At a Glance
- Tasks: Enhance customer experience and solve operational challenges in logistics.
- Company: Join Shift, a rapidly expanding marketplace transforming the logistics industry.
- Benefits: Enjoy 25 days annual leave, enhanced pay, and personal growth opportunities.
- Other info: Collaborative environment with opportunities for career development.
- Why this job: Make a real impact in a dynamic team focused on innovative solutions.
- Qualifications: Strong problem-solving skills and excellent communication abilities required.
The predicted salary is between 26500 - 27500 £ per year.
Full time (Monday to Sunday availability needed) £26,500 to £27,500 per annum
About Shift: Shift is a rapidly expanding marketplace that’s transforming the logistics industry. We’re on a mission to revolutionise how goods move from point A to point B, leveraging innovative technology to deliver smarter, faster, and more efficient delivery solutions. Trusted by some of the most well-known brands, Shift powers cutting-edge logistics that enhance convenience and flexibility for all users. At Shift, you’ll join a dynamic, forward-thinking team committed to redefining logistics and unlocking new opportunities in an ever-evolving market.
Overview of the role as an Operations Executive: This is an exciting opportunity to play a vital role in enhancing our customer experience. As an Operations Executive, you'll not only help solve immediate issues but also contribute to shaping long-term improvements. This role supports operations for our store-to-home and locker deliveries with one of our well-known retail partners. Based on-site, you will play a critical part in ensuring operational success as we grow. If you're passionate about problem solving and thrive in a collaborative environment, we’d love to hear from you!
Responsibilities as an Operations Executive:
- Overseeing store-to-home and locker delivery operations.
- Coordinating with self-employed drivers using our internal tech for route management and adjustments.
- Being the day-to-day liaison with the client team in store, supporting them with problem solving and representing the Shift brand in a positive way at all times.
- Handle and resolve customer queries through email and phone, ensuring a positive customer experience at all touchpoints.
- Investigate and solve problems effectively, focusing on delivering quick and satisfactory resolutions for customers.
- Address real-time queries and challenges as they arise, all while adhering to internal and external time-bound SLAs.
- Analyse customer feedback and service trends to identify patterns, recommending strategies to reduce repetitive issues.
- Develop and implement contact avoidance and reduction techniques to streamline customer service processes.
- Collaborate with internal teams to address root causes of recurring problems and ensure long-term solutions.
- Act as a dedicated point of contact for customers using our delivery services, ensuring high standards of satisfaction.
To be successful as an Operations Executive, we are looking for the following attributes and experience:
- Ability to handle customer queries with professionalism and clarity.
- Strong verbal and written communication skills to effectively convey information and ideas.
- Proven track record of strong problem solving with a proactive mindset.
- Excellent organisational and time management skills to meet targets and deadlines.
- Ability to remain calm under pressure, with a strong desire for personal development and continuous learning.
- Strong analytical skills to identify trends and develop actionable insights for process improvement.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Familiarity with delivery services or logistics is a plus but not essential.
Why join Shift?
- Plenty of benefits such as 25 days annual leave and enhanced MAT and PAT pay.
- At Shift, we’re all about personal growth, development, and creating opportunities.
- Collaborative working environment, working within cross-functional teams across the business group.
- We are focused on finding solutions for our customers, drivers and partners through the use of technology.
- Ambitious, flexible and challenging culture.
- You will have a direct impact on the growth of the business – we will always need and want you to bring ideas to the table!
If you have the drive and determination to make an impact on a growing business, apply now!
Operations Executive employer: Internetwork Expert
At Shift, we pride ourselves on being an excellent employer, offering a vibrant and collaborative work culture that fosters personal growth and development. With competitive benefits such as 25 days of annual leave and a commitment to innovation in the logistics industry, our Operations Executive role in Croydon provides a unique opportunity to make a meaningful impact while working alongside a dynamic team dedicated to redefining delivery solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Executive
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry, especially those at Shift. A friendly chat can open doors and give you insider info about the company culture and what they really value in an Operations Executive.
✨Tip Number 2
Prepare for the interview by understanding Shift's mission and values. Show us how your problem-solving skills align with our goal of enhancing customer experience. Bring examples of how you've tackled challenges in the past!
✨Tip Number 3
Practice your communication skills! As an Operations Executive, you'll need to convey information clearly. Try mock interviews with friends or family to get comfortable discussing your experiences and ideas.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in being part of the Shift team.
We think you need these skills to ace Operations Executive
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operations Executive role. Highlight your problem-solving skills and any relevant experience in logistics or customer service. We want to see how you can contribute to our mission at Shift!
Showcase Your Communication Skills:Since strong verbal and written communication is key for this role, don’t shy away from demonstrating these skills in your application. Use clear and concise language, and make sure to proofread for any errors. We appreciate attention to detail!
Highlight Your Analytical Mindset:We’re looking for someone who can identify trends and develop actionable insights. In your application, share examples of how you've used analytical skills to solve problems or improve processes in previous roles. This will show us you’re a great fit for our team!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your enthusiasm for joining Shift right from the start. We can’t wait to hear from you!
How to prepare for a job interview at Internetwork Expert
✨Know the Company Inside Out
Before your interview, take some time to research Shift and its mission in the logistics industry. Understand their innovative technology and how it enhances customer experience. This will not only show your enthusiasm but also help you tailor your answers to align with their values.
✨Showcase Your Problem-Solving Skills
As an Operations Executive, problem-solving is key. Prepare specific examples from your past experiences where you've successfully resolved issues or improved processes. Be ready to discuss how you can apply these skills to enhance customer satisfaction at Shift.
✨Demonstrate Strong Communication
Since you'll be liaising with clients and drivers, effective communication is crucial. Practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios you might face in the role to showcase your verbal and written communication skills.
✨Prepare for Real-Time Challenges
Expect to be asked about how you'd handle real-time queries and challenges. Think of potential situations that could arise in the role and prepare your responses. Highlight your ability to stay calm under pressure and your proactive approach to finding solutions.
