At a Glance
- Tasks: Support our team by placing Tasting Tour orders and ensuring customer satisfaction.
- Company: Join Naked Wines, a company revolutionising the wine industry with a focus on community.
- Benefits: Earn £13.45/hour with comprehensive training and a commitment to inclusivity.
- Other info: Temporary role from 17th to 23rd June 2026, weekdays only.
- Why this job: Be part of a dynamic team making a real difference in the wine experience.
- Qualifications: Enthusiastic attitude and ability to work well in a team.
The predicted salary is between 13 - 14 € per hour.
Join Naked Wines and become part of a company that is changing the wine industry for the better! At Naked Wines, we connect independent winemakers directly with our community of wine lovers (we call them Angels) to provide exceptional wines at fair prices. We believe in supporting our winemakers and offering an outstanding customer experience.
We are currently seeking enthusiastic and hardworking Customer Happiness Advisors on a temporary - 5 day Fixed Term Contract basis to support our busy team placing Tasting Tour orders for our customers.
Location: Norwich
Salary: £13.45/hour
Dates: 17th June - 23rd June 2026 (weekdays)
Key Responsibilities:
- Place Tasting Tour orders on behalf of customers in our system
- Check order details to ensure accuracy before submission
- Maintain accurate records of all orders processed
- Flag missing details or booking issues quickly to the team
- Handle customer data securely and in line with GDPR requirements
- Follow internal processes for safe data handling and order management
- Work cooperatively within a team and maintain excellent communication
Details:
- This is a temporary, full-time position requiring 7.5 hours per day over 5 days
- This is a fixed term contract starting 17th June - 23rd June 2026. Weekdays only.
- Work shifts within our opening hours: 9am to 5:30pm
Salary and Benefits:
- A competitive hourly rate of £13.45/hour - we're very proud to be a Real Living Wage employer
- Comprehensive induction training to help you hit the ground running.
Equal Opportunities:
At Naked Wines, we recognise the value of diversity and inclusivity in fostering a truly remarkable experience for all our winemakers and customers. Our commitment extends beyond wine to building a workforce that reflects the wide array of perspectives and experiences found across the UK. We believe that embracing diversity in our teams enables us to provide exceptional service and innovation. We are dedicated to ensuring all our employees are treated fairly and equitably at work, with a strong commitment to promoting equity in both physical and mental health for everyone. To achieve this, Naked Wines encourages applications from individuals of disadvantaged socio-economic backgrounds, disabled persons, LGBTQ+ community members, Black, Asian and Minority Ethnic backgrounds, and those with lived experiences of discrimination.
Accessibility and Adjustments:
Naked Wines is committed to providing reasonable adjustments throughout our recruitment process. We strive to be as accommodating as possible to ensure all candidates can participate fully. If you have specific requirements or need adjustments at any stage of the application or interview process, please do not hesitate to get in touch. In your application, feel free to indicate your preferred pronouns (for example - she/her/hers, he/him/his, they/them/theirs, etc) to help us better address and respect your identity throughout the process.
Customer Happiness Advisor (Temporary) in Norfolk employer: Internetwork Expert
Naked Wines is an exceptional employer that champions diversity and inclusivity, creating a vibrant work culture where every voice is valued. As a Customer Happiness Advisor in Norwich, you'll enjoy a competitive hourly rate of £13.45, comprehensive training, and the opportunity to contribute to a meaningful mission of connecting independent winemakers with wine lovers. Join us for a rewarding temporary role that not only supports your professional growth but also fosters a sense of community and belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Happiness Advisor (Temporary) in Norfolk
✨Tip Number 1
Get to know Naked Wines! Familiarise yourself with their mission and values. When you understand what makes them tick, you can tailor your approach and show how you fit into their vision of customer happiness.
✨Tip Number 2
Practice your communication skills! As a Customer Happiness Advisor, you'll need to connect with customers effectively. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Be proactive during the interview! Prepare questions that show your enthusiasm for the role and the company. This not only demonstrates your interest but also helps you gauge if Naked Wines is the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Naked Wines team and ready to contribute to the customer experience.
We think you need these skills to ace Customer Happiness Advisor (Temporary) in Norfolk
Some tips for your application 🫡
Be Yourself!:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the wine industry.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Happiness Advisor role. Mention any relevant experience in customer service or teamwork that makes you a great fit for us!
Check Your Details:Before hitting send, double-check your application for any typos or errors. Accuracy is key, especially since you'll be handling orders and customer data. We love attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team at Naked Wines!
How to prepare for a job interview at Internetwork Expert
✨Know Your Wine
Familiarise yourself with the basics of wine and the unique offerings from Naked Wines. Being able to discuss different types of wines and what makes them special will show your enthusiasm for the role and help you connect with the company's mission.
✨Customer-Centric Mindset
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to ensure customer satisfaction, as this role is all about creating a fantastic experience for the Angels.
✨Attention to Detail
Since you'll be placing Tasting Tour orders, it's crucial to demonstrate your attention to detail. Be ready to discuss how you ensure accuracy in your work and how you handle any discrepancies or issues that arise.
✨Team Player Attitude
Naked Wines values teamwork, so come prepared to talk about your experiences working collaboratively. Share specific instances where you contributed to a team goal or helped a colleague, highlighting your communication skills and cooperative spirit.
