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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and manage centre performance.
- Company: Join a global leader in flexible workspaces with a focus on sustainability.
- Benefits: Earn up to £40,000 with bonuses, flexible benefits, and great career growth.
- Why this job: Make a real impact by creating a world-class experience for customers every day.
- Qualifications: Experience in customer-focused roles and a passion for leading teams.
- Other info: Enjoy a fun, rewarding environment with excellent training and promotion prospects.
The predicted salary is between 36000 - 44000 £ per year.
This position sits at the heart of our growing global organisation, you will be responsible for all aspects of your centre’s performance. We’ll give you the autonomy and resource to manage your centre as though it’s your own business. You will have a wide range of responsibilities including:
- Being responsible for managing anything and everything on site.
- Rising to every challenge and solving problems.
- Giving tours to prospective customers.
- Upselling to existing customers.
- Above all, looking after our customers so well that each becomes a brand ambassador - for you, your team and IWG.
What We Can Do For You
You’re reading the right advert if you’re looking for:
- a fun, challenging and rewarding career.
- great induction training and excellent ongoing learning and development.
- fantastic promotion prospects.
- generous, achievable incentives and sociable hours.
- access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing.
About You
Ideally, you’ll have some experience of delivering against targets when leading a small, close-knit team. You may have run a flexible workspace centre before, or else a store, restaurant or any site with a high degree of customer focus. Alongside your customer service and commercial skills, what matters most is that you’ve got the right mindset: passion, drive, ownership and resilience.
- Passion: looking after our diverse prospects, customers and guests is at the heart of what we do, so you must bring your passion and positivity to work every day.
- Drive: your own and your team’s collective drive for success means you’ll only relax once you’ve delivered the results you’re looking for.
- Resilience: a relentless focus on business priorities, regardless of any obstacles placed in front of you.
Above all, you’ll be key to ensuring all our customers only ever receive a truly world-class service. And your sense of ownership means you’ll continuously ensure the quality of service and the workspace are as good as they possibly can be.
About IWG
With almost 4,000 tech-enabled, sustainable and inspiring centres across the world, we’re already four times the scale of our nearest competitor - and we’re continuing to grow. With 80% of the Fortune 500 already among our customers, and plans to expand to 30,000+ centres over the next decade, we’re uniquely placed to offer the right person exciting career opportunities as we continue pioneering the workspaces of tomorrow. We know we can only succeed if we give all our people every opportunity to shine. That’s why so many of our most senior leaders started their careers in our centres. We’re also proud of reducing commuting-related carbon emissions by getting workers out of their cars and onto their bikes and their feet. Alongside our investments in advanced buildings, this supports our commitment to be carbon neutral. So don’t hesitate. Apply today - and let’s work together to help millions of people have a great day at work.
Customer Service Manager in Belfast employer: International Workplace Group plc
Contact Detail:
International Workplace Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in Belfast
✨Tip Number 1
Get to know the company inside out! Research IWG and its values, so you can show off your passion for their mission during interviews. This will help you connect with the team and demonstrate that you're not just another candidate.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be managing challenges on-site, think of examples from your past where you've tackled tough situations. Share these stories in your interviews to showcase your resilience and ownership.
✨Tip Number 3
Don’t forget to highlight your customer service experience! Whether it’s from a restaurant or retail background, make sure to discuss how you’ve gone above and beyond for customers. This will show that you’re ready to create brand ambassadors for IWG.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to take on the exciting challenges ahead.
We think you need these skills to ace Customer Service Manager in Belfast
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through. We want to see how much you care about looking after customers and creating a positive experience for them.
Highlight Relevant Experience: Make sure to mention any previous roles where you’ve led a team or managed a customer-focused environment. We love seeing how your past experiences can contribute to our mission of delivering world-class service.
Be Authentic: Don’t be afraid to show your personality in your application. We’re looking for someone who fits our culture, so let us know what makes you unique and how you approach challenges with resilience and drive.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at International Workplace Group plc
✨Know Your Customer Service Inside Out
Make sure you brush up on the latest trends in customer service and be ready to discuss how you've handled challenging situations in the past. Think of specific examples where you turned a negative experience into a positive one, as this will show your problem-solving skills and resilience.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be prepared to talk about your leadership style. Share stories that highlight your ability to motivate and drive a team towards achieving targets. Discuss how you’ve fostered a positive work environment and encouraged ownership among your team members.
✨Demonstrate Your Passion for Customer Care
Passion is key in this role, so convey your enthusiasm for providing exceptional customer service. You might want to share why you believe customer satisfaction is crucial and how you plan to ensure every customer leaves as a brand ambassador for the company.
✨Prepare Questions That Show Your Interest
At the end of the interview, have some thoughtful questions ready. Ask about the company's approach to customer service or how they measure success in their centres. This not only shows your interest in the role but also gives you insight into whether the company aligns with your values.
