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- Tasks: Engage with members, manage relationships, and coordinate events to enhance member experience.
- Company: Join the Internet Watch Foundation, a leader in making the internet safer.
- Benefits: Enjoy a competitive salary, generous leave, private healthcare, and hybrid working options.
- Why this job: Make a real difference in protecting children while working in a supportive environment.
- Qualifications: Strong relationship-building skills and experience in event coordination required.
- Other info: Flexible work patterns and a family-friendly culture await you.
The predicted salary is between 34600 - 45500 £ per year.
£40,663.00 per annum + benefits which include generous annual leave entitlement, pension scheme, life assurance, private health care, cycle to work scheme. We also have on-site parking.
Hours: Full time - 35 hours per week. The role is based in Cambridge, offering hybrid working. We are a family-friendly employer and take a flexible approach around personal commitments when agreeing work patterns.
We work to make the internet a safer place. Our work is trusted by police, governments, and technology companies. Our tech-for-good services are used by over 200 companies, including some of the tech giants. You will possess the right personal attributes to make a difference to the lives of sexually abused and exploited children around the world.
With over 200 technology organisations making up the IWF Membership base to fund and drive services uptake, this is a key role in ensuring we provide the best customer support to them. We are looking for a proactive and relationship-driven Membership Engagement Officer to deliver the membership value and benefits experience that supports the retention, stewardship and engagement of IWF’s Member organisations.
Working closely with the Membership Engagement Manager, this role is central to ensuring our Members receive outstanding support, make full use of IWF services and remain committed to the organisation over the long term. You will help deliver a Member Engagement Strategy that builds strong, enduring relationships with our Members, driving service uptake and maintaining low attrition rates.
This includes overseeing the end-to-end processing of membership renewals, coordinating with internal teams and external stakeholders, and supporting the effective handover and nurturing of new Members from the Membership Sales team, with a particular focus on first-year engagement. You will also have experience in presenting information confidently to groups, and in setting up events such as workshops, and formal roundtable discussions.
You will monitor and maximise Member use of IWF services to reinforce both the real and perceived value of Membership. You will also play a key role in tracking and reporting on membership income, numbers and budget lines, providing accurate and timely information to support decision-making.
We are looking for someone who is outgoing, highly organised, detail-focused and confident working with stakeholders. You will be comfortable using systems such as Salesforce, SharePoint and Microsoft Office Suite to maintain accurate records, produce reports and support effective member communications.
You will also contribute to the day-to-day delivery of membership services, working collaboratively with colleagues across the organisation. This role offers a varied mix of relationship management, events, administration, reporting and coordination, and would suit someone who enjoys working in a purpose-driven organisation where strong engagement and professionalism are essential.
You will not be required to view criminal images.
Formal interview will take place on Tuesday 3 February 2026.
If you feel you are a suitable candidate and would like to work for Internet Watch Foundation, please click apply to be redirected to our website to complete your application.
Membership Engagement Officer in Cambridge employer: Internet Watch Foundation
Contact Detail:
Internet Watch Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Engagement Officer in Cambridge
✨Tip Number 1
Get to know the company inside out! Research the Internet Watch Foundation and its mission. Understanding their values and goals will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the interview process. Plus, it’s a great way to get insider info!
✨Tip Number 3
Practice your presentation skills! Since you'll be presenting information to groups, make sure you’re comfortable speaking confidently. Try rehearsing with friends or family to get feedback and build your confidence.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Membership Engagement Officer in Cambridge
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Membership Engagement Officer role. We want to see how you can contribute to our mission of making the internet a safer place!
Show Your Passion: Let your enthusiasm for the role shine through in your application. We’re looking for someone who is genuinely excited about supporting our members and making a difference in the lives of children around the world.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Through Our Website: Don’t forget to apply directly through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at the Internet Watch Foundation.
How to prepare for a job interview at Internet Watch Foundation
✨Know Your Mission
Before the interview, take some time to understand the Internet Watch Foundation's mission and values. Familiarise yourself with their work in making the internet a safer place. This will not only show your genuine interest but also help you articulate how your skills align with their goals.
✨Showcase Your Relationship Skills
As a Membership Engagement Officer, building relationships is key. Prepare examples from your past experiences where you've successfully engaged with stakeholders or managed member relationships. Be ready to discuss how you can apply these skills to enhance member engagement at the IWF.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle various situations. Think of scenarios related to membership renewals or event coordination, and prepare to explain your thought process and actions. This will demonstrate your proactive approach and organisational skills.
✨Familiarise Yourself with Relevant Tools
Since the role involves using systems like Salesforce and Microsoft Office Suite, brush up on your skills with these tools. If you have experience with similar software, be prepared to discuss it. Showing that you're tech-savvy will give you an edge in managing member communications effectively.
