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- Tasks: Support clients by solving queries and ensuring they receive the best solutions.
- Company: Join International SOS, a leader in global health and security solutions.
- Benefits: Enjoy a competitive salary, hybrid working, and comprehensive benefits.
- Other info: Be part of a dynamic team dedicated to protecting lives worldwide.
- Why this job: Make a real impact while using your language skills in a supportive environment.
- Qualifications: Experience in client service and fluency in English plus another language.
The predicted salary is between 30000 - 40000 £ per year.
At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities. Now, we’re looking for talented individuals to join our team and make a difference.
About The Role
Are you prepared to go the extra mile for your clients? Do you think outside the box? Would you like to use your language skills? We are looking for a strategic and supportive partner for our clients. You will focus on building loyalty to ensure long-term client retention by presenting product information, addressing customer issues, and helping the sales team with upsells and renewals.
Key Responsibilities
- Providing expertise on our products and services to our clients
- Solving client queries and offering solutions
- Ensure our clients are getting the best products & solutions for their long-term strategy
- Understanding clients’ needs and capturing feedback to improve products and services
- Proactively communicate with our clients and internal stakeholders
- Participate in networking events.
About You
- Previous experience in a client/customer service role, with international corporate organizations.
- Exposure in dealing with multiple stakeholders from different geographical areas.
- Ability to communicate in English fluently + any other languages like French / German/ Spanish / Italian
- A natural networker and a team player
- A passion for research and finding solutions
- Excellent written, presentation and oral communication skills.
- Exceptional organisational skills with the ability to successfully manage numerous clients simultaneously
Benefits
- Competitive salary
- Warm, supportive, and open company culture
- An opportunity to learn and develop in a global environment
- Hybrid working
- Birthday holiday and option to purchase additional annual leave
- Comprehensive Benefits Package: Private Pension, Private Medical Insurance, Life Assurance and more
By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success. International SOS has been awarded as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2025.
Start your journey with us today. Apply now!
Client Success Advisor- Spanish/French/German employer: International SOS
Contact Detail:
International SOS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Advisor- Spanish/French/German
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in the field. Don’t be shy to introduce yourself and share your passion for client success – it’s all about making those connections!
✨Tip Number 2
Show off your language skills! If you speak Spanish, French, or German, make sure to highlight that in conversations. It’s a massive plus for roles like Client Success Advisor, and it can really set you apart from the crowd.
✨Tip Number 3
Prepare for interviews by researching the company and its products. Understand their mission of protecting lives and how you can contribute. Tailor your answers to show you’re not just looking for any job, but this job!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you on board!
We think you need these skills to ace Client Success Advisor- Spanish/French/German
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Success Advisor role. Highlight your relevant experience in client service and any language skills you possess, as these are key to standing out.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully solved client issues in the past. We want to see your strategic thinking and how you can go the extra mile for clients.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. This will help us understand your qualifications and enthusiasm for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at International SOS
✨Know Your Stuff
Make sure you’re well-versed in International SOS's products and services. Research their offerings and think about how they align with client needs. This will help you demonstrate your expertise and show that you’re ready to provide solutions.
✨Showcase Your Language Skills
Since the role requires fluency in English and another language, be prepared to switch between languages during the interview. Practise common phrases or scenarios in both languages to highlight your communication skills and adaptability.
✨Client-Centric Mindset
Prepare examples from your past experience where you went above and beyond for clients. Think about specific situations where you solved problems or improved client satisfaction. This will illustrate your commitment to client success and retention.
✨Engage and Network
Demonstrate your networking abilities by discussing how you’ve built relationships in previous roles. Be ready to share strategies you’ve used to connect with clients and stakeholders, as this is key to thriving in a client success role.