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For Companies At a Glance
- Tasks: Manage and resolve complaints, conduct reviews, and prepare quality assurance reports.
- Company: Join International SOS, a leader in health and security solutions worldwide.
- Benefits: Competitive pay, comprehensive benefits, and opportunities for travel.
- Why this job: Make a real difference in people's lives while enhancing your career.
- Qualifications: Experience in complaints management and strong communication skills required.
- Other info: Dynamic workplace with a focus on innovation and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.
Join our dedicated team as a Quality and Complaints Specialist based in London, where you will play a pivotal role in managing and resolving complaints related to Accident conduct thorough reviews of subscriber feedback, including necessary follow-ups to complete investigations.
- Prepare and present monthly quality assurance reports to senior management, highlighting areas of success and opportunities for enhancement.
- Coordinate adherence to planned audit schedules including call reviews, case audits, and client procedure checks to ensure ongoing compliance and service excellence.
- Guarantee that the platform operates in alignment with the International SOS Assistance Center Standards, fostering trust and reliability in service delivery.
About You
- Strong knowledge of Accident and Health insurance services, preferably with experience in Business Travel services.
- Familiarity with FCA regulations and complaints handling standards.
- Excellent communication and negotiation skills.
- Analytical mindset with ability to identify trends and propose solutions.
- Typically 2–3 years' experience in complaints management within insurance or assistance services.
- Knowledge of NPS methodology advantageous.
- Able to identify areas to improve performance and motivate.
- Excellent written and spoken English, fluency in other languages is an advantage.
Benefits
- Competitive compensation package reflecting your skills and experience.
- Comprehensive employee benefits designed to support wellbeing and work-life balance.
- Opportunities to engage in occasional travel, enriching your experience and exposure within our global network.
By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success.
Quality And Complaints Specialist in England employer: International SOS
Contact Detail:
International SOS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality And Complaints Specialist in England
✨Tip Number 1
Network like a pro! Reach out to current or former employees at International SOS on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching common complaints in the industry. Show us you know your stuff by discussing how you'd handle specific scenarios related to quality assurance and complaints management.
✨Tip Number 3
Practice your communication skills! Since this role requires excellent negotiation abilities, consider role-playing with a friend to refine your approach to resolving complaints effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Quality And Complaints Specialist in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Quality and Complaints Specialist role. Highlight your experience in complaints management and any relevant knowledge of Accident and Health insurance services. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our mission at International SOS. Be sure to mention your familiarity with FCA regulations and your analytical mindset.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing your negotiation skills. We love seeing candidates who can articulate their thoughts well!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at International SOS
✨Know Your Stuff
Make sure you brush up on your knowledge of Accident and Health insurance services, especially in relation to Business Travel. Familiarise yourself with FCA regulations and complaints handling standards, as these will likely come up during the interview.
✨Showcase Your Communication Skills
As a Quality and Complaints Specialist, excellent communication is key. Prepare examples of how you've effectively communicated with clients or resolved complaints in the past. This will demonstrate your negotiation skills and ability to handle difficult situations.
✨Be Analytical
Highlight your analytical mindset by discussing how you've identified trends in complaints or feedback before. Be ready to propose solutions based on your findings, as this shows you're proactive and can contribute to improving performance.
✨Prepare for Quality Assurance Discussions
Since you'll be preparing monthly quality assurance reports, think about what metrics you would include and how you would present them. Practising how to articulate your thoughts on service excellence and compliance will help you stand out.
