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For Companies At a Glance
- Tasks: Support clients by solving queries and ensuring they receive the best solutions.
- Company: Join International SOS, a leader in global health and security solutions.
- Benefits: Enjoy a competitive salary, hybrid work, and comprehensive benefits.
- Why this job: Make a real impact while using your language skills in a supportive environment.
- Qualifications: Experience in client service and fluency in English plus another language.
- Other info: Be part of a dynamic team dedicated to protecting lives worldwide.
The predicted salary is between 30000 - 40000 £ per year.
At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.
About The Role
Are you prepared to go the extra mile for your clients? Do you think outside the box? Would you like to use your language skills? We are looking for a strategic and supportive partner for our clients. You will focus on building loyalty to ensure long-term client retention by presenting product information, addressing customer issues, and helping the sales team with upsells and renewals.
Key Responsibilities
- Providing expertise on our products and services to our clients
- Solving client queries and offering solutions
- Ensure our clients are getting the best products & solutions for their long-term strategy
- Understanding clients’ needs and capturing feedback to improve products and services
- Proactively communicate with our clients and internal stakeholders
- Participate in networking events.
About You
- Previous experience in a client/customer service role, with international corporate organizations.
- Exposure in dealing with multiple stakeholders from different geographical areas.
- Ability to communicate in English fluently + any other languages like French / German/ Spanish / Italian
- A natural networker and a team player
- A passion for research and finding solutions
- Excellent written, presentation and oral communication skills.
- Exceptional organisational skills with the ability to successfully manage numerous clients simultaneously.
Benefits
- Competitive salary
- Warm, supportive, and open company culture
- An opportunity to learn and develop in a global environment
- Hybrid working
- Birthday holiday and option to purchase additional annual leave
- Comprehensive Benefits Package: Private Pension, Private Medical Insurance, Life Assurance and more
By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success. International SOS has been awarded as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2025.
Start your journey with us today. Apply now!
Client Success Advisor- Spanish/French/German in London employer: International SOS
Contact Detail:
International SOS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Advisor- Spanish/French/German in London
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in the field. You never know who might have a lead on your dream job or can give you insider info about the company.
✨Tip Number 2
Show off your language skills! If you're fluent in Spanish, French, or German, make sure to highlight that in conversations. It’s a massive plus for roles like Client Success Advisor at International SOS.
✨Tip Number 3
Be proactive! Reach out to potential employers directly, even if they haven't advertised a position. A friendly email expressing your interest can go a long way in making a memorable impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at International SOS.
We think you need these skills to ace Client Success Advisor- Spanish/French/German in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Success Advisor role. Highlight your relevant experience in client service and any language skills you possess, especially if they align with Spanish, French, or German.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully solved client queries in the past. We want to see your ability to think outside the box and provide solutions that enhance client satisfaction.
Communicate Clearly: Since excellent written communication is key for this role, ensure your application is clear and concise. Use professional language but let your personality shine through – we love a bit of character!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at International SOS
✨Know Your Client Success Strategies
Familiarise yourself with common client success strategies and how they apply to the role. Be ready to discuss how you would build loyalty and ensure long-term retention for clients, especially in a multilingual context.
✨Showcase Your Language Skills
Since the role requires fluency in English and another language, be prepared to demonstrate your language skills during the interview. You might be asked to switch languages or answer questions in your second language, so practice beforehand!
✨Research International SOS
Dive deep into what International SOS does and its impact on global health and safety. Understanding their mission will help you align your answers with their values and show that you're genuinely interested in contributing to their goals.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved client issues or improved client satisfaction, and be ready to share those stories.