points of the support structure.
- Support all GTC business divisions & assist Independent Contractors (Advisors) that specialise in Corporate Travel, Luxury Leisure and Entertainment.
- Collaborate between all departments to ensure processes are working efficiently.
- Document and implement processes to reduce issues arising from undefined practices or changes in industry standards.
- Manage Travelport solutions including but not limited to:
- Support queries raised to the GDS Help Desk (Service desk)
- Bespoke advisor work
- Implement new pccs
- Projects as governed by the business
- Grow the Smart Button portfolio
- Enhance team knowledge on Travelport
- Assist with GDS related questions (Formats, workflow, processes and configurations).
- Manage the GDS Help Desk emails.
- Manage all new advisors onboarding and offboarding (Agency implementations).
- Set up new corporate clients (create profiles-Sabre/Client Base/Umbrella Faces).
- Support Implementation of new client OBTs/BTA cards.
- Create bespoke solutions (processes/scripts) as required by the business to support internal or Advisor needs.
- Support new product developments and rollouts that encroach on the GDS.
- GDS Software installation & support.
- Support GDS Hotel rate code loading and ongoing maintenance.
- Set up / troubleshoot bespoke itinerary configurations (TripCase / Navitas Itin-X).
- Manage/Support all processes that flow into/out of the GDS (this includes Advisor processes front end, through to our back-offices (Dolphin/Agresso Net Suite)).
- Identify and share changes and updates related to the GDS with operational leaders.
- Set up / Support Sabre Red apps and scripts.
- Set up / Support Galileo Navitas products.
- Scriptwriting (Smart buttons-Travelport, Workflows-Sabre, Smartflows-Amadeus).
- Support Compleat (mid-office) updates where required.
- Support GDS audits as and when required.
- Support questions and troubleshoot for all GDS & GDS Tools.
- Evaluate and escalate where training needs are identified (Advisors).
- Evaluate and escalate issues to IT and other operational teams where necessary.
- Keep up to date with all changes to procedures/processes within the Travel Technologies team and other operational teams.
- Ensure that all internal process documents are kept up to date.
- Identify and share improvements suggestions to processes and procedures within the operations team / wider UK teams to enhance advisor and internal team processes.
Qualifications Requirements
- Advanced knowledge of the travel industry is essential.
- 3-5 years’ experience (fully proficient) working with Travelport (back end).
- Travelport script knowledge essential – Smart Buttons preferably.
- Thrives in a fast-paced environment and can easily adapt to the rapidly changing priorities of the business.
- Demonstrates a positive & "just own it" attitude that leads to creative problem solving and solutions (attention to detail is key).
- Ability to move projects and share updates in a timely manner with the project owner.
- Ability to manage multiple projects/tasks simultaneously and prioritise own workload.
- Excellent oral and written communication skills are essential.
- Must have exceptional customer service skills.
- Flexibility to support the needs of the business.
GDS AND GDS TOOLS
- Travelport, Sabre and Amadeus
- Mid office tool - Compleat
- RoomService Profile tools - Umbrella Faces, Client Base and Embark
- Online Booking Tools – Atriis and Concur
- Dolphin Res Module and Back Office Agresso NetSuite and Advisor OS
- Payment Solutions – Conferma and Apexx
- Reporting tools - Magnatech and Power BI
Hybrid/Onsite: The salary range on this job posting/advertising has been developed to give applicants a range based on the local market where the candidate would be working. Many factors, such as years of experience, budget etc. are considered when determining the starting rate of pay. This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance. Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.
Application Support Specialist in City of Westminster employer: Internova Travel Group
At Global Travel Collection, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our Application Support Specialists enjoy a dynamic environment where they can enhance their skills while supporting our esteemed luxury travel advisors. With a strong commitment to employee growth, competitive benefits, and a focus on diversity and inclusion, GTC offers a rewarding career path in the heart of the travel industry.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Specialist in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Global Travel Collection on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your GDS knowledge. We want to show off our skills with Travelport and other tools, so practice explaining how we've used them in past roles.
✨Tip Number 3
Show our problem-solving skills during the interview! Think of examples where we’ve tackled tricky issues in the travel industry. This will highlight our 'just own it' attitude.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily.
We think you need these skills to ace Application Support Specialist in City of Westminster
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with Travelport and GDS tools. We want to see how your skills align with the role of Application Support Specialist, so don’t hold back on showcasing your relevant expertise!
Show Off Your Problem-Solving Skills:In your application, share examples of how you've tackled challenges in the travel industry. We love a 'just own it' attitude, so let us know how you’ve creatively solved issues in fast-paced environments.
Keep It Clear and Concise:When writing your application, clarity is key! Use straightforward language and structure your thoughts logically. We appreciate excellent communication skills, so make sure your written application reflects that.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Internova Travel Group
✨Know Your GDS Inside Out
Make sure you brush up on your knowledge of Travelport, Sabre, and Amadeus. Be ready to discuss specific features and functionalities, as well as any recent updates or changes in the systems. This will show that you're not just familiar with the tools but also proactive about staying current.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past, especially in a fast-paced environment. Highlight your 'just own it' attitude by discussing how you approached challenges and what creative solutions you implemented. This will resonate well with the interviewers.
✨Showcase Your Customer Service Experience
Since this role involves supporting advisors and internal teams, be ready to share instances where you've provided exceptional customer service. Discuss how you handled difficult situations and ensured client satisfaction, as this is crucial for the Application Support Specialist position.
✨Be Ready to Discuss Process Improvements
Think about any processes you've improved in previous roles. Be prepared to suggest how you would identify and implement improvements within the GDS support structure. This shows that you're not only focused on resolving issues but also on enhancing overall efficiency.
