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For Companies At a Glance
- Tasks: Support and maintain IT infrastructure, systems, and networks while troubleshooting technical issues.
- Company: Join a global organisation committed to innovative technology solutions.
- Benefits: Enjoy a permanent, full-time role with opportunities for growth and development.
- Other info: Inclusive workplace valuing diversity and collaboration.
- Why this job: Be part of a team that ensures technology is secure and efficient across the globe.
- Qualifications: Experience in IT infrastructure support and strong problem-solving skills are essential.
The predicted salary is between 35000 - 45000 £ per year.
Location: London
Contract: Permanent, Full-Time
About the Role
Are you a proactive IT professional with a passion for infrastructure, systems, and delivering reliable technology services? The ITF is seeking a Technology Infrastructure Support specialist to join our Systems, Digital and Data Department, supporting the delivery and maintenance of core IT infrastructure across our global organisation. This is an exciting opportunity to play a key role in ensuring our technology environment is secure, efficient, and fit for purpose, supporting colleagues across an international network.
Key Responsibilities
- Infrastructure & Systems Support: Support the maintenance, monitoring, and performance of IT infrastructure, systems, and networks. Assist in the delivery of infrastructure upgrades, improvements, and projects. Troubleshoot and resolve technical issues related to systems, hardware, and connectivity.
- User & Technical Support: Provide technical support to users where required, working closely with the wider IT team to ensure seamless service delivery. Support the setup, configuration, and maintenance of devices and systems.
- Security & Compliance: Support IT security protocols and ensure systems are maintained in line with organisational policies and best practice. Assist in identifying and escalating risks, vulnerabilities, and incidents.
- Collaboration & Continuous Improvement: Work collaboratively with global IT colleagues to maintain consistent standards and processes. Contribute to documentation, knowledge sharing, and continuous improvement of IT services. Support the implementation of new technologies and tools.
Qualifications
- Relevant IT Experience: Experience supporting IT infrastructure, systems, or technical environments, ideally within a multi-site organisation.
- Technical Knowledge: Understanding of core IT infrastructure, networks, systems, hardware, and cloud-based technologies.
- Problem-solving Skills: Strong troubleshooting ability with a proactive and solutions-focused approach.
- Communication Skills: Ability to communicate technical information clearly to both technical and non-technical users.
- Security Awareness: Understanding of IT security principles and best practice.
- Collaborative Approach: Ability to work effectively as part of a team and contribute to shared goals.
Equal Opportunities Statement
At the ITF, we are committed to providing an inclusive environment for our team and our affiliates. We see the diversity of our staff as a source of intelligence and our strength. This means that we work creatively to make the most of the unique experiences and perspectives. We are an equal opportunities employer. We welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, migration status, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union affiliation or activity.
Technology Infrastructure Support employer: International Transport Workers' Federation (ITF)
Contact Detail:
International Transport Workers' Federation (ITF) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technology Infrastructure Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, attend meetups, and engage in online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements in IT infrastructure. This gives potential employers a tangible sense of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions and scenarios related to infrastructure support. Practise explaining complex concepts in simple terms, as you'll need to communicate effectively with both techies and non-techies.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Technology Infrastructure Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT experience and technical knowledge that aligns with the role. We want to see how your skills match our needs, so don’t be shy about showcasing your troubleshooting abilities and any projects you've worked on.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about technology infrastructure and how you can contribute to our team. We love seeing enthusiasm and a proactive approach, so let your personality come through!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re looking for candidates who are solutions-focused, so share specific instances where you’ve made a difference in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our company culture while you’re at it!
How to prepare for a job interview at International Transport Workers' Federation (ITF)
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT infrastructure, systems, and networks. Be ready to discuss specific technologies you've worked with and how you've supported them in previous roles. This will show that you're not just familiar with the concepts but have hands-on experience.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've tackled technical issues in the past. Think of a couple of challenging situations where you had to troubleshoot and resolve problems. This will demonstrate your proactive approach and ability to think on your feet.
✨Communicate Clearly
Since you'll be working with both technical and non-technical users, practice explaining complex ideas in simple terms. During the interview, try to convey your thoughts clearly and concisely, showing that you can bridge the gap between tech jargon and everyday language.
✨Emphasise Team Collaboration
Highlight your experience working in teams, especially in multi-site environments. Share examples of how you've collaborated with colleagues to improve IT services or implement new technologies. This will showcase your ability to work well with others and contribute to shared goals.