Warehouse Operative - Goods In in Middlesbrough

Purpose of the Role

At Leader Online Ltd, our values guide everything we do. We believe in the power ofTeamwork, working together as one team with a shared vision. We showCarefor ourselves, each other, our business, and the environment. We areCustomer Centric, always placing the customer at the heart of what we do. And we act withRespect and Integrity, doing the right thing with honesty, responsibility, and accountability.

As a Goods In Warehouse Operative, you will be primarily responsible for the safe and efficient receipt of deliveries into the warehouse. This includes the unloading, inspection, processing, and accurate storage of inbound goods. Your attention to detail and use of FLT equipment (Counterbalance and ideally Reach Truck) will help maintain high standards of accuracy and service, contributing directly to our overall warehouse performance and customer satisfaction.

Key Responsibilities

Inbound Goods & Returns

• Safely unload deliveries using appropriate MHE (Counterbalance and Reach Truck).
• Check incoming deliveries for quantity, quality, and conformity against purchase orders.
• Log any discrepancies, damage, or shortfalls and report to relevant personnel.
• Ensure timely and accurate stock intake, including system updates via WMS or RF scanners.
• Repack, band, and wrap goods as needed to maintain stock integrity.

Storage & Inventory Management

• Store goods in designated warehouse areas efficiently and in line with layout plans.
• Ensure items are stored in a manner that prevents damage and allows easy access.
• Support regular cycle counts and assist with stock audits.
• Maintain high standards of accuracy and cleanliness within the goods-in zone.
  

Equipment Operation

• Operate FLT machinery (Counterbalance essential; Reach Truck desirable) in line with training and safety standards.
• Perform pre-use safety checks on all assigned equipment.
• Maintain MHE logs and report any issues promptly.
  

Documentation & Reporting

• Complete all required paperwork accurately and promptly, including delivery notes and discrepancy forms.
• Use handheld devices and WMS to update stock records and inbound tracking.
• Communicate with colleagues and managers regarding any issues affecting inbound flow.

Health, Safety & Quality

• Adhere to all site Health & Safety policies and procedures.
• Maintain a clean, hazard-free work area by disposing of packaging waste and flattening boxes.
• Immediately report any potential hazards or faulty equipment.
• Ensure stock is handled and stored in line with quality standards to prevent damage.
  

Team Collaboration & Performance

• Work closely with the wider warehouse team to support order fulfilment when required.
• Contribute to meeting departmental KPIs including OTIF and stock accuracy targets.
• Suggest improvements to processes or layout to increase efficiency or reduce risks.

Requirements

• Valid Counterbalance FLT licence (essential).
• Valid Reach Truck licence (desirable).
• Previous experience in a warehouse environment, especially goods-in functions.
• Competent in using WMS systems and handheld scanners.
• Ability to lift, move, and handle stock safely and efficiently.
• Excellent communication skills and strong attention to detail.

Performance Standards

• Consistent attendance, punctuality, and reliability.
• High levels of accuracy in goods receiving and documentation.
• Positive “can-do” approach to all tasks.
• Ability to work effectively both independently and within a team.
• Commitment to safety, cleanliness, and professional conduct.

• Competitive pay and benefits
• Growth opportunities and career development
• Fun, fast-paced team environment
• Chance to drive customer loyalty in a leading UK ecommerce retailer
• 22 days holiday per year, together with bank holidays, and a scheme to enable employees to purchase an additional 3 days holiday from the Company, or sell back 2 days of holiday to the Company;
• Length of Service holiday awards: 1 extra day for every 3 years service;
• Salary sacrifice pension scheme with employer contributions of 3% in line with current statutory requirements;
• Salary sacrifice Cycle-to-work scheme;
• Staff discounts on the Leader product range;
• Subsidised gym membership;
• Employee Assistance Programme, Access to Wellbeing Advice & Counselling
• Employee Referral Bonus
• £13ph
• Shift type: 10am- 6.30pm