At a Glance
- Tasks: Coordinate and execute events, ensuring client satisfaction and smooth operations.
- Company: ISH Venues is a vibrant event space in central London, hosting diverse events with a charitable focus.
- Benefits: Enjoy a competitive salary, flexible hours, 28 days holiday, and meal allowances.
- Other info: Opportunity to grow in a purpose-driven organisation while working in a lively environment.
- Why this job: Join a dynamic team, enhance your skills, and make a positive impact in the events industry.
- Qualifications: Looking for energetic leaders with strong multitasking and customer service skills.
The predicted salary is between 22800 - 30000 £ per year.
About ISH Venues Located in the heart of central London, ISH Venues offers eight versatile meeting and event spaces within International Students House, hosting a wide range of events from conferences to live music shows. With a focus on charity, local authorities, corporate clients, and international organizations, ISH Venues supports a diverse array of activities through its unique brands, including 229 The Venue for live music events.
The Role As a Conference and Events Coordinator, you will be a key player in ensuring the seamless planning and execution of events at ISH Venues. You’ll work closely with the Operations Supervisor and liaise with clients, ensuring that all event requirements are met, from room setups to technical support. You will be instrumental in making sure our spaces are fully utilised while providing excellent customer service.
Key Responsibilities
- Client Liaison
- Serve as the primary point of contact for event clients on the day of their booking.
- Meet and greet clients, ensuring they’re comfortable and informed, including providing fire safety briefings.
- Maintain customer satisfaction, addressing concerns swiftly and professionally.
- Collaborate with the catering team to ensure timely delivery of food and beverages.
- Build positive client relationships to encourage repeat business.
- Technology & Equipment Management
- Oversee all audio-visual and technical requirements for events.
- Provide troubleshooting and support to clients or liaise with external technicians for larger events.
- Ensure equipment is well-maintained, properly stored, and secure.
- Assist with equipment stock takes and identify purchasing needs.
- Team Supervision
- Supervise the event porters, ensuring room setups meet client specifications.
- Monitor team performance and report any issues to the Operations Supervisor.
- Ensure all team members adhere to health and safety guidelines, including the correct use of uniforms and personal protective equipment.
- Room Set-ups & Maintenance
- Organise room layouts and equipment setups in accordance with event specifications.
- Ensure rooms, furniture, and equipment are cleaned, fault-free, and properly maintained.
- Report any defects or issues to the facilities department promptly.
- Maintain orderly and secure storage of event materials and equipment.
- Administration
- Handle event-related paperwork, including signage, floor plans, and handovers.
- Assist with regular equipment stocktakes and ensure that the event booking system (Rendezvous) is up to date.
- Assist with clerical tasks, such as taking phone calls and coordinating with the sales team as needed.
- Health & Safety
- Enforce safe working practices, focusing on manual handling and overall event safety.
- Conduct regular site walks to ensure the venue is in good condition, reporting any safety or security concerns to the Operations Supervisor.
Working Hours & Benefits Summary:
- £28,808 40-hour week with some flexibility for evenings/weekends
- 28 days holiday (rising to 30 with service, inclusive of Bank Holidays)
- Contributory pension (SAUL)
- Travel loan & health cash plan after probation
- £3.00 meal allowance per shift
What We’re Looking For:
A driven, energetic leader who thrives in a dynamic and challenging environment. You’ll need to have the skills to handle multiple responsibilities while maintaining a high standard of service and profitability. You’ll be adaptable, innovative, and passionate about driving the success of our venue while supporting our charitable mission. If you’re looking to take your career to the next level in the events industry with a purpose-driven organisation, apply now to join our team at ISH Venues!
Conference and Events Coordinator in London employer: INTERNATIONAL STUDENTS HOUSE
ISH Venues, located in the vibrant heart of central London, is an exceptional employer that prioritises employee growth and a supportive work culture. With a focus on charity and community engagement, we offer a dynamic environment where you can thrive as a Conference and Events Coordinator, enjoying benefits such as a competitive salary, generous holiday allowance, and opportunities for professional development while contributing to meaningful events that make a difference.
Contact Details:
INTERNATIONAL STUDENTS HOUSE Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Conference and Events Coordinator in London
✨Tip Number 1
Familiarise yourself with the specific types of events ISH Venues hosts. Understanding their clientele and the unique requirements for different events will help you demonstrate your knowledge and enthusiasm during any discussions.
✨Tip Number 2
Network with professionals in the events industry, especially those who have experience in venue management or event coordination. Attend local events or join relevant online groups to connect with others and gain insights that could be beneficial for your application.
✨Tip Number 3
Showcase your organisational skills by preparing a mock event plan. This could include room layouts, equipment needs, and a timeline. Presenting this during an interview can highlight your proactive approach and ability to manage multiple tasks effectively.
✨Tip Number 4
Research the latest trends in event technology and customer service. Being knowledgeable about current tools and practices can set you apart as a candidate who is ready to innovate and improve the event experience at ISH Venues.
We think you need these skills to ace Conference and Events Coordinator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in event coordination, client liaison, and team supervision. Use specific examples that demonstrate your ability to manage multiple responsibilities and provide excellent customer service.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the events industry and your alignment with ISH Venues' charitable mission. Mention specific skills that relate to the job description, such as your experience with audio-visual equipment or your ability to build positive client relationships.
Highlight Relevant Skills:In your application, emphasise skills such as organisation, communication, and problem-solving. These are crucial for a Conference and Events Coordinator role, especially when liaising with clients and managing event logistics.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in event coordination.
How to prepare for a job interview at INTERNATIONAL STUDENTS HOUSE
✨Know Your Venue
Familiarise yourself with ISH Venues and its unique offerings. Understand the different event spaces, their capacities, and the types of events typically hosted. This knowledge will help you demonstrate your enthusiasm and suitability for the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully managed client relationships in previous roles. Highlight your ability to address concerns swiftly and maintain high customer satisfaction, as this is crucial for the Conference and Events Coordinator position.
✨Demonstrate Technical Savvy
Be ready to discuss your experience with audio-visual equipment and technical support. If you have specific examples of troubleshooting or managing technical requirements for events, share those to show your competence in this area.
✨Emphasise Team Leadership Experience
Since the role involves supervising event porters, be prepared to talk about your leadership style and any relevant experience. Discuss how you motivate a team, ensure adherence to health and safety guidelines, and handle performance issues.
