Digital Operations Lead - Sitecore
Digital Operations Lead - Sitecore

Digital Operations Lead - Sitecore

London Full-Time 48000 - 72000 £ / year (est.) No home office possible
I

At a Glance

  • Tasks: Lead and manage Sitecore operations, ensuring smooth functionality and timely ticket resolution.
  • Company: Join INEOS Automotive, a dynamic team revolutionizing the automotive industry with innovative vehicles.
  • Benefits: Enjoy a collaborative culture, career development opportunities, and the chance to work on cutting-edge technology.
  • Why this job: Be part of a fast-paced environment where creativity and initiative are valued, making a real impact.
  • Qualifications: Strong Sitecore CMS knowledge, Azure DevOps experience, and excellent interpersonal skills required.
  • Other info: Ideal for self-starters who thrive in a multi-vendor landscape and agile settings.

The predicted salary is between 48000 - 72000 £ per year.

INEOS Automotive – Grenadier – Built For More

Story so far

Since Sir Jim Ratcliffe announced Project Grenadier in 2017, our team at INEOS Automotive has grown rapidly. From a start-up to the scaled business we are now, we’ve hit some huge milestones along the way. Despite some global challenges, we brought our first vehicle, the INEOS Grenadier, from a vision to prototype and to market in just five years. And now, as the first customer deliveries of our INEOS Grenadier have begun, we look to the future with our first all-electric vehicle.

People and Culture

With around 1500 employees, 10 locations and 44 nationalities, we’re an international team working together to challenge the ordinary. We welcome people who mirror our values: Spirit of ownership, who take responsibility and make things happen. Delivering quality work, with ambition to deliver outstanding results and who have a community mindset, believing together everyone achieves more. Creativity and initiative are encouraged to support your career development.

We’re doing things differently.

If this sounds like you, let’s talk.

The role

This position provides and leads operational coverage of the companies CMS solution, Sitecore. The role will report directly to the Digital Systems Manager, providing crucial support to the Digital function of which Sitecore plans a big part.

Responsibilities include (but are not limited to):

  • Own and manage all the Sitecore platform operational aspects, including embedded functionality, ensuring infrastructure availability and resolution of tickets within defined SLA’s.
  • Lead Administrative activities for the Sitecore platform, including access management, whitelisting and environment management.
  • Manage direct engagement with Sitecore, in support of upgrades, changes, new requirements and quotations.
  • Track and follow up on all tickets raised/escalated to other internal teams or 3rd party vendors, ensuring resolution against agreed SLA’s.
  • Develop and enhance processes and relationships with 3rd party vendors, ensuring alignment to the operational processes for handling of tickets and upgrades.
  • Work closely with, and lead the engagement with the Digital Products Team (Business), ensuring a robust process is adhered to for management and prioritisation of work items and tickets.
  • Manage continued Security and PEN testing efforts, to ensure a secure and stable platform, reporting is generated and corrective measures are documented and progressed.
  • Where required, support the testing activities, both functional and user.
  • Support large and Sprint scale releases/deployment, responsible for deploying Sitecore based releases and site content to Production, on behalf of the vendor.
  • Provide support to the business and the vendors, in updating content and copy in Production.
  • Translation of business requirements into solution options and ultimately delivery of chosen solution (App/CRM/Website) meeting core requirements.
  • Handle inbound Digital requests for enhancements, changes or new features, gathering and documenting initial requirements and channelling these to the respective teams backlogs.
  • Support the Digital Systems Manager in overall change management and delivery programme, ensuring the delivery funnel is effectively managed and solutions delivered on time and budget.

Minimum Requirements:

  • Strong knowledge and experience of Sitecore CMS (Versions 9-10), including templates, layouts, roles & authorizations workflows, publishing, versioning etc.
  • Sitecore Administration Certification.
  • Extensive experience of Azure DevOps, with Pipeline experience preferable (not essential).
  • Ability to extrapolate core business requirements from users and understand complex business challenges at speed.
  • Experience of managing an operational support ticketing queue.
  • Comfortable working and leading in a multi-vendor landscape, driving deliverables and plans.
  • Experience working in an Agile environment, within a Digital team covering both Delivery and Operations.
  • Self-started mentality, able to operate sufficiently without full guidance, managing own workload and priorities.
  • Ability to work well in a fast paced, deadline-driven environment, facing off to multiple stakeholders.
  • Experience in working in a low code/development platform.
  • Excellent time management.
  • Excellent interpersonal skills and the ability to build long term professional relationships at all levels, internally and externally.
  • Strong Excel and PowerPoint skills.
  • Fluent English (written and verbal).

