Business Process Analyst

At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group. Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive. We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey.

This role is responsible for defining, developing, and delivering mid-office technology solutions and agent-facing systems. The individual will lead testing efforts, document system behaviour and processes for operational and support teams and serve as a subject matter expert (SME) across supported platforms. This role oversees the evaluation and delivery of automation-related requests and projects, including quality control systems, GDS scripting, and business analysis. Its objective is to drive agent productivity, end-to-end automation, and operational quality through innovative technology solutions. This position reports to the Manager of Automation Development with a high level of communication between departments.

KEY RESPONSIBILITIES

• Gather, analyze, and document business requirements from stakeholders
• Translate operational needs into functional specifications and solutions
• Collaborate cross-functionally to validate and ensure accuracy of business and technical requirements
• Manage intake, prioritization, and tracking of requests and projects
• Coordinate delivery across teams, including QA, development, and releases
• Own release of features and functions, including coordinating QA and UAT testing as well as coordinating release with other applicable tools and teams
• Ensure solutions meet requirements through QA, UAT, and validation
• Monitor system performance and resolve issues impacting quality control processes
• Establish and maintain standards, documentation, and process governance
• Drive issue resolution, solution validation, and knowledge sharing to support continuous improvement

QUALIFICATIONS

• Corporate travel experience with direct exposure to Travel Quality Systems and GDS scripting: Concur Compleat, iQCX, AQUA, etc.
• Proven hands-on experience with at least two GDS platforms (Amadeus, Apollo, Galileo, Sabre, or Travelport Plus), including knowledge of industry practices and corporate travel standards
• Demonstrates strong communication and stakeholder management skills, effectively setting and managing expectations with internal and external partners
• Highly organized and self-directed, with the ability to manage multiple priorities, work independently, and consistently deliver high-quality results on time

PAY AND BENEFITS

Our benefit offerings include 25 days paid annual leave plus bank holidays, Group pension scheme, healthcare, dental care, life insurance, Group income protection cover and Perkbox. Many factors, such as years of experience, budget etc. are considered when determining the starting rate of pay. This role is also eligible for a discretionary management bonus based on the company’s financial goal achievement and individual performance. Internova Travel Group is an Equal Opportunity Employer.