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For Companies At a Glance
- Tasks: Handle customer queries and provide speedy resolutions via phone and email.
- Company: Join IWG, a global leader in workspace transformation with a vibrant culture.
- Benefits: Flexible hours, dynamic team environment, and opportunities for personal growth.
- Why this job: Be part of a fun, fast-paced team that values your ideas and energy.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Join a diverse team and enjoy regular events and team-building activities.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Are you ready to join the workspace transformation? Leading a transformation requires talent, energy, focus and commitment – that’s why we’re looking for entrepreneurial people who are full of fantastic ideas and have the energy to turn them into reality. If that sounds like you read below to find out more!
Job Purpose
IWG currently has openings for “Account Helpdesk Agents” working within our Customer Service Team. As an Account Helpdesk Agent you play a key role in ensuring our Customers have a Great Day at Work – everyday – by carrying out the below tasks.
- Handling customer service queries via telephone and email.
- Resolve account, billing and payment queries.
- Provide first-contact resolution where possible.
- Update Customers on the progress of their query when first-contact resolution is not possible.
- Liaise with non-customer facing departments and local field teams to provide speedy resolution to our Customers.
- Manage Customer complaints and queries in the designated system.
- Meet agreed SLA’s – regardless of support required from additional departments the responsibility of providing resolution within SLA lies with the Account Helpdesk Agent.
- Work towards both individual and team targets daily.
- Perform other duties and tasks as assigned.
About IWG
IWG companies such as Regus, Spaces, No18, Openoffice, Basepoint and Signature now help millions of people in almost 3,300 locations in over 1,000 towns and cities across more than 110 countries. We create personal, financial and strategic value for businesses of every size. From some of the most exciting companies and well-known organisations on the planet, to individuals and the next generation of industry leaders.
About Account Helpdesk
Our Barcelona based Account Helpdesk comprises of a team of 60+ international professionals from all over the world. By working together, we can provide our Customers with world class service and on-the-spot resolution to make sure that they have a Great Day at Work. We believe that in order for our Customers to have a Great Day at Work our team should too – that’s why we have created a fast-paced, dynamic and engaging department that celebrates each of our Agents and holds regular themed event days and team building gatherings.
Freelance Account Helpdesk Agent employer: International Workplace Group plc
Contact Detail:
International Workplace Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freelance Account Helpdesk Agent
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for freelance opportunities as an Account Helpdesk Agent. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to showcase your skills and experiences. Highlight how you can help create a Great Day at Work for customers, just like the job description mentions.
✨Tip Number 3
Stay proactive! Follow up on applications and interviews. A quick email thanking them for their time and reiterating your interest can set you apart from other candidates. It shows you're keen and committed!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows you're genuinely interested in joining our team and helps us keep track of your application more easily.
We think you need these skills to ace Freelance Account Helpdesk Agent
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your enthusiasm for customer service and how you can contribute to making our customers' days better.
Tailor Your Application: Make sure to tailor your application to the role of Account Helpdesk Agent. Highlight any relevant experience you have in handling customer queries or resolving issues, and connect it back to how it aligns with our mission of providing a Great Day at Work.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light possible. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at International Workplace Group plc
✨Know Your Stuff
Before the interview, make sure you understand the role of an Account Helpdesk Agent. Familiarise yourself with common customer service queries, billing issues, and how to resolve them. This will show that you're proactive and ready to hit the ground running.
✨Show Your People Skills
As this role is all about customer interaction, be prepared to demonstrate your communication skills. Think of examples where you've successfully handled difficult customers or resolved complaints. This will highlight your ability to keep customers happy and ensure they have a Great Day at Work.
✨Be Ready for Scenarios
Expect scenario-based questions during the interview. Practice how you would handle specific situations, like a customer upset about a billing error. This will help you articulate your thought process and problem-solving skills effectively.
✨Emphasise Team Spirit
Since the job involves working within a team, share experiences that showcase your ability to collaborate and support your colleagues. Mention any team achievements or events you've participated in, as this aligns with the company’s culture of celebrating teamwork.
