At a Glance
- Tasks: Lead a global team to optimise knowledge management and enhance customer experiences.
- Company: Join International SOS, a leader in health and security services worldwide.
- Benefits: Attractive salary, comprehensive benefits, and opportunities for professional growth.
- Other info: Be part of a dynamic team driving digital transformation in a global context.
- Why this job: Make a significant impact on agent and customer experiences through innovative knowledge strategies.
- Qualifications: Proven experience with NICE systems and strong analytical skills required.
The predicted salary is between 80000 - 100000 £ per year.
International SOS seeks a strategic leader to build and mentor a global knowledge management team, responsible for content authoring and governance.
The role involves developing standards and processes to optimize knowledge management for complex contact center environments.
The ideal candidate will possess deep experience with NICE systems, a strong analytical mindset, and a proven track record in digital transformations.
This position is crucial for enhancing agent and customer experiences through effective knowledge deployment.
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Global Head of Knowledge Management & AI-Driven Content in London employer: International SOS
International SOS is an exceptional employer that prioritises innovation and employee development, making it an ideal place for professionals looking to make a significant impact in knowledge management and AI-driven content. With a collaborative work culture and a commitment to continuous learning, employees are empowered to grow their skills while contributing to enhancing agent and customer experiences in a dynamic global environment. Located in a vibrant setting, the company offers unique opportunities to engage with diverse teams and drive meaningful change in the healthcare and safety sectors.
