German-Speaking Healthcare Coordinator

International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. International SOS Government Services administers the TRICARE Overseas Program providing high-quality, accessible health care services for U.S. Military service members, family members, retirees, and other eligible beneficiaries overseas.

About The Role

Step into a vital role at International SOS, where you will provide comprehensive healthcare management and support services to beneficiaries enrolled in the TRICARE Overseas Programme (TOP). As a key member of the TRICARE Provider Support Services (TPSS) team, you will manage provider relationships within the TRICARE Germany region, offering essential education and resolving claims or billing issues. Your role is pivotal in ensuring that providers and beneficiaries receive the highest standard of service and support.

Key Responsibilities

• Provider Support and Education: Serve as the primary point of contact and educator for Host Nation Providers (HNPs), delivering efficient claims and customer service.
• Enquiries and Complaints Management: Respond to telephonic or written inquiries and complaints from HNPs, addressing their roles within the TRICARE TOP Medical Treatment Facilities (MTFs).
• Claims Processing Assistance: Guide HNPs on the claims submission process, ensuring timely and accurate payment processing. Manage all aspects of invoice claims, including reconciliation and submission.
• Effective Communication: Maintain professional interactions with providers, both written and telephonic, and educate them on using the online claims portal.
• Relationship Building: Establish and maintain strong relationships with internal and external customers and suppliers, ensuring seamless service delivery.
• Record Keeping: Maintain accurate records, including statistical information and client reports, while ensuring confidentiality of all patient and client information.
• Fraud Detection: Collaborate with the Medical Department to identify and report any suspected fraudulent activities.
• Continuous Improvement: Participate in staff meetings and educational offerings, staying informed about issues that may impact service delivery.

About You

• Bilingual: English and German
• Customer Service Experience: A background in a customer service environment, with a focus on providing exceptional service.
• Attention to Detail: Meticulous attention to detail to ensure accuracy in claims processing and record‐keeping.
• Planning and Organising: Strong planning skills, with the ability to set objectives, manage time effectively, and monitor performance against deadlines.
• Analytical Skills: Proficiency in analysing numerical and verbal data, making rational judgments, and producing workable solutions.
• Networking and Relationship Building: Ability to establish and maintain effective relationships, manage conflicts, and use humour appropriately.
• Results Orientation: Focus on delivering results and meeting customer expectations with high standards for quality and productivity.

Required Qualifications and Experience

• Language Skills: Proficiency in written and oral English and German to a business standard.
• Work Experience: Experience in a customer service or transactional environment, particularly in a customer‑centric role.

Benefits

• 1 month discretionary bonus
• Comprehensive benefits package: private pension, private medical insurance, life assurance and more
• Warm, supportive and open company culture
• Structured career development track, with opportunities for progression and advancement
• An opportunity to thrive in a global environment
• Hybrid working
• Birthday holiday and option to purchase additional leave

We celebrate diversity on a global scale and encourage every colleague to bring their personal best by creating an environment of inclusion and equal support. At International SOS, we offer a great working environment, thanks to our commitment to flexible working, diversity, and development. We encourage every person to be their personal best by creating an environment of inclusion, equality and support. Start your journey with us today. Apply now!