#J-18808-Ljbffr

Digital Operations Lead - Sitecore employer: Internetwork Expert

At INEOS Automotive, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. With a commitment to creativity and initiative, we offer our employees ample opportunities for career development while working on groundbreaking projects like the INEOS Grenadier and our upcoming all-electric vehicle. Join our international team of around 1500 employees, where your contributions are valued, and together we challenge the ordinary to achieve extraordinary results.
I

Contact Detail:

Internetwork Expert Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Digital Operations Lead - Sitecore

✨Tip Number 1

Familiarize yourself with the latest features and updates of Sitecore CMS, especially versions 9-10. This knowledge will not only help you in interviews but also demonstrate your commitment to staying current in the field.

✨Tip Number 2

Network with professionals who are currently working in digital operations or have experience with Sitecore. Engaging with them on platforms like LinkedIn can provide valuable insights and potentially lead to referrals.

✨Tip Number 3

Showcase your experience in managing operational support ticketing queues. Be prepared to discuss specific examples of how you've resolved issues efficiently and improved processes in previous roles.

✨Tip Number 4

Highlight your ability to work in a multi-vendor landscape and your experience in Agile environments. Prepare to discuss how you've successfully collaborated with various stakeholders to drive projects forward.

We think you need these skills to ace Digital Operations Lead - Sitecore

Sitecore CMS (Versions 9-10) expertise
Sitecore Administration Certification
Azure DevOps experience
Pipeline management skills
Operational support ticketing management
Agile methodology experience
Self-starter mentality
Time management skills
Interpersonal skills
Stakeholder engagement
Low code/development platform experience
Fluent English (written and verbal)
Ability to translate business requirements
Process development and enhancement
Security and PEN testing knowledge

Some tips for your application 🫡

Understand the Role: Make sure to thoroughly read the job description for the Digital Operations Lead position. Highlight key responsibilities and required skills, especially those related to Sitecore CMS and operational management.

Tailor Your CV: Customize your CV to reflect your experience with Sitecore CMS, Azure DevOps, and any relevant Agile methodologies. Use specific examples that demonstrate your ability to manage operational support and lead projects.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for digital operations and your alignment with INEOS Automotive's values. Mention your self-starter mentality and how you can contribute to their innovative culture.

Highlight Relevant Experience: In your application, emphasize your experience in managing ticketing systems, working with multiple vendors, and your strong interpersonal skills. Provide concrete examples of how you've successfully navigated complex business challenges.

How to prepare for a job interview at Internetwork Expert

✨Show Your Sitecore Expertise

Make sure to highlight your strong knowledge and experience with Sitecore CMS, especially versions 9-10. Be prepared to discuss specific projects where you've utilized templates, layouts, and workflows effectively.

✨Demonstrate Your Problem-Solving Skills

Since the role involves managing operational support tickets, be ready to share examples of how you've successfully resolved complex business challenges quickly. This will showcase your ability to handle pressure and prioritize tasks.

✨Emphasize Your Agile Experience

Talk about your experience working in an Agile environment, particularly within a Digital team. Share how you’ve contributed to both delivery and operations, and how you adapt to changing priorities.

✨Build Rapport with Stakeholders

Highlight your excellent interpersonal skills by discussing how you've built long-term professional relationships with various stakeholders. This is crucial for the collaborative nature of the role, so be ready to provide examples.

Digital Operations Lead - Sitecore
Internetwork Expert
I
  • Digital Operations Lead - Sitecore

    London
    Full-Time
    48000 - 72000 £ / year (est.)

    Application deadline: 2026-12-14

  • I

    Internetwork Expert

Similar positions in other companies
UK’s top job board for Gen Z
discover-jobs-cta
Discover now
>