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For Companies At a Glance
- Tasks: Engage with customers to resolve account queries and facilitate payments.
- Company: Join IWG, a leader in flexible workspaces for over 30 years.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Why this job: Make a real difference by helping customers stay connected and satisfied.
- Qualifications: Strong communication skills and experience in collections or customer service.
- Other info: Be part of a global team with over 3,400 locations worldwide.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for Collections Specialists who really enjoy engaging with customers. As a Collections Specialist you will play a key role in helping customers answer account queries, and where the customer is in an overdue situation, you will help the customer make a payment so they can continue their service. The Collections Specialist will strive to deliver an exceptional customer service experience and ensure all customers in an overdue situation are offered a viable business solution that works to make payment. Ultimately, the actions and service provided by the Collections Specialist are the catalyst for providing customers with the reasons to stay with Regus.
Key Accountabilities
- Manage the ongoing collections for named corporate customers, ensuring invoices are paid according to payment terms.
- Take responsibility for resolving disputes, ensuring that concerns are actioned correctly.
- Ensure payments are allocated in a timely fashion.
- Complete any administrative tasks as required for the efficient running of the team’s activities.
- Deliver a consistent and professional level of service at all times.
Required Knowledge, Skills and Qualifications
- Strong persuasion and problem‑solving skills.
- Excellent customer service skills, including clear communication, fast responses, and quick thinking.
- Collections experience.
- Excellent written and verbal communication skills.
- Self‑starter who can work with direction but little supervision.
- Solid organizational skills, including the ability to prioritize and multitask in a demanding environment.
- Team player.
- Working knowledge of Microsoft Office Suite, including Excel and Outlook.
About The Company
IWG has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organisations and individuals everywhere to take a new approach to the traditional working day. We have over 3,400 locations across over 110 countries, allowing millions of people every day to have a great day at work. Our customers are start‑ups, small and medium‑size enterprises, and large multinationals. With unique business goals, people and aspirations. They want workspaces and communities to match their needs. We provide them with choice through our portfolio of brands, covering serviced offices (Regus, Spaces, HQ, Signature and No18), commercial real‑estate brokerage and managed office solutions.
Collections Specialist (Flemish/French Speaker) employer: International Workplace Group plc
Contact Detail:
International Workplace Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Specialist (Flemish/French Speaker)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on IWG and its brands. Understanding their mission and values will help you connect better during the conversation and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Collections Specialist, you'll need to engage with customers effectively. Try role-playing common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples from your past experiences where you successfully resolved disputes or helped customers find solutions. This will demonstrate your ability to handle challenging situations.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the IWG site. It’s a great way to ensure your application gets noticed and shows your enthusiasm for the role.
We think you need these skills to ace Collections Specialist (Flemish/French Speaker)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Collections Specialist role. Highlight your customer service experience and any collections work you've done before. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping customers and how you can contribute to our team. Keep it engaging and relevant to the job description.
Show Off Your Communication Skills: Since this role requires excellent written communication, make sure your application is clear and concise. We love a well-structured application that reflects your ability to communicate effectively with customers.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at International Workplace Group plc
✨Know Your Customer Service Skills
Make sure you can highlight your customer service experience during the interview. Think of specific examples where you've successfully resolved disputes or helped customers in challenging situations. This will show that you understand the importance of delivering exceptional service.
✨Brush Up on Collections Knowledge
Familiarise yourself with common collections processes and terminology. Be prepared to discuss your previous collections experience and how you've managed overdue accounts. This will demonstrate your expertise and readiness for the role.
✨Showcase Your Problem-Solving Skills
Prepare to share instances where you've had to think on your feet to resolve issues. Employers love candidates who can showcase strong persuasion and problem-solving skills, so have a few stories ready that illustrate your quick thinking and ability to find viable solutions.
✨Practice Your Communication Style
Since clear communication is key in this role, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to refine your responses. This will help you feel more confident and ensure you make a great impression.
