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- Tasks: Lead daily operations, ensuring a safe and supportive environment for residents and guests.
- Company: Join International Students House, a vibrant community in the heart of London.
- Benefits: Dynamic work environment with opportunities for professional growth and development.
- Why this job: Make a lasting impact on students' lives while developing your leadership skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: We value diversity and welcome applications from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
About Us
International Students House (ISH) is more than just a place to stay — we’re a vibrant, welcoming community in the heart of London. We provide affordable accommodation, scholarships, and social support to students from across the world. With our exciting new site launching at 238 Kennington Lane, we are looking for a Duty Manager to play a key role in the day-to-day running of the building – ensuring it is a safe, supportive, and inspiring environment for everyone who lives, visits, and works here.
About the Role
As Duty Manager, you will be at the heart of our operations – leading by example to deliver outstanding service, maintain safety standards, and create a positive experience for residents and guests. You will take ownership of the site during your shift, working closely with the Senior Duty Manager/Resident Services Manager – handling everything from daily checks and incident management to team coordination and customer support. This is a fantastic opportunity for someone with strong leadership and customer service experience who thrives in a hands‑on, fast‑paced, and people‑focused environment.
About You
- Essential
- Previous experience in customer service at a supervisory level.
- Strong communication and organisational skills.
- Ability to stay calm under pressure and make sound decisions.
- Ability to work shifts and provide holiday cover.
- A proactive, positive approach to work with a genuine passion for helping others.
- Experience in a hotel or student accommodation setting.
- Knowledge of health & safety legislation and hotel software systems.
- Fire Marshal, First Aid, or Mental Health First Aid training (training provided if needed).
- Additional languages are an advantage.
Key Responsibilities
- Manage the day-to-day operations of the accommodation.
- Lead and support a small team, including Resident Advisors.
- Oversee resident welfare and engagement, building a positive, inclusive atmosphere.
- Ensure compliance with Health & Safety, housing standards, and sustainability initiatives.
- Monitor and manage building security and maintenance.
- Support financial processes including rent checks, invoicing, and budget oversight.
What We’re Looking For
- Previous experience in accommodation or facilities management, ideally within student housing.
- Strong understanding of compliance and Health & Safety regulations.
- Excellent people management skills — approachable, organised, and proactive.
- A commitment to diversity, sustainability, and community building.
- Great communication and problem-solving skills.
Why Work With Us?
- A dynamic and supportive working environment.
- Opportunities for professional growth and development.
- A chance to make a lasting impact in the lives of students from all over the world.
Ready to Apply?
To apply, please submit your CV and a cover letter explaining why you’re the perfect fit for this role. International Students House is an equal opportunities employer. We welcome applications from all backgrounds and communities.
Duty Manager in City of London employer: INTERNATIONAL STUDENTS HOUSE
Contact Detail:
INTERNATIONAL STUDENTS HOUSE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality or student accommodation sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and team management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for helping others during interviews. Share specific examples of how you've positively impacted customers or colleagues in previous roles. This will resonate well with ISH's community-focused ethos.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our vibrant community.
We think you need these skills to ace Duty Manager in City of London
Some tips for your application 🫡
Show Your Passion: When writing your cover letter, let your enthusiasm for helping others shine through. We want to see that you genuinely care about creating a positive environment for our residents and guests.
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team management. We’re looking for specific examples that demonstrate your leadership skills and ability to handle pressure.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’re the right fit for the Duty Manager role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at ISH.
How to prepare for a job interview at INTERNATIONAL STUDENTS HOUSE
✨Know the Community
Before your interview, take some time to research International Students House and its mission. Understanding their commitment to creating a supportive environment for students will help you align your answers with their values and show that you're genuinely interested in being part of their community.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or managed a challenging situation. Highlight how you maintained a positive atmosphere and ensured safety standards were met.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to stay calm under pressure. Think of specific scenarios you might face in this role, such as handling a resident complaint or managing an emergency situation, and outline how you would approach them.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask about the role and the organisation. This shows your enthusiasm and helps you gauge if the position is the right fit for you. Consider asking about team dynamics, training opportunities, or how they measure success in this role.
