At a Glance
- Tasks: Lead technical support and manage customer infrastructure for top-notch service delivery.
- Company: Join Spherica, a forward-thinking tech company with a focus on innovation.
- Benefits: Enjoy 22 days holiday, birthday perks, and a 4-day work week option.
- Other info: Hybrid/remote role with excellent career growth and wellbeing benefits.
- Why this job: Make a real impact by resolving major incidents and enhancing customer satisfaction.
- Qualifications: Strong leadership and IT infrastructure knowledge required.
The predicted salary is between 42000 - 47500 £ per year.
Employment Type: Full time 37.5hrs - Mon-Fri 9-5:30pm – 1-hour unpaid Lunch, a 4-day working week is available.
Location: Hybrid/Remote - requirement to travel to Birmingham, London and Walsall
Salary: £42- £47.5K pa depending on experience
Start Date: Q4 2026
Applicants must have the legal right to work in the UK without employer sponsorship at the time of application and for the duration of employment.
Role Overview
The Technical Escalation Manager (TEM) will oversee the successful delivery of technical managed services to Spherica’s customers, manage and maintain their Infrastructure, Network, and Security estates, and act as the primary technical escalation point.
Responsibilities
- Oversee delivery of technical managed services to customers, ensuring timely and effective support.
- Manage and maintain customers’ Infrastructure, Network, and Security estates.
- Act as the primary technical escalation point, leading investigations and resolutions of major incidents and issues to maintain customer satisfaction.
- Support Technical Delivery Leads in implementing customer initiatives and improvements.
- Ensure compliance with customer contractual deliverables.
- Assist Operational Management with onboarding and continued training of Spherica’s technical teams.
Qualifications
- Strong leadership skills and the ability to engage senior stakeholders with confidence and gravitas.
- Comprehensive understanding of IT Infrastructure, Network, and Security environments.
- Experience leading technical investigations and incident resolution in a managed service environment.
Benefits
- 22 days holiday basic
- Additional birthday day off
- Additional holiday day for each service year after year 2, up to 30 days
- £20 Birthday Voucher
- Purchase of additional pension contributions (salary sacrifice)
- Recruitment Referral Incentive (£200-£500 reward depending on level of role) for recommending a friend - T&C apply
- Expensed eye tests
- Expensed flu vaccinations for onsite workers
- Spherica Wellbeing Services benefits encompass an Employee Assist Program, Gym & Active discounts, retail discount and salary sacrifice schemes including Cycle to Work and Purchase of Leave.
- 4 day working week available ('Opt-IN' required)
- Enhanced Paternity Pay
- Enhanced Maternity Pay - with 2 years' service
Technical Escalation Manager employer: Internetwork Expert
Eminent Valet is an exceptional employer that prioritises employee growth and development within a dynamic and supportive work environment. As a leading valet service provider in Canada, we offer competitive pay, performance-based tips, and a clear path for advancement, all while fostering a culture of integrity and excellence in customer service. Join us to be part of a respected team that values your contributions and provides the tools you need to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Escalation Manager
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Internetwork Expert values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Internetwork Expert might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Internetwork Expert!
✨Direct Apply to Internetwork Expert
Let's not forget to apply directly through the Internetwork Expert website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Escalation Manager
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Internetwork Expert.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Internetwork Expert. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Internetwork Expert
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
