At a Glance
- Tasks: Manage warranty claims, coordinate repairs, and support quality control for upholstery products.
- Company: Join Pineapple, an award-winning furniture design company with a people-first culture.
- Benefits: Enjoy competitive salary, remote work days, healthcare plan, and professional development opportunities.
- Other info: Experience a supportive workplace with excellent career growth and fun team events.
- Why this job: Be part of a dynamic team making a real impact in quality control and customer service.
- Qualifications: Ideal for graduates in relevant fields or those with upholstery experience.
The predicted salary is between 22950 - 28050 £ per year.
Aftersales and Quality Control Coordinator
LOCATION
Aylesford, Kent, Office based
WORKING HOURS
CONTRACT
- Full-time, Permanent
- Join Our Team
- We're looking for a
Aftersales and Quality Control Coordinator to join our growing team at Pineapple.
This is an exciting opportunity to become part of an award-winning business where you'll play an important role in supporting our continued success.
If you're passionate about delivering great results, enjoy working collaboratively and are looking for a company that genuinely values its people, we'd love to hear from you.
What We’re Looking for
We’re looking for an organised and customer-focused Aftersales & Quality Control Executive to manage warranty claims, coordinate repairs and support quality control activities, this will be mainly focused on upholstery products.
You’ll handle customer enquiries, product inspections and related administration, ensuring everything is managed accurately and efficiently.
Working closely with the Quality Control & Compliance Supervisor, you’ll play an important role in delivering excellent customer service and maintaining high product quality standards.
We’re happy to consider graduates with a relevant degree who are looking to start their career in aftersales, quality control, compliance or a related field.
Relevant degrees could include Furniture Design / Textiles, Fashion Design, Product design Materials Science, Interior Design.
Full training will be provided, making this an excellent opportunity for a graduate looking to develop their career within a growing business.
- What You’ll Be Doing
- Aftersales Support
- Handle incoming enquiries and obtain details from the customer of the warranty claim/repair to ensure their requirements are met.
- Maintain orders using our Operating Management System.
- Liaise with sales teams across all international offices as required.
- Liaise with the relevant teams across the business to arrange the collection and delivery of products.
- Liaise with the relevant teams to plan the works to be completed, ensuring all additional consumables such as fabric, is ordered.
- Weekly reporting on the work that has been planned and further work scheduled.
- Escalate recurring quality or service issues to the Quality Control & Compliance Supervisor and support the implementation of agreed corrective actions.
- Occasional customer site visits to carry our repairs as necessary.
- Assist with upholstery teams as required.
- Quality Control
- Opening pallets and products to complete a physical inspection, recording any issues and defects.
- Move rejected items into the quarantine area within the warehouse.
- Communicate inspection findings to suppliers and maintain records of actions and responses.
- Support the Quality Control and Compliance Manager to maintain Health and Safety across the business.
- Record and elevate any identified process gaps or non-conformances to the Quality Control & Compliance Supervisor.
- Carry out other tasks associated to your role that might not be listed.
- What success looks like
You’ll keep warranty and repair activity running smoothly, respond to customers promptly, and ensure quality issues are identified, recorded and resolved efficiently.
Ideally, you’ll have
- Ideally you have worked in the furniture industry and have upholstery experience, or a degree which is relevant to upholstery.
- Excellent IT skills with competent use of Microsoft Office (mainly Outlook and Excel).
- Previous experience working in an Administrative/Customer Support position.
- There will be an element of physical work therefore you must be willing and able to complete this, manual handling training will be provided.
- Confident, pro-active, approachable and happy to turn your hand to anything required.
- Practical and commercially minded.
- Hardworking, conscientious and take pride in your work.
- Analytical, with meticulous attention to detail.
- Excellent written and verbal communication skills.
Here’s what you can look forward to when you join us
- We’re proud to be recognised as one of The Sunday Times Best Places to Work for three consecutive years) – and we work hard to make sure our people genuinely feel it
- Competitive salary and a discretionary annual bonus
- 15 work from home days per year
- Pension scheme
- Healthcare Cash Plan – claim back medical, dental and optical costs
- Perks & rewards platform – access hundreds of deals and discounts
- Gym discounts through our perks platform
- Employee Assistance Programme – confidential support when you need it
- 23 days’ holiday plus UK bank holidays, increasing to 26 with length of service
- An extra day off for your birthday
- Loyalty reward for increasing years of service
- Death in service
- Learning & Development platform with online courses, certifications and professional development tools to support your career growth
- Tree planted in your honour when you join – with trees already planted in the UK, Tanzania, Uganda, Kenya and Madagascar
- Sustainability-focused business – committed to low‑carbon operations, renewable energy and recycled materials
- Regular team socials and events, including summer and Christmas parties
- Christmas gift
- Monthly Pizza Friday
- Free fruit, snacks, hot drinks and cold beverages
- Refer a friend scheme – £250 reward
- EV car charging facilities
- High-quality, modern office environment
- Free onsite parking / within walking distance from the train station
- About Pineapple
Pineapple is a global leader in designing innovative furniture for challenging environments.
Founded in 1975 as a family-run business, we’ve grown into an international organisation with headquarters in Kent and offices in France, Germany and the USA.
With more than 200 employees worldwide, we’re passionate about creating furniture that not only looks great and performs exceptionally but also helps create calm, safe and inspiring spaces for the people who use it.
We’re proud to have been recognised as one of
The Sunday Times Best Places to Work for three consecutive years.
Our people are at the heart of everything we do, and we’re committed to creating a workplace where everyone feels valued, supported and empowered to succeed.
Our Values
- We’re proud of the culture we’ve built and are looking for someone who shares our values:
- Teamwork
- We work collaboratively, supporting one another and recognising that the best results come from working together
- Committed
- We take pride in what we do, showing dedication, reliability and a strong work ethic every day.
- Ownership
- We take responsibility for our work, act with integrity and continually look for ways to improve.
- Positive
- We approach challenges with optimism, enthusiasm and a solutions-focused mindset.
- Responsive
- We act quickly, communicate effectively and always strive to exceed customer expectations.
If you’re looking for a supportive, people-first workplace where you can grow your career and genuinely enjoy coming to work, you’ll feel right at home with us.
Diversity & Inclusion - Pineapple is an equal opportunities employer.
We welcome applications from people of all backgrounds and are committed to creating an inclusive workplace where everyone can thrive.
Recruitment agencies: Thank you for your interest in working with Pineapple. We will reach out directly if we require support.
#J-18808-Ljbffr
Aftersales and Quality Control Coordinator in Aylesford employer: Internetwork Expert
Pinewood.AI is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. With a strong focus on employee growth, we provide ample opportunities for professional development and training, ensuring that our team members are equipped to excel in their roles. Located in the heart of the UK automotive industry, we offer unique advantages such as direct access to leading dealerships and a chance to make a significant impact in the rapidly evolving automotive technology landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales and Quality Control Coordinator in Aylesford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Internetwork Expert. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Internetwork Expert before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Aftersales and Quality Control Coordinator in Aylesford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Internetwork Expert:Your cover letter is your chance to shine! Tell us why you want to work at Internetwork Expert specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Internetwork Expert!
How to prepare for a job interview at Internetwork Expert
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
