At a Glance
- Tasks: Lead and optimise a large-scale Salesforce ecosystem in a global healthcare setting.
- Company: Join International SOS, the leading medical and security services company worldwide.
- Benefits: Enjoy a lucrative salary, healthcare benefits, and opportunities for international travel.
- Other info: Dynamic role with high visibility and career progression opportunities.
- Why this job: Make a real impact by driving meaningful change in digital operations.
- Qualifications: Strong Salesforce experience and leadership skills in complex environments.
The predicted salary is between 60000 - 80000 € per year.
International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. International SOS Government Services administers the TRICARE Overseas Program providing high-quality, accessible health care services for U.S. Military service members, family members, retirees, and other eligible beneficiaries overseas.
About The Role
This is not a “keep the lights on” role. We are looking for someone proactive, hands‑on, and commercially minded to take ownership of a large‑scale Salesforce ecosystem and help shape the future of digital operations across a global healthcare organisation. If you enjoy solving problems before they become problems, leading from the front, and driving meaningful change; this role is built for you. You will lead the operational success, evolution, and optimisation of a complex Salesforce Service Cloud environment integrated with 15+ business applications, while working alongside senior stakeholders, technical experts, and an international development team. This is a role for someone who thrives in fast‑moving environments and wants real influence, visibility, and variety.
What is in it for you:
- Lucrative salary and bonus
- Healthcare benefits
- Career progression through high visibility with senior leadership and cross‑functional teams
- International travel
Key Responsibilities:
- Drive the Salesforce & Business Applications ecosystem
- Oversee the stability, and performance of Salesforce Service Cloud and integrated applications
- Manage support operations, escalations, change requests, and platform enhancements
- Identify opportunities to optimise processes, improve user experience, and maximise platform value
- Lead from the front
- Manage and coach a team including CRM Operations and Business Applications specialists
- Take ownership of critical incidents, escalations, and high‑impact deliverables
- Work closely with stakeholders across Digital, CX, Analytics, Training, Operations, and Business Functions
- Partner with global technical teams
- Manage an outsourced development team covering Salesforce, Azure AI, Mulesoft, and mobile technologies
- Ensure high-quality delivery, strong collaboration, and smooth transition from development into support
- Provide technical guidance and governance while keeping delivery aligned to business goals
- Improve, innovate, and challenge
- Drive continuous improvement initiatives across systems, processes, and ways of working
- Reduce technical debt and improve platform scalability
- Champion best practices across Agile delivery, DevOps, governance, documentation, and testing
About You:
- Takes ownership and makes things happen
- Is equally comfortable being strategic and hands‑on
- Builds strong relationships across technical and non‑technical teams
- Enjoys working outside strict role boundaries when needed
Experience & Skills:
- Strong Salesforce Service Cloud administration and support experience
- Experience leading teams in complex, international environments
- Knowledge of Agile delivery, DevOps, testing, and technical governance
- Hands‑on experience with tools such as JIRA, ServiceNow, Gearset, and Confluence
- Understanding of Salesforce integrations, APIs, data models, Flow, and automation
- Experience managing third‑party vendors and development partners
Nice To Have:
- Salesforce Health Cloud experience
- Azure / Microsoft ecosystem integrations
- Agentforce AI exposure
- Mobile application experience
Business Applications Manager - Salesforce & Digital Platforms employer: International SOS
International SOS is an exceptional employer, offering a dynamic work environment where innovation and proactive problem-solving are highly valued. With a focus on employee growth, you will have the opportunity to work closely with senior leadership and cross-functional teams, driving meaningful change in a global healthcare setting. The role not only provides competitive salary and benefits but also encourages international travel, making it an attractive choice for those seeking a rewarding career in a fast-paced, impactful organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Business Applications Manager - Salesforce & Digital Platforms
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Salesforce or in healthcare. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! If you’ve got experience with Salesforce or managing teams, consider creating a portfolio or case studies that highlight your achievements. This can really set you apart during interviews.
✨Tip Number 3
Prepare for the interview by researching International SOS and their digital operations. Understand their challenges and think of how you can contribute to their Salesforce ecosystem. Tailor your answers to show you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Business Applications Manager - Salesforce & Digital Platforms
Some tips for your application 🫡
Show Your Proactive Side:In your application, make sure to highlight how you've taken ownership in previous roles. We want to see examples of you solving problems before they arise and driving change. This will show us you're the hands-on person we're looking for!
Tailor Your Experience:When writing your application, connect your experience directly to the responsibilities listed in the job description. We love seeing how your background in Salesforce and team management aligns with our needs. Make it personal and relevant!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and fluff. Use bullet points if it helps convey your skills and achievements more effectively. Remember, less is often more!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at International SOS!
How to prepare for a job interview at International SOS
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce Service Cloud knowledge. Be ready to discuss your hands-on experience with the platform, including any integrations and automations you've worked on. Highlight specific examples where you've optimised processes or improved user experiences.
✨Showcase Your Leadership Skills
This role requires someone who can lead from the front. Prepare to share instances where you've successfully managed teams or projects, especially in complex environments. Emphasise your ability to coach and develop team members while driving operational success.
✨Be Proactive in Problem Solving
Since the company values a proactive approach, think of examples where you've identified potential issues before they escalated. Discuss how you implemented solutions that not only resolved problems but also added value to the organisation.
✨Understand the Bigger Picture
Familiarise yourself with International SOS's mission and how the Salesforce ecosystem fits into their global operations. Be prepared to discuss how you can contribute to their goals and drive meaningful change within the organisation.
