At a Glance
- Tasks: Welcome customers, maintain cleanliness, and ensure a smooth workspace environment.
- Company: Join IWG, a global leader in innovative workspaces.
- Benefits: Competitive pay, training, and career growth opportunities.
- Other info: Flexible part-time hours with a dynamic team atmosphere.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Great communication skills and a positive attitude.
The predicted salary is between 26500 - 28000 £ per year.
- Part-Time Customer Service & Facilities Assistant
- (15 hours per week, Monday to Friday 5pm - 8pm)
Total Compensation including salary, bonus, commission & benefits: £26,500 to £28,000 pro-rata
At IWG, our centres are at the heart of the communities we serve.
As a part-time Customer Service & Facilities Assistant, you will help create a welcoming, professional and well-presented environment where customers can have a great day at work.
This is a varied evening role that combines customer service responsibilities with hands-on cleaning, tidying and organisation of the centre.
You will support customers and visitors, help the centre run smoothly and make sure the workspace is clean, organised and ready for the next working day.
You will be part of a dynamic team, working regular hours with the chance to unleash your full potential. We will expect you to:
- Give our customers and their guests a warm and friendly welcome, every day.
- Manage a range of on-site tasks to help our busy workspace run smoothly and happily.
- Ensure the up-keep, organisation and cleanliness of the workspace environment.
- Prepare and reset meeting rooms, shared areas and customer spaces.
- Carry out regular cleaning and tidying across the centre, including workspaces, kitchens, bathrooms, meeting rooms and communal areas.
- Keep supplies, storage areas and centre materials clean, organised and well stocked.
- Complete end-of-day checks and help leave the centre safe, presentable and ready for the following morning.
- Above all, help your customers and colleagues have a great day at work.
- What we can do for you
You are reading the right advert if you are looking for
- A varied and rewarding part-time role.
- Great induction training and excellent ongoing learning and development.
- Fantastic opportunities to develop your career within IWG.
About you
What really matters is that you've got the right mindset. We'll provide everything else for you to build a fantastic career with IWG. All you need to bring is:
- Great communication skills and an enjoyment of interacting with people.
- A positive, practical and can-do attitude.
- The ability to take direction, learn new skills and apply them with confidence.
- A willingness to take an active part in both customer service and cleaning duties.
- Good attention to detail and pride in keeping a workspace clean and organised.
- The ability to work independently, follow direction and manage a varied evening routine.
- The motivation to be your best every day - and the determination to be even better tomorrow.
- About IWG
With more than 6,000 centres tech-enabled, sustainable and inspiring locations across the world, we're already seven times the scale of our nearest competitor - and we're continuing to grow.
With 80% of the Fortune 500 already among our customers and plans to expand to 30,000+ centres over the next decade, we are uniquely placed to offer the right person exciting career opportunities as we continue pioneering the workspaces of tomorrow.
We are also proud of reducing commuting-related carbon emissions by getting workers out of their cars and onto their bikes and their feet.
Alongside our investments in advanced buildings, this supports our commitment to be carbon neutral.
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Part-time Facilities Assistant in Oxford employer: International Workplace Group
IWG is an exceptional employer that champions flexibility and innovation in the workplace, offering a dynamic work culture that fosters collaboration and creativity. With over 3,400 locations worldwide, employees benefit from diverse growth opportunities and the chance to be part of a transformative journey in the flexible workspace sector. The company's commitment to employee development and a supportive environment makes it an ideal place for those seeking meaningful and rewarding careers.
Contact Details:
International Workplace Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Part-time Facilities Assistant in Oxford
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like International Workplace Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at International Workplace Group and let us see your personality shine through!
We think you need these skills to ace Part-time Facilities Assistant in Oxford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and International Workplace Group.
Get Familiar with Our Brand:Before applying, take some time to learn about International Workplace Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at International Workplace Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress International Workplace Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which International Workplace Group will surely appreciate.
