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For Companies At a Glance
- Tasks: Lead a dynamic team in debt and legal collections while managing external partnerships.
- Company: Join IWG, a global leader in flexible workspace solutions.
- Benefits: Enjoy a competitive salary, performance bonuses, and a hybrid work model.
- Why this job: Shape strategies and make a real impact on business success.
- Qualifications: Proven experience in collections, strong leadership, and excellent negotiation skills.
- Other info: Collaborative culture with great career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a dynamic Collections & Partnerships Manager to lead our internal debt & legal collections team while managing relationships with external agencies and law firms. This hybrid role combines hands-on leadership with strategic partner management to maximise recovery performance and ensure compliance across all processes.
Key Responsibilities
- Lead, coach and inspire a team of debt & legal collections specialists to achieve recovery targets.
- Manage and strengthen relationships with third-party agencies and law firms to optimise collections strategies.
- Oversee litigation processes, ensuring timely case handling and compliance with local regulations.
- Develop and implement innovative strategies to improve recovery rates and operational efficiencies.
- Act as the escalation point for complex negotiations, settlements, and customer disputes.
- Monitor KPIs, analyse performance data, and present actionable insights to senior leadership.
- Ensure all out-of-court and legal collection cases are managed promptly, in full compliance with company policies, established processes, and applicable location regulations.
- Collaborate cross-functionally to align collections strategy with broader business objectives.
- Complete any administrative tasks as required for the efficient running of the team’s activities.
- Perform other duties and projects as assigned.
Requirements
- Proven experience in collections and legal recovery, with strong leadership skills.
- Track record of managing external vendors and legal partners effectively.
- Excellent negotiation, communication, and stakeholder management abilities.
- Analytical mindset with proficiency in leveraging data for decision-making.
- Ability to thrive in a fast-paced, target-driven environment.
- Working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Experience
- Management experience in credit control or collections.
- Previous experience with legal collection procedures is a pre-requisite to apply for this role.
- At least 3 years of experience leading a team (remotely).
Why Join Us?
- Competitive salary and performance-based bonus.
- Hybrid working model for flexibility and work-life balance.
- Opportunity to shape strategy and make a tangible impact on business success.
- Collaborative culture with career growth opportunities.
About IWG
IWG companies such as Regus, Spaces, No18, OpenOffice, Basepoint, HQ and Signature now help millions of people in 4,000+ locations in over 1,000 towns and cities across more than 120 countries. We create personal, financial, and strategic value for businesses of every size. From some of the most exciting companies and well-known organisations on the planet, to individuals and the next generation of industry leaders.
Collections and Partnerships Manager in England employer: International Workplace Group plc
Contact Detail:
International Workplace Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections and Partnerships Manager in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Collections & Partnerships Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its collections strategies. Be ready to discuss how your experience aligns with their needs, especially in managing external agencies and legal partners. Show them you’re the perfect fit for leading their team!
✨Tip Number 3
Practice your negotiation skills! Since this role involves complex negotiations and settlements, consider role-playing scenarios with a friend or mentor. This will help you feel more confident when it comes time to showcase your abilities in interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Collections & Partnerships Manager position!
We think you need these skills to ace Collections and Partnerships Manager in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience in collections and any relevant legal recovery work to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Collections & Partnerships Manager role. Share specific examples of how you've successfully managed teams and external relationships in the past.
Show Off Your Analytical Skills: Since we love data-driven decision-making, include any examples of how you've used performance metrics to improve recovery rates or operational efficiencies in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at International Workplace Group plc
✨Know Your Numbers
Make sure you’re familiar with key performance indicators (KPIs) related to collections and recovery. Be ready to discuss how you've used data to drive decisions in your previous roles. This shows that you can analyse performance and present actionable insights, which is crucial for the Collections & Partnerships Manager position.
✨Showcase Your Leadership Style
Prepare examples of how you’ve led and inspired teams in the past. Think about specific challenges you faced and how you motivated your team to achieve recovery targets. This will demonstrate your hands-on leadership skills and ability to coach others effectively.
✨Master the Art of Negotiation
Brush up on your negotiation techniques and be ready to share instances where you successfully navigated complex negotiations or settlements. Highlighting your communication skills and stakeholder management abilities will be key to impressing the interviewers.
✨Understand the Legal Landscape
Since this role involves overseeing litigation processes, make sure you have a solid understanding of local regulations and legal collection procedures. Being able to discuss compliance and how you’ve managed legal cases in the past will set you apart as a knowledgeable candidate.