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- Tasks: Assist customers in finding the right parts and maintain inventory accuracy.
- Company: Join a dynamic team focused on customer satisfaction and efficient service.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a crucial role that directly impacts customer experience and teamwork.
- Qualifications: Basic Microsoft skills, warehouse experience preferred, and a forklift license is a plus.
- Other info: Ideal for detail-oriented individuals who thrive in a fast-paced environment.
The predicted salary is between 24000 - 36000 £ per year.
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Job Overview
We are seeking a dedicated and knowledgeable Parts Advisor to join our team. The ideal candidate will possess excellent communication skills and a strong organisational ability to assist customers in identifying and obtaining the correct parts for their needs. As a Parts Advisor, you will play a crucial role in maintaining inventory accuracy and ensuring customer satisfaction through effective service.
Responsibilities
- Order Prep：Pre-pick workshop parts, pick customer orders, and check stock availability per enquiries.
- Sales & Customer Service：Handle inbound/outbound calls and walk-ins; build relationships via product knowledge and strong first impressions.
- Stock Control：Replenish consumables/service parts regularly for quick service to workshop, departments, and trade/retail clients.
- Process warranty claims (parts-related) and complete admin (customer records, invoicing) promptly and accurately.
Requirements
- Basic level in Microsoft Word and Excel.
- Experienced in warehouse operations (preferred).
- Possession of a forklift license is highly desirable.
- Mechanically inclined, with familiarity in operating AWP/EWP equipment considered an advantage.
- Detail-oriented, diligent, positive, a strong team player, and highly reliable.
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Parts Advisor employer: Internetwork Expert
Contact Detail:
Internetwork Expert Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Familiarise yourself with the specific parts and products relevant to our industry. This knowledge will not only help you in conversations during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging with friends or family about technical topics. Being able to explain complex parts or processes simply can set you apart as a Parts Advisor.
✨Tip Number 3
Network with current or former Parts Advisors, if possible. They can provide insights into the day-to-day responsibilities and what qualities are most valued in our team.
✨Tip Number 4
Showcase your organisational skills by preparing examples of how you've managed inventory or customer service in previous roles. This will highlight your suitability for maintaining stock control effectively.
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Parts Advisor. Familiarise yourself with the key tasks such as order preparation, customer service, and stock control to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in warehouse operations or customer service. Mention specific examples where you've successfully handled parts or inventory management to demonstrate your suitability for the role.
Showcase Your Skills: Make sure to highlight your communication skills and organisational abilities. Provide examples of how you've built relationships with customers or managed stock effectively in past roles to showcase your strengths.
Tailor Your Application: Customise your CV and cover letter for the Parts Advisor position. Use keywords from the job description, such as 'inventory accuracy' and 'customer satisfaction', to ensure your application stands out to the hiring team.
How to prepare for a job interview at Internetwork Expert
✨Showcase Your Communication Skills
As a Parts Advisor, excellent communication is key. Be prepared to demonstrate your ability to engage with customers effectively, whether through role-playing scenarios or discussing past experiences where you successfully resolved customer queries.
✨Demonstrate Organisational Skills
Highlight your organisational abilities by discussing how you manage inventory and keep track of orders. You might want to share specific examples of how you've maintained accuracy in stock control or streamlined processes in previous roles.
✨Familiarise Yourself with the Products
Before the interview, take some time to research the types of parts and products the company deals with. Being knowledgeable about their offerings will not only impress the interviewer but also show your genuine interest in the role.
✨Prepare for Technical Questions
Given the mechanical aspect of the job, be ready to answer questions related to warehouse operations and equipment. Brush up on your knowledge of AWP/EWP equipment and any relevant experience you have with stock management systems.
