At a Glance
- Tasks: Handle customer queries and provide speedy resolutions via phone and email.
- Company: Join IWG, a global leader in workspace transformation with a vibrant culture.
- Benefits: Flexible hours, dynamic team environment, and opportunities for personal growth.
- Other info: Join a diverse team and enjoy regular events and team-building activities.
- Why this job: Be part of a fun team that ensures customers have a Great Day at Work!
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 31500 - 38500 £ per year.
Account Helpdesk Agent
Are you ready to join the workspace transformation?
Leading a transformation requires talent, energy, focus and commitment - that’s why we’re looking for entrepreneurial people who are full of fantastic ideas and have the energy to turn them into reality.
If that sounds like you read below to find out more!
Job Purpose
IWG currently has openings for “Account Helpdesk Agents” working within our Customer Service Team.
As an Account Helpdesk Agent you play a key role in ensuring our Customers have a Great Day at Work - everyday - by carrying out the below tasks.
- Handling customer service queries via telephone and email.
- Resolve account, billing and payment queries.
- Provide first-contact resolution where possible.
- Update Customers on the progress of their query when first-contact resolution is not possible.
- Liaise with non-customer facing departments and local field teams to provide speedy resolution to our Customers.
- Manage Customer complaints and queries in the designated system.
- Meet agreed SLA’s - regardless of support required from additional departments the responsibility of providing resolution within SLA lies with the Account Helpdesk Agent.
- Work towards both individual and team targets daily.
- Perform other duties and tasks as assigned.
- About IWG
IWG companies such as Regus, Spaces, No18, Openoffice, Basepoint and Signature now help millions of people in almost 3,300 locations in over 1,000 towns and cities across more than 110 countries.
We create personal, financial and strategic value for businesses of every size.
From some of the most exciting companies and well-known organisations on the planet, to individuals and the next generation of industry leaders
About Account Helpdesk
Our Barcelona based Account Helpdesk comprises of a team of 60+ international professionals from all over the world.
By working together, we can provide our Customers with world class service and on-the-spot resolution to make sure that they have a Great Day at Work!
We believe that in order for our Customers to have a Great Day at Work our team should too - that’s why we have created a fast-paced, dynamic and engaging department that celebrates each of our Agents and holds regular themed event days and team building gatherings.
- Check us out on Instagram @iwg_ops_bcn
- #J-18808-Ljbffr
Freelance Account Helpdesk Agent in London employer: International Workplace Group plc
IWG is an exceptional employer, offering a dynamic and rewarding work environment where you can thrive as the Head of Partnerships. With a strong focus on employee growth, IWG provides award-winning training and a wealth of career progression opportunities, all while promoting a culture that values flexibility and well-being. Located in a global network of over 5,000 locations, you'll be part of a forward-thinking company committed to sustainability and making a positive impact on the world.
Contact Details:
International Workplace Group plc Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Freelance Account Helpdesk Agent in London
✨Join Customer Support Communities
Dive into online forums and communities like the Customer Support Community on Slack or Discord. These spaces are goldmines for freelance gigs as members often share clients looking for temporary support, and it's a great way to build your network.
✨Showcase Your Skills
Make sure to have a public portfolio or a strong LinkedIn profile highlighting your customer support skills. Share testimonials, case studies, and examples of how you've helped clients. This kind of visibility can catch the eye of companies seeking freelancers—like how International Workplace Group plc might be looking for someone as flexible as you.
✨Freelance Platforms Are Your Friend
Get yourself set up on platforms like Upwork or Freelancer. They’re perfect for scoring short-term contracts in customer support. Plus, you can build your reputation through reviews, which will help you score bigger gigs down the line.
✨Tap into Local Businesses
Local businesses often need temporary customer support, especially during busy seasons. Don’t hesitate to walk into shops or call up local offices. You'd be surprised how many might be open to hiring freelancers like us to help them out!
We think you need these skills to ace Freelance Account Helpdesk Agent in London
Some tips for your application 🫡
Show Off Your Customer Support Skills:In customer support, we know that communication is key. Highlight your experience in resolving conflicts, understanding customer needs, and handling inquiries effectively. Include real examples from previous roles that demonstrate these skills.
Prepare a Solid Portfolio:As a freelancer, your portfolio is your calling card! Include testimonials from satisfied customers, case studies on how you solved particular problems, and your approach to different customer scenarios. This will demonstrate your versatility and capability in customer support.
Be Clear About Your Availability:Freelance gigs often come with flexible hours, but it's important to outline when you can work. Be open about your availability in your application—this helps the hiring manager at International Workplace Group plc know if you can meet their needs without any hiccups!
Tailor Your Application to International Workplace Group plc:Every company has its vibe and customer approach. Research International Workplace Group plc's mission and their support philosophy. Use this knowledge to personalise your cover letter and show how your style aligns perfectly with theirs—this makes you stand out in the freelance crowd!
How to prepare for a job interview at International Workplace Group plc
✨Showcase Your Problem-Solving Skills
Freelancing in customer support means you'll often be solving unique problems on the fly. Be ready to share specific examples where you've effectively addressed customer issues, highlighting your critical thinking and adaptability. It’s all about showing you can think on your feet!
✨Familiarise Yourself with the Tools of the Trade
Knowing your way around customer support tools like Zendesk, Freshdesk, or even CRM systems can set you apart. Make sure to mention any experience with these platforms during the interview to demonstrate your readiness to hit the ground running at International Workplace Group plc.
✨Be Ready to Discuss Your Availability and Flexibility
As a freelancer, your availability can be a key factor in the decision-making process. Be prepared to discuss how many hours you can commit and your willingness to work odd hours or on weekends to meet customer needs. This shows your commitment and readiness to jump into the role.
✨Highlight Your Communication Style
In customer support, how you communicate can make or break the customer experience. Be ready to talk about your communication style, perhaps even demonstrating it during the interview. Show that you're personable, empathetic, and capable of conveying complex information clearly to clients.
