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For Companies At a Glance
- Tasks: Lead and optimise a large-scale Salesforce ecosystem in a global healthcare setting.
- Company: Join International SOS, a leader in medical and security services worldwide.
- Benefits: Enjoy a lucrative salary, healthcare benefits, and opportunities for international travel.
- Other info: Dynamic workplace with a focus on innovation and collaboration.
- Why this job: Make a real impact by driving meaningful change in digital operations.
- Qualifications: Strong Salesforce experience and leadership skills in complex environments.
The predicted salary is between 60000 - 80000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. International SOS is the world's leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. International SOS Government Services administers the TRICARE Overseas Program providing high-quality, accessible health care services for U.S. Military service members, family members, retirees, and other eligible beneficiaries overseas.
About the role
This is not a "keep the lights on" role. We are looking for someone proactive, hands-on, and commercially minded to take ownership of a large-scale Salesforce ecosystem and help shape the future of digital operations across a global healthcare organisation. If you enjoy solving problems before they become problems, leading from the front, and driving meaningful change; this role is built for you. You will lead the operational success, evolution, and optimisation of a complex Salesforce Service Cloud environment integrated with 15+ business applications, while working alongside senior stakeholders, technical experts, and an international development team. This is a role for someone who thrives in fast-moving environments and wants real influence, visibility, and variety.
What is in it for you?
- Lucrative salary and bonus
- Healthcare benefits
- Career progression through high visibility with senior leadership and cross-functional teams
- International travel
Key responsibilities
- Drive the Salesforce & Business Applications ecosystem
- Oversee the stability, and performance of Salesforce Service Cloud and integrated applications
- Manage support operations, escalations, change requests, and platform enhancements
- Identify opportunities to optimise processes, improve user experience, and maximise platform value
- Lead from the front
- Manage and coach a team including CRM Operations and Business Applications specialists
- Take ownership of critical incidents, escalations, and high-impact deliverables
- Work closely with stakeholders across Digital, CX, Analytics, Training, Operations, and Business Functions
- Partner with global technical teams
- Manage an outsourced development team covering Salesforce, Azure AI, Mulesoft, and mobile technologies
- Ensure high-quality delivery, strong collaboration, and smooth transition from development into support
- Provide technical guidance and governance while keeping delivery aligned to business goals
- Improve, innovate, and challenge
- Drive continuous improvement initiatives across systems, processes, and ways of working
- Reduce technical debt and improve platform scalability
- Champion best practices across Agile delivery, DevOps, governance, documentation, and testing
About you
- Takes ownership and makes things happen
- Is equally comfortable being strategic and hands-on
- Builds strong relationships across technical and non-technical teams
- Enjoys working outside strict role boundaries when needed
Experience & Skills
- Strong Salesforce Service Cloud administration and support experience
- Experience leading teams in complex, international environments
- Knowledge of Agile delivery, DevOps, testing, and technical governance
- Hands‑on experience with tools such as JIRA, ServiceNow, Gearset, and Confluence
- Understanding of Salesforce integrations, APIs, data models, Flow, and automation
- Experience managing third‑party vendors and development partners
Nice to have:
- Salesforce Health Cloud experience
- Azure / Microsoft ecosystem integrations
- Agentforce AI exposure
- Mobile application experience
By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success.
Business Applications Manager - Salesforce & Digital Platforms employer: International SOS Government Medical Services
Contact Detail:
International SOS Government Medical Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Applications Manager - Salesforce & Digital Platforms
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Business Applications Manager. Highlight your experience with Salesforce and how you can drive change.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Business Applications Manager - Salesforce & Digital Platforms
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Business Applications Manager. Highlight your Salesforce experience and any relevant projects you've led. We want to see how you can drive change and improve processes!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your proactive approach and problem-solving skills. Tell us why you're excited about this role and how you can contribute to our global healthcare mission.
Showcase Your Team Leadership Skills: Since this role involves managing a team, be sure to highlight your leadership experience. Share examples of how you've coached teams in the past and driven successful outcomes. We love seeing candidates who can lead from the front!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at International SOS Government Medical Services
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce Service Cloud knowledge. Be ready to discuss your hands-on experience with the platform, including any integrations and automations you've worked on. This role is all about taking ownership, so show them you know how to drive a Salesforce ecosystem effectively.
✨Showcase Your Leadership Skills
Since this position involves managing a team, be prepared to share examples of how you've led teams in complex environments. Highlight your coaching style and how you’ve successfully navigated challenges while building strong relationships across technical and non-technical teams.
✨Demonstrate Problem-Solving Prowess
This role requires someone who can solve problems before they arise. Think of specific instances where you've identified potential issues and implemented solutions proactively. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with Agile and DevOps
Since the job mentions Agile delivery and DevOps practices, make sure you understand these concepts well. Be ready to discuss how you've applied Agile methodologies in past projects and how you ensure smooth transitions from development to support.