At a Glance
- Tasks: Support members with healthcare queries and coordinate medical appointments.
- Company: Join International SOS, a global leader in health and security solutions.
- Benefits: Enjoy private healthcare, dental cover, and 22 days holiday.
- Other info: Be part of a diverse team in an award-winning workplace.
- Why this job: Make a real difference by helping people in need across the globe.
- Qualifications: Fluency in Danish and strong organisational skills required.
At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.
Now, we’re looking for talented individuals to join our team and make a difference.
The Role
Are you empathetic and driven to help others? Do you want a role where your people skills make a real difference?
We’re looking for a Danish speaking Operations Coordinator to join our London team. In this role, you’ll be the vital link between our members and our global network of doctors, nurses, and security professionals - ensuring they receive the highest standard of care.
We’re inviting passionate individuals to join our London team and be part of something truly global.
- Salary: £29,000 per annum
- Location: Croydon
- Working hours are Monday to Friday between the hours of 8 - 4.30pm
Responsibilities
- Support members with healthcare and security queries.
- Coordinate medical appointments, authorise treatments, and manage policy claims.
- Assess situations and communicate logistics worldwide.
- Collaborate with a multidisciplinary team in a fast-paced environment.
About The Role
- Global Impact: Your work will directly help people in times of need, across borders and cultures.
- Career Growth: We offer a clear progression opportunities, and access to world-class training.
- Award-Winning Workplace: Recognised as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2026.
- Comprehensive Benefits: Private healthcare, dental cover, pension scheme, life insurance, paid volunteering day, 22 days holiday.
- Supportive Culture: Join a diverse, collaborative team where expertise and innovation thrive.
Requirements
- Strong organisational and critical thinking skills.
- A natural, empathetic approach and passion for helping people.
- Fluency in Danish plus excellent English, both written and spoken
- Fluency in other Nordic languages such as Swedish, Norwegian, or Finnish a great advantage.
- Customer service experience (contact centre or similar) is a plus.
- Confidence with Microsoft Office and an appreciation for data protection.
- Education to A-Level or Degree level, with interest in healthcare, world politics, or international security preferred.
By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success. International SOS has been awarded as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2025.
13,000 experts | 1,200+ locations | 90 countries | 110+ languages
#J-18808-Ljbffr
Danish Speaking Operations Coordinator employer: International SOS
International SOS is an exceptional employer that prioritises innovation and employee development, making it an ideal place for professionals looking to make a significant impact in knowledge management and AI-driven content. With a collaborative work culture and a commitment to continuous learning, employees are empowered to grow their skills while contributing to enhancing agent and customer experiences in a dynamic global environment. Located in a vibrant setting, the company offers unique opportunities to engage with diverse teams and drive meaningful change in the healthcare and safety sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Danish Speaking Operations Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at International SOS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like International SOS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Danish Speaking Operations Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to International SOS:Your cover letter is your chance to shine! Tell us why you want to work at International SOS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at International SOS!
How to prepare for a job interview at International SOS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
