Customer Services Software Engineer in Prudhoe

We're looking for a Customer Services Software Engineer to help customers get the most from cutting-edge defence technology that protects the territory and airspace of NATO countries and their allies. This role is ideal for a software engineer who enjoys solving complex technical problems, working directly with customers and getting hands-on with existing codebases and live systems. You'll work closely with experienced engineering teams, develop deep knowledge of our products, and play a key role in supporting innovative surveillance, sensing and tracking technologies deployed around the world.

As a Customer Support Engineer, you'll be hands-on with debugging complex existing software systems, primarily in C++ and Linux environments and play a key role in customer success through troubleshooting with occasional international travel.

Why You’ll Love Working With Us

• Join a high-energy, collaborative team where great ideas thrive, challenges are embraced, and people genuinely love what they do.

Here’s what our benefits have to offer:

• Rewarding Success: Competitive salary and bonus package, with performance bonuses of up to 25% and clear opportunities for career progression.
• Enhanced Pension: Up to 8% employer-matched contributions to help you plan for the future.
• More Time to Recharge: 25 days holiday plus bank holidays, long-service rewards, and the option to buy up to 5 extra days.
• Breakfast & Lunch on Us: Enjoy team breakfasts and freshly prepared lunches every day courtesy of Chef Mark and his team.
• Health & Wellbeing: Private healthcare and life assurance for added peace of mind.
• Sustainable Travel: Salary sacrifice schemes, including EV car and Cycle to Work options.
• Team Socials: Regular events, from quiz nights and football to board games and more.
• Learning & Growth: A culture that empowers you to challenge, grow and make an impact, plus a £250 annual learning budget to invest in the development that matters most to you.

What You’ll Be Doing

• Technical Support: Act as a primary technical contact for customers, troubleshooting and resolving complex software issues.
• Customer Integration: Support customers during the integration of our product APIs into their own software environments.
• Problem Investigation: Investigate and diagnose issues in real time, including through remote sessions and live operational environments.
• Cross-Functional Collaboration: Work closely with the Core Software team and other internal teams to feedback issues and support ongoing product improvements.
• Customer Guidance: Provide clear technical guidance and support throughout the customer integration journey.
• Continuous Improvement: Contribute to the improvement of support processes and the overall customer experience.
• International Travel: Undertake occasional overseas travel to support customers on-site when required.

What We’re Looking For

Essential

• Academic Background: A 2:1 degree or above in Engineering, Science, Mathematics, Computer Science or a related discipline.
• C++ Knowledge: Good working knowledge of C++.
• Linux Experience: Experience working within Linux environments.
• Software Debugging: Experience writing and debugging software, with the ability to work within existing codebases.
• Networking Knowledge: Understanding of networking and communication protocols, with the ability to diagnose and resolve integration and connectivity issues.
• Attention to Detail: Strong curiosity, creativity, and attention to detail.
• Communication Skills: Clear and effective written and verbal communication skills.
• Travel Flexibility: Willingness to travel overseas for short customer support trips.

Desirable

• Product Improvement Mindset: Ability to identify opportunities for product and process improvements.
• Troubleshooting Resilience: Persistence, patience, and resilience when working through complex technical and customer issues.