At a Glance
- Tasks: Lead and optimise a large-scale Salesforce ecosystem in a global healthcare setting.
- Company: Join International SOS, the leading medical and security services company worldwide.
- Benefits: Enjoy a lucrative salary, healthcare benefits, and opportunities for international travel.
- Other info: Dynamic role with high visibility and career progression opportunities.
- Why this job: Make a real impact by driving meaningful change in digital operations.
- Qualifications: Strong Salesforce experience and leadership skills in complex environments.
The predicted salary is between 60000 - 80000 € per year.
International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. International SOS Government Services administers the TRICARE Overseas Program providing high-quality, accessible health care services for U.S. Military service members, family members, retirees, and other eligible beneficiaries overseas.
About The Role
This is not a “keep the lights on” role. We are looking for someone proactive, hands‑on, and commercially minded to take ownership of a large‑scale Salesforce ecosystem and help shape the future of digital operations across a global healthcare organisation. If you enjoy solving problems before they become problems, leading from the front, and driving meaningful change; this role is built for you. You will lead the operational success, evolution, and optimisation of a complex Salesforce Service Cloud environment integrated with 15+ business applications, while working alongside senior stakeholders, technical experts, and an international development team. This is a role for someone who thrives in fast‑moving environments and wants real influence, visibility, and variety.
What is in it for you
- Lucrative salary and bonus
- Healthcare benefits
- Career progression through high visibility with senior leadership and cross‑functional teams
- International travel
Key Responsibilities
- Drive the Salesforce & Business Applications ecosystem
- Oversee the stability, and performance of Salesforce Service Cloud and integrated applications
- Manage support operations, escalations, change requests, and platform enhancements
- Identify opportunities to optimise processes, improve user experience, and maximise platform value
Lead from the front
- Manage and coach a team including CRM Operations and Business Applications specialists
- Take ownership of critical incidents, escalations, and high‑impact deliverables
- Work closely with stakeholders across Digital, CX, Analytics, Training, Operations, and Business Functions
Partner with global technical teams
- Manage an outsourced development team covering Salesforce, Azure AI, Mulesoft, and mobile technologies
- Ensure high-quality delivery, strong collaboration, and smooth transition from development into support
- Provide technical guidance and governance while keeping delivery aligned to business goals
Improve, innovate, and challenge
- Drive continuous improvement initiatives across systems, processes, and ways of working
- Reduce technical debt and improve platform scalability
- Champion best practices across Agile delivery, DevOps, governance, documentation, and testing
About You
- Takes ownership and makes things happen
- Is equally comfortable being strategic and hands‑on
- Builds strong relationships across technical and non‑technical teams
- Enjoys working outside strict role boundaries when needed
Experience & Skills
- Strong Salesforce Service Cloud administration and support experience
- Experience leading teams in complex, international environments
- Knowledge of Agile delivery, DevOps, testing, and technical governance
- Hands‑on experience with tools such as JIRA, ServiceNow, Gearset, and Confluence
- Understanding of Salesforce integrations, APIs, data models, Flow, and automation
- Experience managing third‑party vendors and development partners
Nice To Have
- Salesforce Health Cloud experience
- Azure / Microsoft ecosystem integrations
- Agentforce AI exposure
- Mobile application experience
Business Applications Manager - Salesforce & Digital Platforms in London employer: International SOS
International SOS is an exceptional employer, offering a dynamic work environment where proactive individuals can thrive and make a real impact in the healthcare sector. With competitive salaries, comprehensive healthcare benefits, and ample opportunities for career progression through high visibility with senior leadership, employees are empowered to drive meaningful change while collaborating with international teams. The company's commitment to innovation and continuous improvement ensures that every team member has the chance to grow and develop their skills in a fast-paced, supportive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Business Applications Manager - Salesforce & Digital Platforms in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Business Applications Manager. Highlight your experience with Salesforce and how you can drive change.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Business Applications Manager - Salesforce & Digital Platforms in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Business Applications Manager. Highlight your Salesforce experience and any relevant projects you've led. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this proactive role. Share specific examples of how you've driven change in previous positions, just like we do at StudySmarter.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention times when you’ve solved problems before they became issues. We love candidates who can think ahead and take ownership, so let us know how you’ve done this in the past!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at International SOS
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce Service Cloud knowledge. Be ready to discuss your hands-on experience, especially with integrations and automation. Prepare examples of how you've optimised processes or improved user experiences in previous roles.
✨Showcase Your Leadership Skills
This role requires someone who can lead from the front. Think of specific instances where you've managed teams or projects successfully. Highlight your ability to coach and mentor others, as well as how you've handled critical incidents or escalations.
✨Understand the Bigger Picture
Familiarise yourself with International SOS and their mission. Be prepared to discuss how your skills can contribute to their goals, particularly in driving meaningful change within a global healthcare organisation. Show that you’re proactive and commercially minded.
✨Prepare for Technical Questions
Expect questions about Agile delivery, DevOps, and technical governance. Brush up on tools like JIRA and ServiceNow, and be ready to explain how you've used them in past projects. This will demonstrate your technical expertise and readiness for the role.
