At a Glance
- Tasks: Support and maintain IT infrastructure while collaborating with a global team.
- Company: Join a values-driven global organisation with a supportive IT culture.
- Benefits: Permanent, full-time role with opportunities for career development.
- Other info: Dynamic hybrid role with a focus on continuous improvement and collaboration.
- Why this job: Make a real impact by enhancing technology services for colleagues worldwide.
- Qualifications: Experience in IT infrastructure and strong problem-solving skills required.
The predicted salary is between 40000 - 50000 £ per year.
Location: London
Contract: Permanent, Full-Time
Are you a proactive IT professional with a passion for infrastructure, systems, and delivering reliable technology services? The ITF is seeking a Technology Infrastructure Support specialist to join our Systems, Digital and Data Department, supporting the delivery and maintenance of core IT infrastructure across our global organisation. This is an exciting opportunity to play a key role in ensuring our technology environment is secure, efficient, and fit for purpose, supporting colleagues across an international network.
About the Role
As the Technology Infrastructure Support Specialist, you will work as part of a collaborative global IT function, supporting the organisation’s infrastructure, systems, and core technology services. This is a hands-on role requiring a broad technical skillset and the ability to work across infrastructure, security, cloud services, end user support and project delivery. Working in a hybrid London-based role, you will be comfortable moving between infrastructure management, security initiatives, project delivery and operational support. You will act as a technical lead for infrastructure and security related activities, provide third line support for complex issues, and work closely with colleagues and suppliers to support the delivery of IT initiatives that enhance user experience and organisational effectiveness.
Key responsibilities include:
- Infrastructure & Systems Support
- Support the maintenance, monitoring, and performance of IT infrastructure, systems, and networks.
- Assist in the delivery of infrastructure upgrades, improvements, and projects.
- Troubleshoot and resolve technical issues related to systems, hardware, and connectivity.
- User & Technical Support
- Provide technical support to users where required, working closely with the wider IT team to ensure seamless service delivery.
- Support the setup, configuration, and maintenance of devices and systems.
- Security & Compliance
- Support IT security protocols and ensure systems are maintained in line with organisational policies and best practice.
- Assist in identifying and escalating risks, vulnerabilities, and incidents.
- Collaboration & Continuous Improvement
- Work collaboratively with global IT colleagues to maintain consistent standards and processes.
- Contribute to documentation, knowledge sharing, and continuous improvement of IT services.
- Support the implementation of new technologies and tools.
About You
As a global organisation, we are seeking someone with a strong all-round technical capability and a proactive approach to problem solving. You will be adaptable, willing to take ownership of issues, and confident working across multiple areas of technology. Most importantly, you will have a desire to continue developing your skills and experience while supporting colleagues across an international environment.
To be successful in this role, you will have:
- Relevant IT experience: Experience supporting IT infrastructure, systems, or technical environments, ideally within a multi-site organisation.
- Technical knowledge: Understanding of core IT infrastructure, including networks, systems, hardware, and cloud-based technologies.
- Problem-solving skills: Strong troubleshooting ability with a proactive and solutions-focused approach.
- Communication skills: Ability to communicate technical information clearly to both technical and non-technical users.
- Security awareness: Understanding of IT security principles and best practice.
- Collaborative approach: Ability to work effectively as part of a team and contribute to shared goals.
Why Join Us?
This is a great opportunity to develop your career within a global, values-driven organisation. You’ll work as part of a supportive and collaborative IT team, contributing to meaningful work that supports colleagues and operations worldwide.
Technology Infrastructure Support in London employer: International Transport Workers Federation
Join a dynamic and values-driven global organisation as a Technology Infrastructure Support Specialist in London, where you will be part of a collaborative IT team dedicated to enhancing user experience and operational effectiveness. Enjoy a supportive work culture that prioritises employee growth through continuous learning opportunities, while contributing to meaningful projects that impact colleagues across an international network. With a hybrid working model and a focus on innovation, this role offers the perfect environment for proactive IT professionals looking to make a difference.
Contact Details:
International Transport Workers Federation Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technology Infrastructure Support in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what International Transport Workers Federation values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges International Transport Workers Federation might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at International Transport Workers Federation!
✨Direct Apply to International Transport Workers Federation
Let's not forget to apply directly through the International Transport Workers Federation website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technology Infrastructure Support in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at International Transport Workers Federation.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at International Transport Workers Federation. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at International Transport Workers Federation
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
