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For Companies At a Glance
- Tasks: Lead and optimise a large-scale Salesforce ecosystem in a global healthcare setting.
- Company: Join International SOS, a leader in medical and security services worldwide.
- Benefits: Lucrative salary, healthcare benefits, international travel, and career progression.
- Other info: Dynamic workplace fostering innovation and collaboration across 90 countries.
- Why this job: Make a real impact by driving meaningful change in digital operations.
- Qualifications: Strong Salesforce experience and leadership skills in complex environments.
The predicted salary is between 60000 - 80000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. International SOS is the world's leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. International SOS Government Services administers the TRICARE Overseas Program providing high-quality, accessible health care services for U.S. Military service members, family members, retirees, and other eligible beneficiaries overseas.
About the role
This is not a "keep the lights on" role. We are looking for someone proactive, hands-on, and commercially minded to take ownership of a large-scale Salesforce ecosystem and help shape the future of digital operations across a global healthcare organisation. If you enjoy solving problems before they become problems, leading from the front, and driving meaningful change; this role is built for you. You will lead the operational success, evolution, and optimisation of a complex Salesforce Service Cloud environment integrated with 15+ business applications, while working alongside senior stakeholders, technical experts, and an international development team. This is a role for someone who thrives in fast-moving environments and wants real influence, visibility, and variety.
What is in it for you?
- Lucrative salary and bonus
- Healthcare benefits
- Career progression through high visibility with senior leadership and cross-functional teams
- International travel
Key responsibilities
- Drive the Salesforce & Business Applications ecosystem
- Oversee the stability, and performance of Salesforce Service Cloud and integrated applications
- Manage support operations, escalations, change requests, and platform enhancements
- Identify opportunities to optimise processes, improve user experience, and maximise platform value
- Lead from the front
- Manage and coach a team including CRM Operations and Business Applications specialists
- Take ownership of critical incidents, escalations, and high-impact deliverables
- Work closely with stakeholders across Digital, CX, Analytics, Training, Operations, and Business Functions
- Partner with global technical teams
- Manage an outsourced development team covering Salesforce, Azure AI, Mulesoft, and mobile technologies
- Ensure high-quality delivery, strong collaboration, and smooth transition from development into support
- Provide technical guidance and governance while keeping delivery aligned to business goals
- Improve, innovate, and challenge
- Drive continuous improvement initiatives across systems, processes, and ways of working
- Reduce technical debt and improve platform scalability
- Champion best practices across Agile delivery, DevOps, governance, documentation, and testing
About you
- Takes ownership and makes things happen
- Is equally comfortable being strategic and hands-on
- Builds strong relationships across technical and non-technical teams
- Enjoys working outside strict role boundaries when needed
Experience & Skills
- Strong Salesforce Service Cloud administration and support experience
- Experience leading teams in complex, international environments
- Knowledge of Agile delivery, DevOps, testing, and technical governance
- Hands‑on experience with tools such as JIRA, ServiceNow, Gearset, and Confluence
- Understanding of Salesforce integrations, APIs, data models, Flow, and automation
- Experience managing third‑party vendors and development partners
Nice to have:
- Salesforce Health Cloud experience
- Azure / Microsoft ecosystem integrations
- Agentforce AI exposure
- Mobile application experience
By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success.
Business Applications Manager - Salesforce & Digital Platforms in London employer: International SOS Government Medical Services
Contact Detail:
International SOS Government Medical Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Applications Manager - Salesforce & Digital Platforms in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Business Applications Manager. Highlight your experience with Salesforce and how you can drive change.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Business Applications Manager - Salesforce & Digital Platforms in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Business Applications Manager role. Highlight your Salesforce expertise and any relevant leadership experience to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for driving change and your proactive approach. Tell us why you're the perfect fit for shaping our digital operations.
Showcase Problem-Solving Skills: We love candidates who can think on their feet! In your application, share examples of how you've tackled challenges in previous roles, especially in fast-paced environments like ours.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at International SOS Government Medical Services
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce Service Cloud knowledge. Be ready to discuss your hands-on experience, especially with integrations and automation. Prepare examples of how you've optimised processes or improved user experiences in previous roles.
✨Showcase Your Leadership Skills
This role requires someone who can lead from the front. Think about times when you've managed teams or projects successfully. Be prepared to share specific instances where you took ownership of critical incidents or escalations and how you drove meaningful change.
✨Understand the Bigger Picture
Familiarise yourself with International SOS and their mission. Understand how the Salesforce ecosystem fits into their operations. This will help you articulate how you can contribute to their goals and drive continuous improvement initiatives.
✨Prepare for Technical Questions
Expect questions around Agile delivery, DevOps, and technical governance. Brush up on tools like JIRA and ServiceNow, and be ready to discuss your experience managing third-party vendors. Showing that you can bridge the gap between technical and non-technical teams will set you apart.