At a Glance
- Tasks: Provide expert travel guidance and support for medical evacuations and travel requests.
- Company: Join International SOS, a leader in global health and security solutions.
- Benefits: Enjoy competitive pay, private healthcare, and a day off for your birthday.
- Other info: Structured career development and opportunities for progression await you.
- Why this job: Make a real difference by helping people during critical travel situations.
- Qualifications: Experience with GDS systems and excellent customer service skills required.
The predicted salary is between 27000 - 33000 £ per year.
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At International SOS, we are in the business of protecting and saving lives.
For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide.
With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.
Now, we’re looking for talented individuals to join our team and make a difference.
Company
The Assistance Travel team provides travel services to International SOS Assistance Centres for members being transported/medically evacuated and to Site Liaison officers, who are requesting assistance for travel requests for Medical Cases and Medical Services.
As a Travel Consultant you will offer expert travel guidance and support to all concerned Assistance Centres operations teams who are requesting assistance for travel requests from clients or medics.
You will provide the most logical quotations and ticketing issuance support; respond to any changes needed and check that all the required documents have been provided and submitted to the relevant commercial carriers.
The Role
- You will assist the Group Operations Travel Manager and Regional Travel Managers to facilitate transition on new booking tools and internal organization.
- Creating and providing the quickest routes and most cost-effective itineraries meeting as close as possible to the initial travel request.
- Establish quotations and proposals for several alternatives
- Coordinate travel for multiple passengers and escorts travelling from different origins/destinations
- Re-price and recalculate for exchanges to process reissued tickets
- Establish or order plane and train tickets and hotels reservations
- Achieve relevant objectives as outlined by Manager
- Assist with visa entry requirements advice and forward to partners
- Invoice all tickets issued and be responsible for back-office services, ticket amendments and refunds
- Follow the guidelines for the operations of the Assistance Travel Centre.
- Monitor, manage and action queues in Amadeus
- Facilitate effective positive teamwork and clear channels of communication both internally and externally
- Assist in managing the day-to-day work allocations and staffing of the business
- Aassist on training of new hires on Travel policies and travel booking tools
- Undertaking project work or reasonable duties as requested by the Group Travel Operations Manager
Requirements
- Excellent working knowledge of a GDS system essential, preferably AMADEUS
- Fares and Ticketing experience essential, such as IATA Fares certificates 1 & 2 ideally
- Good worldwide geography knowledge and very keen attention to detail
- Excellent telephone manner and customer service background
- Flexibility, adaptability and the capacity to handle a large number of complex travel requests
- Flexibility to be able to work additional hours in the event of a crisis or major evacuation support required
- Solid experience gained in business travel experience required
- High level of written and spoken English
- Excellent in English and any additional languages are an advantage (French or Spanish)
- Additional Information
- Some travel required, upon request of the business - if support is required in any other Assistance Centre location
- Full time Shifts: Monday - Sunday 7am - 9pm (5 days per week) rotating at weekends
- Structured career development track, with opportunities for progression
- A day’s leave for your birthday
- Private health care, dental cover, pension scheme, life insurance, paid volunteering day
- Subsidised staff cafeteria and free tea, coffee and fruit
- Discount schemes (Cycle2work, season ticket loans, gym discounts)
- Access to our Employee Assistance & Employee Support Programme
- Access to Chiswick Business Park Enjoy Work events
- #LINKEDIN #EUROPE
By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations.
We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success.
International SOS has been awarded as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2026.
- 13,000 experts | 1,200+ locations | 90 countries | 110+ languages
- #J-18808-Ljbffr
Travel Consultant employer: International SOS group
International SOS is an exceptional employer, offering a dynamic work environment in the heart of London where collaboration and innovation thrive. Employees benefit from comprehensive training and development opportunities, ensuring continuous growth in their careers while contributing to meaningful security solutions for clients worldwide. With a strong emphasis on teamwork and a commitment to employee well-being, International SOS fosters a culture that values diversity and encourages professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Consultant
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like International SOS group who are looking for fresh talent for roles like Travel Consultant.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like International SOS group and give you a leg up for your Travel Consultant application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Travel Consultant openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Travel Consultant
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Travel Consultant role at International SOS group.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Travel Consultant position at International SOS group.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of International SOS group.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to International SOS group's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Travel Consultant.
How to prepare for a job interview at International SOS group
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at International SOS group.
