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For Companies At a Glance
- Tasks: Lead your centre, solve challenges, and ensure top-notch customer service.
- Company: Join IWG, a global leader in flexible workspaces with 3,400 centres worldwide.
- Benefits: Enjoy flexible benefits, generous incentives, and fantastic career growth opportunities.
- Why this job: Be part of a fun, dynamic team making a real impact on workplace experiences.
- Qualifications: Experience in customer-focused roles and a passion for delivering results is essential.
- Other info: This role offers autonomy and the chance to shape your own business environment.
The predicted salary is between 32000 - 40000 ÂŁ per year.
Join to apply for the Customer Services Manager role at International Workplace Group plc
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Join to apply for the Customer Services Manager role at International Workplace Group plc
(Total Compensation including bonus, commission & benefits: Up to ÂŁ40,000)
Responsibilities
This position sits at the heart of our growing global organisation, you will be responsible for all aspects of your centre’s performance. We’ll give you the autonomy and resource to manage your centre as though it’s your own business. You will have a wide range of responsibilities including:
- Being responsible for managing anything and everything on site.
- Rising to every challenge and solving problems.
- Giving tours to prospective customers.
- Upselling to existing customers.
- Above all, looking after our customers so well that each becomes a brand ambassador – for you, your team and IWG.
What We Can Do For You
You’re reading the right advert if you’re looking for:
- a fun, challenging and rewarding career.
- great induction training and excellent ongoing learning and development.
- fantastic promotion prospects.
- generous, achievable quarterly/commission incentives and sociable hours.
- access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing.
About You
Ideally, you’ll have some experience of delivering against targets when leading a small, close-knit team. You may have run a flexible workspace centre before, or else a store, restaurant or any site with a high degree of customer focus. Alongside your natural sales and commercial skills, what matters most is that you’ve got the right mindset: passion, drive, ownership and resilience.
- Passion: looking after our diverse prospects, customers and guests is at the heart of what we do, so you must bring your passion and positivity to work every day.
- Drive: your own and your team’s collective drive for success means you’ll only relax once you’ve delivered the results you’re looking for.
- Resilience: a relentless focus on business priorities, regardless of the obstacles placed in front of you.
Above all, you’ll be key to ensuring all our customers only ever receive a truly world-class service.
And your sense of ownership means you’ll continuously ensure the quality of service and the workspace are as good as they possibly can be.
About IWG
With 3,400 tech-enabled, sustainable and inspiring centres across the world, we’re already four times the scale of our nearest competitor – and we’re continuing to grow.
With 80% of the Fortune 500 already among our customers, and plans to expand to 30,000+ centres over the next decade, we’re uniquely placed to offer the right person exciting career opportunities as we continue pioneering the workspaces of tomorrow.
We’re also proud of reducing commuting-related carbon emissions by getting workers out of their cars and onto their bikes and their feet. Alongside our investments in advanced buildings, this supports our commitment to be carbon neutral – which we achieved in 2023.
We know we can only succeed if we give all our people every opportunity to shine. That’s why so many of our most senior leaders started their careers in our centres.
So don’t hesitate. Apply today – and let’s work together to help millions of people have a great day at work.
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Customer Services Manager employer: International Workplace Group plc
Contact Detail:
International Workplace Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Manager
✨Tip Number 1
Familiarise yourself with the International Workplace Group's values and mission. Understanding their commitment to customer service and sustainability will help you align your responses during interviews, showcasing your passion for their goals.
✨Tip Number 2
Prepare specific examples from your past experiences that demonstrate your ability to manage a team and deliver exceptional customer service. Highlighting your successes in similar roles will make you stand out as a candidate who can drive results.
✨Tip Number 3
Network with current or former employees of IWG on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
✨Tip Number 4
Demonstrate your resilience and problem-solving skills by preparing for potential scenario-based questions. Think about challenges you've faced in previous roles and how you overcame them, as this will show your readiness for the dynamic environment at IWG.
We think you need these skills to ace Customer Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team management. Use specific examples that demonstrate your ability to meet targets and lead a team effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your drive to create a positive experience for customers. Mention how your previous roles have prepared you for the challenges of this position.
Showcase Problem-Solving Skills: Include examples in your application that showcase your problem-solving abilities. Describe situations where you successfully resolved customer issues or improved service delivery.
Highlight Sales Experience: Since upselling is a key responsibility, emphasise any sales experience you have. Provide metrics or achievements that demonstrate your success in driving sales and enhancing customer satisfaction.
How to prepare for a job interview at International Workplace Group plc
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples of how you've gone above and beyond for customers in previous roles, as this aligns perfectly with the company's focus on customer satisfaction.
✨Demonstrate Problem-Solving Skills
Prepare to discuss challenges you've faced in past positions and how you resolved them. Highlight your resilience and ability to think on your feet, as these traits are crucial for managing a centre effectively.
✨Highlight Leadership Experience
Since the role involves leading a team, be ready to talk about your leadership style and experiences. Discuss how you've motivated teams to achieve targets and fostered a positive work environment.
✨Research the Company and Its Values
Familiarise yourself with International Workplace Group's mission and values. Understanding their commitment to sustainability and customer experience will help you tailor your responses and show that you're a good cultural fit.
