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For Companies At a Glance
- Tasks: Ensure safety and smooth operations while providing excellent customer service to residents and guests.
- Company: Join a vibrant student community at International Students House near Regent's Park.
- Benefits: Enjoy a meal allowance, generous holiday, pension scheme, and healthcare cash plan.
- Other info: Flexible part-time hours with opportunities for personal growth and development.
- Why this job: Be a key player in creating a welcoming home for students from around the world.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
International Students House (ISH), based near Regent's Park in central London, is a vibrant student community offering accommodation, scholarships, and social support to both UK and international students. We are looking for a dedicated Night Duty Manager to play a key role in the daily operations and success of this exciting new venture.
As a Night Duty Manager, you'll ensure the safe, smooth, and efficient running of 238 Kennington Lane overnight—delivering excellent customer service to residents, guests, and clients while maintaining high operational and safety standards. You'll be a calm, reliable presence, ready to handle any situation—from emergency response to guest queries—helping to make ISH a welcoming and secure home for our residents.
Working Hours
- Part-time: 3 x 10-hour shifts per week - Fri/Sat/Sun
- Shift patterns cover 24/7 operations on a rota basis (07:45–15:45, 15:30–23:15, 23:00–08:00, Monday–Sunday).
Key Responsibilities
Health & Safety
- Conduct regular inspections of the premises, fire exits, and equipment.
- Act as a Fire Marshal, taking control during emergencies and liaising with emergency services.
- Maintain up-to-date Duty Manager records and Health & Safety documentation.
- Act as a First Aider and Mental Health First Aider, providing assistance and support as required.
Security
- Oversee cash floats, restricted keys, and secure storage areas.
- Manage lost property, luggage rooms, and liaise with external security for events.
- Ensure all emergency and security procedures are followed effectively.
Customer Service & Support
- Deliver outstanding service to residents, guests, and visitors.
- Handle complaints, incidents, and maintenance requests, ensuring follow-up and accurate reporting.
- Support other departments (Front Office, Housekeeping, Conference & Events) as needed.
- Assist in training and onboarding new team members.
Front Desk Duties
- Manage reception operations overnight, including check-ins, check-outs, billing, and enquiries.
- Respond to phone and email queries promptly and professionally.
- Maintain accurate records in systems such as StarRez and She Assure.
- Manage post, parcels, and guest sign-ins.
- Support reservations and accommodation requests as required.
About You
Experience
- Previous experience in customer service at a supervisory level (essential).
- Experience as a Duty Manager in a hotel or hall of residence (desirable).
Knowledge & Skills
- Strong understanding of Health & Safety practices and legislation.
- Confident computer user; knowledge of hotel or accommodation software desirable.
- Fire Marshal, First Aid, and Mental Health First Aid qualifications (training provided if not already held).
- Excellent communication skills—both written and verbal.
- A second language is a plus.
Personal Qualities
- Professional, reliable, and calm under pressure.
- Excellent judgement and decision-making skills.
- Flexible and adaptable to changing needs.
- Team player with the ability to work independently.
- Strong commitment to customer care and equality of service.
Salary & Benefits
- Meal allowance: £3 per day (redeemable in ISH catering facilities).
- Holiday: 28 days per year (including bank holidays), increasing annually up to 33 days.
- Pension: Defined benefit contributory pension scheme.
- Healthcare: Company-sponsored healthcare cash plan.
How to Apply
If you're passionate about people, safety, and community, and want to help shape the future of our new Kennington Lane site, we'd love to hear from you. Apply now and be part of an organisation that celebrates diversity, inclusion, and global connection.
Night Duty Manager (Part-Time - Fri/Sat/Sun) employer: INTERNATIONAL STUDENTS HOUSE
Contact Detail:
INTERNATIONAL STUDENTS HOUSE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Duty Manager (Part-Time - Fri/Sat/Sun)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at ISH on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and emergency situations. We all know that being calm under pressure is key for a Night Duty Manager, so show them you’ve got it!
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-facing role. Make sure you look professional and approachable when you walk into that interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the ISH team.
We think you need these skills to ace Night Duty Manager (Part-Time - Fri/Sat/Sun)
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service, especially if you've worked in a supervisory role. We want to see how you’ve handled guest queries and complaints, so share specific examples that showcase your skills.
Be Clear About Your Availability: Since this is a part-time role with specific shifts, let us know your availability upfront. We appreciate transparency, and it helps us understand how you fit into our schedule at ISH.
Tailor Your Application: Take a moment to tailor your application to the Night Duty Manager role. Use keywords from the job description to show that you understand what we’re looking for and how you can contribute to our vibrant community.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at INTERNATIONAL STUDENTS HOUSE
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Night Duty Manager. Familiarise yourself with health and safety practices, customer service expectations, and emergency procedures. This will show that you're serious about the role and ready to hit the ground running.
✨Showcase Your Experience
Be prepared to discuss your previous experience in customer service and any supervisory roles you've held. Highlight specific examples where you've handled emergencies or resolved guest complaints effectively. This will demonstrate your ability to manage the challenges of the position.
✨Stay Calm Under Pressure
As a Night Duty Manager, you'll need to be calm and reliable. During the interview, share instances where you've maintained composure in stressful situations. This will reassure them that you can handle the demands of the job, especially during busy nights.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they handle emergencies. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.