Assistant Warden in London

William Temple House is owned and run by International Students Club (Church of England) Ltd., a registered charity and non-profit Anglo-Catholic organisation that was established in 1965. Our mission is to provide affordable accommodation for and a place where up to 50 international students from differing backgrounds can share life together in an environment that gives the best chance of success with their studies.

We are looking for someone with a compassionate outlook who enjoys working with young people (students between 18 and 30), can maintain a positive mindset in unpredictable situations and handle responsibility. This is a people-centred workplace and all work we do is geared towards our mission and to look after the welfare of the students living here. It is essential that anyone applying for this role is aligned with our mission and as passionate as we are about it.

You will be working as part of a small team, sharing office space and in close collaboration with colleagues and students. This is a diverse role where you will meet interesting people from around the world. The day-to-day job can be challenging, but we provide full training and the chance of learning many new skills.

Reporting to the Warden / Deputy Warden and working alongside another Assistant Warden you will assist with the general office admin duties and various tasks around the house (including some basic maintenance and repairs) for which we will provide adequate training – however, a positive attitude is essential. You will also need to be comfortable with taking personal responsibility to ensure delegated tasks are completed successfully, effectively and, where necessary, using your own initiative.

Whilst your role and daily tasks may vary, they can include (not an exhaustive list):

• Maintaining office admin paperwork, computer filing, responding to e-mails & phone calls
• Completing basic bookkeeping tasks, e.g. inputting/issuing invoices & receipts into Xero
• Inducting new residents - hour-long introductory talk to ensure they are very familiar with the running of the House from their arrival onwards, ensuring rooms are of an acceptable standard when they leave – this needs to be done with the right measure of authority
• Bedrooms & Bathrooms – repairs to fittings, unblocking drains, replacing sealant etc.
• Pest control – e.g. checking for rodent or bedbug activity, organising and potentially carrying out treatment
• Preparing and cleaning rooms before letting where necessary - e.g. following maintenance (note: rooms are otherwise cleaned by residents; communal areas by professional cleaners)
• Pastoral care – e.g. discussing personal or academic issues with residents and finding solutions
• Planning and supervising communal activities, e.g Welcome party, barbeques, etc.
• Social media posts, taking meeting notes, working with the charity trustees.

Role requirements:

Essential

• Empathetic, kind, trustworthy and compassionate
• Enjoying working with people and meeting new people from different backgrounds
• Enthusiasm, adaptability and a willingness to learn new develop existing skills
• Excellent written and spoken English with good communication skills
• Being able to work well as part of a small team
• Comfortable with manual tasks and problem solving
• Computer literate
• Willing to accept responsibility of emergency out-of-hours contact (on a rota basis), time off in lieu
• Live within easy commuting distance of Earl’s Court

Desirable:

• Previous experience in any of the following:
• Maintenance/technical role
• Administrative office-based role. Knowledge of Microsoft Office, Teams and Xero useful
• Customer-facing role
• Other languages a big advantage
• Use of social media for marketing

Please note – there is no scope for working remotely.