At a Glance
- Tasks: Lead a dynamic team and manage customer service operations with autonomy.
- Company: Join IWG, a global leader in shared workspaces with a commitment to sustainability.
- Benefits: Enjoy competitive pay, flexible hours, and a range of wellness benefits.
- Other info: Great opportunities for career growth and ongoing training.
- Why this job: Transform customer experiences and build brand loyalty in a fun environment.
- Qualifications: Experience in customer service and team leadership is essential.
The predicted salary is between 19000 - 19000 £ per year.
This position sits at the heart of our growing global organisation. You will be responsible for all aspects of your centre’s performance, with the autonomy and resources to manage it as if it were your own business.
- Managing all on-site operations and staff.
- Handling challenges and solving problems efficiently.
- Conducting tours for prospective customers.
- Upselling to existing customers.
- Providing exceptional service to transform customers into brand ambassadors for you, your team and IWG.
What We Can Do For You
- A fun, challenging and rewarding career.
- Comprehensive induction training and ongoing learning and development.
- Exciting promotion prospects.
- Generous, achievable incentives and sociable hours.
- Access to a wide range of flexible, personalised workplace benefits supporting mental, physical and financial wellbeing.
About You
Ideally, you’ll have experience delivering against targets while leading a small, close-knit team, such as a flexible workspace centre, store, restaurant or any highly customer-focused site. Your customer service and commercial skills, combined with the right mindset—passion, drive, ownership and resilience—are essential.
- Passion: you bring enthusiasm to your role and care for our diverse prospects, customers and guests every day.
- Drive: you and your team pursue success relentlessly until results are achieved.
- Resilience: you maintain focus on business priorities despite obstacles.
Above all, you will ensure all our customers receive a truly world-class service, and your sense of ownership will continuously improve the quality of service and the workspace.
About IWG
With almost 4,000 tech-enabled, sustainable and inspiring centres worldwide, we are growth-leading in the shared-workspace industry. 80% of the Fortune 500 are among our customers, and we plan to expand to 30,000+ centres over the next decade. We are committed to reducing commuting-related carbon emissions and achieving carbon neutrality.
Part-time Customer Service Manager in Bolton employer: International Workplace Group plc
IWG is an exceptional employer, offering a dynamic and rewarding work environment where you can thrive as the Head of Partnerships. With a strong focus on employee growth, IWG provides award-winning training and a wealth of career progression opportunities, all while promoting a culture that values flexibility and well-being. Located in a global network of over 5,000 locations, you'll be part of a forward-thinking company committed to sustainability and making a positive impact on the world.
Contact Details:
International Workplace Group plc Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Part-time Customer Service Manager in Bolton
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like International Workplace Group plc and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at International Workplace Group plc and let us see your personality shine through!
We think you need these skills to ace Part-time Customer Service Manager in Bolton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and International Workplace Group plc.
Get Familiar with Our Brand:Before applying, take some time to learn about International Workplace Group plc and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at International Workplace Group plc
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress International Workplace Group plc.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which International Workplace Group plc will surely appreciate.
