At a Glance
- Tasks: Lead the day-to-day operations of a vibrant live music venue and manage exciting events.
- Company: 229, a unique independent entertainment venue in London with a rich cultural mission.
- Benefits: 20 days annual leave, health cash plan, meal allowance, and flexible working hours.
- Other info: Dynamic environment with opportunities for growth and a commitment to inclusivity.
- Why this job: Join a passionate team and make a real impact in the live events scene.
- Qualifications: Experience in venue management or event management, strong leadership and organisational skills.
The predicted salary is between 35000 - 45000 £ per year.
About 229 Established in 2007, 229 is one of London’s most unique independent entertainment venues. Hosting an eclectic mix of live music, club nights, comedy, fashion events, gala dinners, festivals and award ceremonies, 229 is renowned for championing both emerging talent and internationally recognised artists. With three licensed event spaces — Venue 1, Venue 2 and The Thirsty Scholar Bar — 229 delivers a culturally diverse programme that reflects the vibrant communities of London and beyond. From grassroots discovery to intimate arena underplays, we pride ourselves on exceptional production, inclusivity and memorable audience experiences. 229 is part of International Students House (ISH), a charity with over 100 years of history supporting students from around the world through accommodation, wellbeing services and financial assistance. Revenue generated by 229 and ISH Venues directly supports this charitable mission.
The Role We are seeking an experienced, passionate and highly organised Venue Manager to lead the day-to-day operation and strategic development of 229. This is an exciting opportunity for someone with a genuine love of live music and events, who thrives in a fast-paced environment and is confident managing venue operations, advancing shows, building industry relationships and delivering exceptional customer experiences. Reporting to the Operations Manager, the Venue Manager will oversee all aspects of venue activity including event delivery, venue operations, sales, marketing, staffing, compliance and financial reconciliation. The successful candidate will also play a key role in developing 229’s in-house live programme and strengthening relationships with promoters, agents, artists and partners.
Key Responsibilities
- Venue & Event Management
- Manage the successful delivery of all events from pre-production through to settlement
- Advance shows with promoters, production teams and touring parties
- Oversee venue operations including front of house, box office, cloakroom, bars and security
- Support and manage venue staff and external contractors
- Ensure excellent customer service standards and resolve guest issues professionally
- Brief and debrief staff teams for events
- Maintain high presentation standards across all venue spaces
- Complete event settlements, financial reconciliation and reporting
- Administration & Sales
- Handle venue enquiries, bookings, site visits and diary management
- Work closely with ISH Venues and internal teams to maximise space utilisation and profitability
- Oversee ticketing platforms and customer communications
- Ensure event listings and marketing information are accurate and up to date
- Coordinate staffing rotas for venue, security and technical teams
- Business Development & Marketing
- Identify opportunities to grow revenue and audience engagement
- Support marketing campaigns, promotional activity and social media growth
- Manage Mailchimp databases and promotional communications
- Work with the Assistant Venue Manager and Booker to develop and promote 229’s in-house events programme
- Finance
- Manage event budgets and mini P&Ls
- Complete settlements, PRS returns and invoicing
- Ensure accurate reconciliation of accounts within deadlines
- Monitor event profitability and operational costs
- Health & Safety & Licensing
- Act as a licensee for venue operations
- Ensure compliance with licensing, health & safety and fire safety regulations
- Liaise with Local Authority, Police and Fire Officers when required
- Report and follow up on maintenance issues promptly
About You
Essential Experience & Skills
- Proven experience as an Assistant Venue Manager, Venue Manager or Event Manager within live music, entertainment or hospitality
- Strong understanding of live events and venue operations
- Experience working with promoters, agents, artists and touring parties
- Demonstrable success delivering high-profile and high-value events
- Excellent leadership, communication and organisational skills
- Strong administrative and financial management abilities
- Experience with ticketing systems and venue software
- Excellent customer service and relationship-building skills
- Ability to remain calm and professional under pressure
- Commitment to equality, diversity and inclusion
- Personal Licence Holder
- Flexibility to work evenings, weekends and public holidays
Desirable
- IOSH or equivalent Health & Safety qualification
- First Aid at Work certification
- Experience in sound, lighting or event production
- Understanding of bar operations and SIA/security procedures
Benefits
- 20 days annual leave plus bank holidays, increasing with service up to 25 days
- Christmas shutdown period
- Pension scheme (currently SAUL)
- Company-sponsored health cash plan after probation
- Interest-free annual travel card loan after probation
- £3 meal allowance per shift
- Time off in lieu for overtime worked
Working Hours
This role averages 40 hours per week across daytime office hours and evening event shifts. As a seven-day operation, flexibility is essential, including regular evening and weekend working.
If you are passionate about live events, thrive in a dynamic environment and want to be part of an independent venue with a strong cultural and charitable mission, we’d love to hear from you.
Venue Manager in London employer: INTERNATIONAL STUDENTS HOUSE
229 is an exceptional employer that offers a vibrant work culture centred around live music and events, making it a perfect fit for those passionate about the entertainment industry. With a commitment to inclusivity and community support through its charitable ties with International Students House, employees benefit from generous leave policies, professional development opportunities, and a dynamic environment that fosters creativity and collaboration. Join us at 229, where your contributions directly support a meaningful mission while enjoying a unique venue experience in the heart of London.
Contact Details:
INTERNATIONAL STUDENTS HOUSE Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Venue Manager in London
✨Tip Number 1
Network like a pro! Attend industry events, gigs, and meet-ups to connect with people in the live music scene. You never know who might be looking for a Venue Manager or can put you in touch with someone who is.
✨Tip Number 2
Show your passion! When you get the chance to chat with potential employers, let your love for live events shine through. Share your experiences and what excites you about managing a venue like 229.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to venues you admire, like 229, and express your interest. A well-timed email can make all the difference!
✨Tip Number 4
Utilise our website! Check out the latest opportunities at 229 and apply directly through us. We’re always on the lookout for passionate individuals who want to make a difference in the live events space.
We think you need these skills to ace Venue Manager in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for live music and events shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating memorable experiences for our audience.
Tailor Your CV:Make sure your CV highlights relevant experience in venue management or event coordination. We’re looking for someone who understands the ins and outs of live events, so don’t be shy about showcasing your skills!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us quickly see why you’d be a great fit for 229.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at 229!
How to prepare for a job interview at INTERNATIONAL STUDENTS HOUSE
✨Know Your Venue Inside Out
Before the interview, make sure you research 229 thoroughly. Familiarise yourself with its history, the types of events it hosts, and its mission. This will not only show your genuine interest but also help you tailor your answers to align with their values.
✨Showcase Your Event Management Skills
Prepare specific examples from your past experience where you've successfully managed events. Highlight your ability to handle everything from pre-production to settlement, and be ready to discuss how you resolved any challenges that arose during those events.
✨Demonstrate Strong Leadership Qualities
As a Venue Manager, you'll need to lead a team effectively. Think of instances where you've motivated staff or improved team performance. Be prepared to discuss your leadership style and how you ensure excellent customer service standards.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to venue operations, compliance, or customer service. Practice your responses to these scenarios, focusing on how you would maintain high presentation standards and resolve guest issues professionally.
