Commercial Programme Manager – Operator Partnerships

We are seeking a highly analytical, commercially minded Programme Manager to lead and accelerate an established global operator partnership programme. This programme focuses on over 40,000 operator centres worldwide, with 1,000+ sites expected to partner with us this year. This role will play a critical part in shaping the strategy, sharpening the focus, and driving scale.

The Programme Manager will own the strategic plan—defining how we identify, approach, and convert competitors across multiple segments. Execution will be carried out by the Partnership Sales Managers team, but this role is responsible for designing the roadmap, leading the thinking on commercial strategy and improving the operating model.

Key Responsibilities:

• Lead and manage the operator-partnership programme, ensuring clear focus, structure, and measurable progress.
• Develop and articulate the strategic plan to grow programme penetration and create commercial structures to maximise the growth opportunity.
• Identify and prioritise growth levers, such as affiliate partnerships, roll-ins, and expansion into mid-sized and larger competitor groups.
• Analyse performance, market data, and competitor trends to refine targeting and improve conversion.
• Partner closely with the Partnership Sales Managers who execute deals, ensuring alignment, clarity of objectives, and scalable processes.
• Build the framework for targeting companies typically operating up to 5 centres, while designing pathways to engage larger, more complex competitors.
• Provide strategic insights and recommendations to senior leadership on programme acceleration and market opportunity.
• Act as a key influencer across a matrix organisation, bringing structure, clarity, and analytical rigour to the programme.

Candidate Profile:

The ideal candidate brings strong analytical capabilities, commercial acumen, and experience operating in fast-paced, complex environments. They combine structured problem-solving with the ability to influence stakeholders and translate strategy into clear, actionable plans.

Required Skills, Experience & Qualifications:

• Graduate with a degree from a top tier institution.
• Ideally trained in a consultancy or post-graduate corporate programme with a fast-paced organisation.
• Experience in a highly commercial role, working in a complex, multi-channel and international environment.
• Outstanding track record of success, you will have outperformed your peer group in not just academia but in extracurricular activities as well e.g. entrepreneurship, sports, music etc.
• Ability to successfully influence multiple stakeholders in a matrix environment.
• A strong, confident decision maker with a proactive approach.
• Prioritises well and can manage in a high-pressure environment whilst working to tight deadlines.
• Experience of working within a commercial environment at Management level.
• Excellent analytical skills with a passionate attitude.
• A strong desire to succeed.
• An innovative thinker with a proven ability to problem solve.
• A desire and passion to beat the competition.
• Ability to be hands-on as well as strategic and be a trouble-shooter when the business need deems it appropriate to do so.

About the company:

IWG has been at the forefront of flexible working for more than 30 years. With over 3,600 locations around the globe, spanning brands including Regus, Spaces, Signature and HQ, we have made it possible for businesses of all sizes to make the transition to hybrid working, empowering employees to work wherever and whenever is most convenient.

We help more than 8 million people and their businesses to work more productively, supported by a choice of professional, inspiring and collaborative workspaces, communities and services.

As the world’s leading provider of hybrid work solutions, with four times the number of locations compared to its nearest competitor, IWG is already working with over 80% of the Fortune 500 and counts businesses including Amazon, Netflix, EY and Uber amongst its customers.

Companies of all sizes are shifting to flexible working to lower costs, improve employee retention and lower their carbon emissions. The flexible workspace is expected to grow by 600% by 2023, when 30% of all office space will be hybrid. We are growing our network faster than ever to keep up with demand from customers as we work towards our goal of reaching 30,000 centres.

Carbon Neutral Workplaces:

IWG’s purpose of helping everyone have a great day at work, while protecting people and the planet is at the heart of everything we do. We are proud to supply all of our customers worldwide with carbon neutral workplaces, and we have a strong climate action plan in place to help us achieve our objective of Net Zero emissions by 2040.

Leading Employer Award:

IWG is proud to be the recipient of a Leading Employer Award in both 2022, 2023, 2024 and 2025. Awarded exclusively to the top 1% of employers, the accolade is testament to our diverse global workforce and the role everyone plays in bringing our purpose, culture and values to life, every single day.

Join us at https://careers.iwgplc.com/home