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- Tasks: Support our sales team with admin tasks and customer enquiries.
- Company: Join Pineapple, a leader in innovative furniture solutions since 1975.
- Benefits: Competitive pay, healthcare plan, 23 days leave, and tree planting for new starters.
- Why this job: Be part of a dynamic team making a difference in sustainability and customer care.
- Qualifications: Strong admin skills, customer-facing experience, and excellent IT proficiency.
- Other info: Enjoy regular socials, free snacks, and opportunities for professional development.
The predicted salary is between 24000 - 36000 ÂŁ per year.
LOCATION: Aylesford, Kent
WORKING HOURS: 7.30am - 4.30pm
A bit about the role
We’re looking for a proactive Sales Administrator to support our dynamic sales team. In this role, you’ll bring your passion for customer service and strong organisational skills to manage sales administration, respond to customer enquiries, and keep our CRM system running smoothly. We’re looking for someone who is highly organised, detail‑oriented, and confident communicating with both customers and colleagues. You’ll be proactive, able to manage multiple tasks at once, and enjoy working as part of a team. A positive attitude and a willingness to learn are essential.
Some of your key responsibilities
- Supporting the sales team with administration tasks as directed.
- Liaising with customers by phone regarding sales requirements.
- Prepare and send customised quotes for prospective and existing customers.
- Consistent and detailed use of CRM system to track and manage all sales activities and pipeline opportunities.
- Taking incoming calls.
- Qualifying incoming enquiries.
- Ring the client to find out more information about the requirement.
- LiveChats – handling live chat enquiries on the website.
- Taking accountability for all Post Order admin: checking colours, product queries, following up.
- Assisting as necessary with regard to delivery/after‑sales enquiries.
- Capturing data from mail merges and updating the CRM.
- Set a meeting agenda for each appointment for the Area Sales Manager.
- Agree on key outcomes and what’s required for the meeting, e.g., vinyl swatches, brochures, and samples.
- Arrange for actions from meetings to be carried out either by him or the back up.
- Data cleansing, inputting data from mail merges.
- Other ad hoc tasks or projects to support the sales team as directed.
- Problem resolution – Address and resolve any issues or concerns raised by clients.
- Act as a mediator between the client and the company to ensure satisfaction.
Qualifications
- Strong background in administration.
- Previous experience in a direct customer facing role.
- Excellent IT skills with competent use of Microsoft Office (mainly Outlook and Excel).
- Proven experience of using a CRM or similar system.
- Confident communicator, both internally and externally on the phone.
- High level of organisation skill.
- Ability to prioritise own workload and juggle multiple requests to deliver on agreed deadlines.
- Ability to set realistic expectations.
- Enthusiastic with a passion to grow with the Business.
- A good listener with the ability to understand what is needed and deliver on expectation.
- Highly organised, diligent and efficient.
- Excellent attention to detail.
- Excellent written and verbal communication skills.
You embody our company people values:
- Teamwork - Collaborate effectively with humility, appreciating and integrating individual skills and perspectives to achieve collective goals.
- Committed - Dedicate yourself fully to your role, going above and beyond with self‑motivation and loyalty to achieve individual, team and company goals.
- Ownership - Take full responsibility for your work, performance and conduct, acting with integrity, staying organised and learning from feedback and mistakes.
- Positive - Approach tasks with optimism and innovation, viewing challenges as opportunities and bringing energy and enthusiasm to inspire and motivate others.
- Responsive - React quickly and effectively to needs and feedback, prioritising tasks with urgency, embracing change and maintaining a proactive approach.
Why work for us
Pineapple is a leader in designing and manufacturing innovative furniture solutions for challenging environments. A family run company started in 1975, Pineapple is now a global business with headquarters in Kent (UK) and offices in France, Germany and the USA. Pineapple still runs by its original ethos of creating mindfully designed furniture that not only works effortlessly and looks great but also helps foster a calm and supportive environment. Join Pineapple and be part of a team that is dedicated to making a difference through quality, innovation, sustainability and exceptional customer care.
What we offer you
- We were proudly featured in The Sunday Times as one of the Best Places to Work 2024 & 2025.
- Competitive pay.
- Pension scheme.
- A Healthcare Cash Plan – You can claim for medical expenses, dental or optical services, as well as access to 100s of deals and discounts.
- 23 days annual leave + UK bank holidays.
- An extra day’s leave for your birthday.
- All new starters, we’ll plant a tree in your honour.
- We currently have trees planted in the UK, Tanzania, Uganda, Kenya and Madagascar.
- Sustainability‑focused – We’re committed to reducing our environmental impact through low carbon operations, renewable energy and recycled materials.
- Regular team socials and events, including summer and Christmas parties, as well as football and netball teams and other ad hoc events.
- Monthly pizza Friday.
- Enjoy free fruit, snacks, hot drinks and cold beverages.
- Employee referrals bonus scheme.
- Access to our Learning & Development platform, offering a wide range of online courses, certifications and professional development tools to support your career growth and skill enhancement.
- High‑quality office environment.
- Free onsite parking / within walking distance from the train station.
We are an equal opportunities employer. We welcome applications from all suitably qualified persons. Agencies we know where you are if we need any support, thank you for your interest in working with Pineapple.
Sales Administrator in Aylesford employer: Internetwork Expert
Contact Detail:
Internetwork Expert Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administrator in Aylesford
✨Tip Number 1
Get to know the company inside out! Research Pineapple's values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be liaising with customers and colleagues, it’s crucial to sound confident and clear. Try role-playing common scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Be proactive during interviews! Prepare questions that show your enthusiasm for the role and how you can contribute to the sales team. This not only demonstrates your interest but also helps you stand out from other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you on their radar.
We think you need these skills to ace Sales Administrator in Aylesford
Some tips for your application 🫡
Show Your Organisational Skills: In your application, highlight your strong organisational skills. We want to see how you manage multiple tasks and keep everything running smoothly, just like you would in the Sales Administrator role.
Be Customer-Focused: Since this role involves a lot of customer interaction, make sure to showcase your passion for customer service. Share examples of how you've successfully handled customer enquiries or resolved issues in the past.
Tailor Your CV and Cover Letter: Don’t just send a generic CV! Tailor your application to reflect the specific skills and experiences mentioned in the job description. This shows us that you’ve done your homework and are genuinely interested in the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Internetwork Expert
✨Know Your Stuff
Before the interview, make sure you understand the role of a Sales Administrator inside out. Familiarise yourself with the key responsibilities mentioned in the job description, like managing sales administration and using CRM systems. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and ensured everything ran smoothly, as this will demonstrate your ability to handle the demands of the job.
✨Practice Your Communication
As a Sales Administrator, you'll be liaising with customers and colleagues regularly. Practice your verbal communication skills by simulating phone calls or live chats. Think about how you would respond to customer enquiries and resolve issues, as this will showcase your confidence and customer service skills during the interview.
✨Embrace the Company Culture
Familiarise yourself with Pineapple's values and ethos. During the interview, express how your personal values align with theirs, especially around teamwork, commitment, and positivity. Showing that you understand and appreciate their culture will make you a more appealing candidate and demonstrate your enthusiasm for joining their team.
