Sales Admin Specialist: CRM & Customer Support in Aylesford

We are looking for a Sales Administrator to support our dynamic sales team. You need to have a passion for customer service and be well organised as you will be assisting with sales administration, customer enquiries, and maintaining our CRM system.

Some of the key responsibilities:

• Supporting the sales team with administration tasks as directed.
• Liaising with customers by phone regarding sales requirements.
• Prepare and send customised quotes for prospective and existing customers.
• Consistent and detailed use of CRM system to track and manage all sales activities and pipeline opportunities.
• Taking incoming calls and qualifying incoming enquiries.
• Handling live chat enquiries on the website.
• Taking accountability for all Post Order admin: checking colours, product queries, following up.
• Assisting as necessary with regard to delivery/after-sales enquiries.
• Capturing data from mail merges and updating the CRM.
• Setting a meeting agenda for each appointment for the Area Sales Manager.
• Agreeing on key outcomes and what’s required for the meeting, e.g., vinyl swatches, brochures, and samples.
• Arranging for actions from meetings to be carried out either by him or the backup.
• Data cleansing, inputting data from mail merges.
• Other ad hoc tasks or projects to support the sales team as directed.
• Addressing and resolving any issues or concerns raised by clients.
• Acting as a mediator between the client and the company to ensure satisfaction.
• Any other ad hoc duties as required by the business.

Requirements:

• Strong background in administration.
• Previous experience in a direct customer-facing role.
• Excellent IT skills with competent use of Microsoft Office (mainly Outlook and Excel).
• Proven experience of using a CRM or similar system.
• Confident communicator, both internally and externally on the phone.
• High level of organisation skills.
• Ability to prioritise own workload and juggle multiple requests to deliver on agreed deadlines.
• Ability to set realistic expectations.
• Enthusiastic with a passion to grow with the Business.
• A good listener with the ability to understand what is needed and deliver on expectation.
• Highly organised, diligent and efficient.
• Excellent attention to detail.
• Excellent written and verbal communication skills.

You embody our company people values:

• Teamwork: Collaborate effectively with humility, appreciating and integrating individual skills and perspectives to achieve collective goals.
• Committed: Dedicate yourself fully to your role, going above and beyond with self-motivation and loyalty to achieve individual, team, and company goals.
• Ownership: Take full responsibility for your work, performance, and conduct, acting with integrity, staying organised, and learning from feedback and mistakes.
• Positive: Approach tasks with optimism and innovation, viewing challenges as opportunities, and bringing energy and enthusiasm to inspire and motivate others.
• Responsive: React quickly and effectively to needs and feedback, prioritising tasks with urgency, embracing change, and maintaining a proactive approach.

Our Culture & Values:

Pineapple is a global leader in designing innovative furniture solutions for challenging environments. Founded in 1975 as a family-run business, we now operate worldwide, with headquarters in Kent (UK) and offices in France, Germany, and the USA and a team of over 200 employees.

We create mindfully designed furniture that not only works effortlessly and looks great, but also fosters a calm, supportive, and inspiring environment. Join Pineapple and be part of a team dedicated to making a real difference through quality, innovation, sustainability, and exceptional customer care.

At Pineapple, we foster a positive, inclusive, and vibrant workplace where teamwork and people truly matter. Recognised as one of The Sunday Times Best Places to Work 2024 and 2025, our culture celebrates collaboration, positivity, and shared achievement.

What we offer you:

• Competitive pay.
• Pension scheme.
• A Healthcare Cash Plan – claim for medical expenses, dental or optical services, plus access to 100s of deals and discounts.
• 23 days annual leave + UK bank holidays.
• An extra day’s leave for your birthday.
• All new starters – we’ll plant a tree in your honour (UK, Tanzania, Uganda, Kenya and Madagascar).
• Sustainability-focused – committed to reducing our environmental impact through low-carbon operations, renewable energy and recycled materials.
• Regular team socials and events, including summer and Christmas parties, plus football and netball teams and other ad-hoc events.
• Monthly Pizza Friday.
• Enjoy free fruit, snacks, hot drinks and cold beverages.
• Employee referral bonus scheme.
• Access to our Learning & Development platform, offering a wide range of online courses, certifications and professional development tools to support your career growth and skill enhancement.
• High-quality office environment.
• Free onsite parking / within walking distance from the train station.

We are an equal opportunities employer. We welcome applications from all suitably qualified persons. We are committed to preventing modern slavery and ensuring fair recruitment practices.