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For Companies At a Glance
- Tasks: Provide top-notch support to customers via phone, email, and webchat.
- Company: Join Pinewood.AI, a leader in cloud-based systems with a vibrant team culture.
- Benefits: Full-time role with flexible shifts and opportunities for growth.
- Why this job: Be the first point of contact and make a real difference for our clients.
- Qualifications: Customer-focused attitude and problem-solving skills are essential.
- Other info: Dynamic environment with chances to develop your skills and advance your career.
The predicted salary is between 30000 - 42000 £ per year.
The Opportunity
Pinewood.AI currently has an exciting opportunity for an experienced, enthusiastic and customer-focused Support Consultant to join the team and help deliver an exceptional service to the end users of our cloud-based system application (Dealer Management System).
Your responsibilities:
- Providing clients with an excellent customer service via phone, email, and webchat.
- Diagnosing and finding solutions to customer queries in a timely, professional manner.
- Developing relationships with stakeholders across the business and communicating product related issues to the relevant team.
- Logging and investigating outstanding tickets.
- Contributing to and helping to develop Pinewood’s internal knowledge base.
- As your knowledge grows, providing support to more junior members of the team.
This is a full-time position on a three-shift rota (8:00am - 4:30pm, 9:00am - 5:30pm and 10:30am - 7:00pm). Occasional weekend work may be required.
First Line Support Consultant in Birmingham employer: Internetwork Expert
Contact Detail:
Internetwork Expert Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Support Consultant in Birmingham
✨Tip Number 1
Get to know the company! Research Pinewood.AI and understand their products and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face as a Support Consultant and how you'd handle them. Role-playing with a friend can help you feel more confident when answering questions in interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals, which can really boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the extra step to engage with us directly.
We think you need these skills to ace First Line Support Consultant in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the First Line Support Consultant role. Highlight any customer service experience and technical skills that show you can handle queries effectively.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your background makes you a great fit. Don’t forget to mention why you’re excited about working with Pinewood.AI!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully resolved customer issues in the past. This will demonstrate your ability to diagnose problems and find solutions, which is key for this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Internetwork Expert
✨Know the Product Inside Out
Before your interview, make sure you understand Pinewood.AI's Dealer Management System. Familiarise yourself with its features and common issues users might face. This will help you demonstrate your ability to troubleshoot effectively during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about specific situations where you resolved a customer's issue or went above and beyond to help them. This will highlight your customer-focused approach.
✨Practice Problem-Solving Scenarios
Anticipate potential scenarios you might encounter as a Support Consultant. Practice how you would diagnose and resolve these issues. Being able to articulate your thought process will show your analytical skills and readiness for the role.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
