HR Operations Manager

We have an exciting opportunity for an HR/People Operations Manager to join our HR team in Chiswick, West London. You will be responsible for leading and managing the daily operations of the HR and Payroll administration team ensuring the successful delivery of comprehensive services across the entire employee lifecycle. This role includes using a data driven approach to enhance workplace culture, engagement and productivity. Additionally, the People Operations Manager will collaborate with leadership and stakeholders to align people strategies, compliance, continuous improvement and employee communications.

Key responsibilities

• People Services
  • Responsible for the day-to-day management of the People Services team to deliver a high-quality customer focused service to the Company, ensuring the quality of the work and identifying areas of focus.
  • Develop and/or update People Services policies and practice, reviewing processes and procedures to enhance the employee value proposition.
  • Provide support during internal and external audits as required and manage ongoing vendor risk assessments.
  • Manage ongoing People Services activities such as performance reviews, reward, recognition and benefits, immigration visas and succession planning.
  • Maintain expert knowledge of current and proposed legislation, trends and HR practice and ensure team compliance with relevant laws, regulations and policies across the countries in the Region.
  • Look for opportunities to automate and leverage AI on repetitive processes and tasks.
• Payroll
  • Oversee the administration of HR and payroll operations for the Northern Europe region and Chiswick Park site entities.
  • Manage the relationship and work with our outsourcing payroll providers in countries within scope, and with the HR Advisors to ensure the accurate implementation of payroll each month and on the end of year cycle.
  • Management and operational support of the employee benefit portal, ensuring accurate and timely updates, user support, and efficient management of benefit programs.
  • Provide support for the annual benefit renewal process.
  • Maintain and enhance data quality across all HR processes and systems.
• People
  • Manage and support the People Services and Payroll team to achieve operational excellence and high performance.
  • Coach, develop and implement comprehensive training and deliver internal training to the PS team.

About you

Required Skills and Knowledge

• Ability to understand the operational aspects of the business and provide appropriate HR support and guidance.
• Ability to manage multiple activities often with conflicting priorities.
• Excellent time management and organisational skills.
• Proactive approach to HR as a value‑add function.
• Broad generalist HR experience including payroll.
• Excellent interpersonal and communication skills and the ability to see the bigger picture.
• Ability to work autonomously.
• Customer focused and results oriented.
• Experience using and administering HR databases.
• Proven ability to liaise with internal and external customers professionally and courteously, including senior executives & build effective working relationships.
• Proven experience of prompt resolution of all types of queries.
• Ability to work accurately, with attention to detail.
• Understanding of UK employment law, immigration legislation and employment best practices.

Benefits

• Competitive salary and incentive scheme
• Warm, supportive, and open company culture
• An opportunity to thrive in a global environment
• Hybrid working
• Birthday holiday and option to purchase additional annual leave
• Comprehensive Benefits Package: Private Pension, Private Medical Insurance, Life Assurance and more