At a Glance
- Tasks: Ensure smooth operations overnight, providing excellent customer service and maintaining safety standards.
- Company: Join a vibrant student community at International Students House in central London.
- Benefits: Enjoy a meal allowance, 28 days holiday, and flexible part-time hours.
- Other info: Opportunity to develop leadership skills in a dynamic environment.
- Why this job: Be a key player in creating a welcoming home for students from around the world.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
International Students House (ISH), based near Regent’s Park in central London, is a vibrant student community offering accommodation, scholarships, and social support to both UK and international students. We are looking for a dedicated Night Duty Manager to play a key role in the daily operations and success of this exciting new venture.
As a Night Duty Manager, you’ll ensure the safe, smooth, and efficient running of 238 Kennington Lane overnight—delivering excellent customer service to residents, guests, and clients while maintaining high operational and safety standards. You’ll be a calm, reliable presence, ready to handle any situation—from emergency response to guest queries—helping to make ISH a welcoming and secure home for our residents.
Working Hours
- Part-time: 3 x 10-hour shifts per week - Fri/Sat/Sun
- Shift patterns cover 24/7 operations on a rota basis (07:45-15:45, 15:30-23:15, 23:00-08:00, Monday-Sunday).
Key Responsibilities
- Health & Safety
- Conduct regular inspections of the premises, fire exits, and equipment.
- Act as a Fire Marshal, taking control during emergencies and liaising with emergency services.
- Maintain up-to-date Duty Manager records and Health & Safety documentation.
- Act as a First Aider and Mental Health First Aider, providing assistance and support as required.
- Security
- Oversee cash floats, restricted keys, and secure storage areas.
- Manage lost property, luggage rooms, and liaise with external security for events.
- Ensure all emergency and security procedures are followed effectively.
- Customer Service & Support
- Deliver outstanding service to residents, guests, and visitors.
- Handle complaints, incidents, and maintenance requests, ensuring follow-up and accurate reporting.
- Support other departments (Front Office, Housekeeping, Conference & Events) as needed.
- Assist in training and onboarding new team members.
- Front Desk Duties
- Manage reception operations overnight, including check-ins, check-outs, billing, and enquiries.
- Respond to phone and email queries promptly and professionally.
- Maintain accurate records in systems such as StarRez and She Assure.
- Manage post, parcels, and guest sign-ins.
- Support reservations and accommodation requests as required.
Experience
- Previous experience in customer service at a supervisory level (essential).
- Experience as a Duty Manager in a hotel or hall of residence (desirable).
Knowledge & Skills
- Strong understanding of Health & Safety practices and legislation.
- Confident computer user; knowledge of hotel or accommodation software desirable.
- Fire Marshal, First Aid, and Mental Health First Aid qualifications (training provided if not already held).
- Excellent communication skills—both written and verbal.
- A second language is a plus.
Personal Qualities
- Professional, reliable, and calm under pressure.
- Excellent judgement and decision-making skills.
- Flexible and adaptable to changing needs.
- Team player with the ability to work independently.
- Strong commitment to customer care and equality of service.
Salary & Benefits
- Meal allowance: £3 per day (redeemable in ISH catering facilities).
- Holiday: 28 days per year (including public holidays).
Night Duty Manager (Part-Time - Fri/Sat/Sun) in London employer: International Students House (London)
International Students House (ISH) is an exceptional employer, offering a dynamic work environment in the heart of London, where you can make a meaningful impact on the lives of students from diverse backgrounds. With a strong commitment to employee development, flexible part-time hours, and a supportive team culture, ISH ensures that every Night Duty Manager has the opportunity to grow professionally while enjoying a rewarding role that prioritises safety and customer service. Join us at ISH, where your contributions help create a welcoming home for our residents.
Contact Details:
International Students House (London) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Duty Manager (Part-Time - Fri/Sat/Sun) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know about openings at places like ISH. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and emergency situations. We all know that being calm under pressure is key for a Night Duty Manager, so show them you’ve got what it takes!
✨Tip Number 3
Don’t forget to showcase your experience with health and safety practices during interviews. Highlight any relevant qualifications or training you have, as this will set you apart from other candidates.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our community.
We think you need these skills to ace Night Duty Manager (Part-Time - Fri/Sat/Sun) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Night Duty Manager role. Highlight any previous supervisory roles in customer service, especially in hospitality or accommodation settings.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for ISH. Mention your understanding of health and safety practices and how you can contribute to creating a welcoming environment for residents.
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your written application is clear and professional. Use proper grammar and spelling, and keep your tone friendly yet formal.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at International Students House (London)
✨Know Your Stuff
Familiarise yourself with International Students House and its mission. Understand the role of a Night Duty Manager and be ready to discuss how your previous experience aligns with their needs, especially in customer service and health & safety.
✨Stay Calm Under Pressure
Since the role involves handling emergencies and guest queries, prepare examples from your past where you successfully managed stressful situations. This will show that you can remain composed and effective when things get tough.
✨Showcase Your People Skills
As a Night Duty Manager, excellent communication is key. Be prepared to demonstrate your ability to handle complaints and support residents. Think of specific instances where you provided outstanding customer service or resolved conflicts.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, training opportunities, or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
