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- Tasks: Support our team by placing Tasting Tour orders and ensuring customer satisfaction.
- Company: Join Naked Wines, a company revolutionising the wine industry with a focus on community.
- Benefits: Earn £13.45/hour with comprehensive training and a commitment to inclusivity.
- Other info: Temporary role from 17th to 23rd June 2026, weekdays only.
- Why this job: Be part of a dynamic team making a real difference in the wine experience.
- Qualifications: Enthusiasm and teamwork skills are essential; no prior experience required.
The predicted salary is between 13 - 13 £ per hour.
Join Naked Wines and become part of a company that is changing the wine industry for the better! At Naked Wines, we connect independent winemakers directly with our community of wine lovers (we call them Angels) to provide exceptional wines at fair prices. We believe in supporting our winemakers and offering an outstanding customer experience.
We are currently seeking enthusiastic and hardworking Customer Happiness Advisors on a temporary - 5 day Fixed Term Contract basis to support our busy team placing Tasting Tour orders for our customers.
Location: Norwich
Salary: £13.45/hour
Dates: 17th June - 23rd June 2026 (weekdays)
Key Responsibilities:
- Place Tasting Tour orders on behalf of customers in our system
- Check order details to ensure accuracy before submission
- Maintain accurate records of all orders processed
- Flag missing details or booking issues quickly to the team
- Handle customer data securely and in line with GDPR requirements
- Follow internal processes for safe data handling and order management
- Work cooperatively within a team and maintain excellent communication
Details: This is a temporary, full-time position requiring 7.5 hours per day over 5 days. This is a fixed term contract starting 17th June - 23rd June 2026. Weekdays only. Work shifts within our opening hours: 9am to 5:30pm.
Salary and Benefits: A competitive hourly rate of £13.45/hour - we're very proud to be a Real Living Wage employer. Comprehensive induction training to help you hit the ground running.
Equal Opportunities: At Naked Wines, we recognise the value of diversity and inclusivity in fostering a truly remarkable experience for all our winemakers and customers. Our commitment extends beyond wine to building a workforce that reflects the wide array of perspectives and experiences found across the UK. We believe that embracing diversity in our teams enables us to provide exceptional service and innovation. We are dedicated to ensuring all our employees are treated fairly and equitably at work, with a strong commitment to promoting equity in both physical and mental health for everyone. To achieve this, Naked Wines encourages applications from individuals of disadvantaged socio-economic backgrounds, disabled persons, LGBTQ+ community members, Black, Asian and Minority Ethnic backgrounds, and those with lived experiences of discrimination.
Accessibility and Adjustments: Naked Wines is committed to providing reasonable adjustments throughout our recruitment process. We strive to be as accommodating as possible to ensure all candidates can participate fully. If you have specific requirements or need adjustments at any stage of the application or interview process, please do not hesitate to get in touch. In your application, feel free to indicate your preferred pronouns (for example - she/her/hers, he/him/his, they/them/theirs, etc) to help us better address and respect your identity throughout the process.
Customer Happiness Advisor (Temporary) in Norwich employer: Internetwork Expert
Contact Detail:
Internetwork Expert Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Happiness Advisor (Temporary) in Norwich
✨Tip Number 1
Get to know Naked Wines! Familiarise yourself with our mission and values. When you understand what we stand for, you can show genuine enthusiasm during your interview, which is key to landing the role.
✨Tip Number 2
Practice your communication skills! As a Customer Happiness Advisor, you'll need to connect with our Angels effectively. Role-play common customer scenarios with friends or family to boost your confidence.
✨Tip Number 3
Be ready to showcase your teamwork abilities! We love candidates who can work well with others. Think of examples from past experiences where you collaborated successfully and be prepared to share them.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining our team at Naked Wines.
We think you need these skills to ace Customer Happiness Advisor (Temporary) in Norwich
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the wine industry.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Happiness Advisor role. Mention any relevant experience in customer service or teamwork that makes you a great fit for us!
Check Your Details: Before hitting send, double-check your application for any typos or errors. Accuracy is key, especially since you'll be handling customer orders. We want to see that you pay attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Internetwork Expert
✨Know Your Stuff
Before the interview, make sure you understand Naked Wines' mission and values. Familiarise yourself with their approach to customer service and how they support independent winemakers. This will show your enthusiasm for the role and help you connect with the interviewers.
✨Show Your Customer Service Skills
As a Customer Happiness Advisor, you'll need to demonstrate your ability to handle customer queries effectively. Prepare examples from your past experiences where you've gone above and beyond to ensure customer satisfaction. This will highlight your commitment to providing an outstanding customer experience.
✨Be Ready for Teamwork Questions
Since this role involves working closely with a team, be prepared to discuss your teamwork skills. Think of situations where you've collaborated successfully with others, and how you maintained excellent communication. This will show that you're a team player who can contribute positively to the Naked Wines environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or how the team collaborates during busy periods. This not only shows your interest in the role but also gives you valuable insights into what it’s like to work at Naked Wines.