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- Tasks: Lead Salesforce solutions for global fundraising and marketing teams.
- Company: Join the International Rescue Committee, a leader in humanitarian aid.
- Benefits: Remote work, competitive pay, health insurance, and generous time off.
- Other info: Collaborative culture with opportunities for professional growth and development.
- Why this job: Make a real difference by empowering non-profits with innovative tech solutions.
- Qualifications: Experience with Salesforce NPSP and strong problem-solving skills required.
The predicted salary is between 36000 - 60000 £ per year.
The International Rescue Committee (IRC) is seeking a Lead Solutions Specialist to support the IRC’s Salesforce environment, focusing on the Nonprofit Success Pack (NPSP) to empower global fundraising, operations, and marketing technology teams. This position is remote but requires in-country eligibility and adherence to New York business hours with flexibility for calls to Asia or the Middle East. Location options include New York, USA; Bogota, Colombia; or London, UK.
Major Responsibilities
- Provide expert-level configuration and support within the Salesforce NPSP architecture, including donation management, households, and engagement plans.
- Administer and enhance Salesforce NPSP features to meet fundraising and supporter engagement requirements.
- Collaborate with fundraising and marketing users to translate nonprofit business needs into Salesforce solutions.
- Act as technical lead for Salesforce support and specific enhancement projects; serve as domain expert for solution architecture including configuration, development, integration, and customization of sophisticated environments.
- Support the assessment and resolution of Salesforce cases.
- Cultivate a collaborative and high-performance culture within the Marketing Technology Team.
- Design and develop business solutions demonstrating Salesforce declarative programming and administration, working with regional partners to define requirements, build, test, UAT, and implement.
- Apply Salesforce Apex programming language, Visualforce, MS tools, API frameworks, 3rd party APIs, and other development tools in IRC’s NPSP environment to enhance user experience and operational efficiency.
- Architect and develop new solutions using flows, maintain the global architecture, and handle select CRM tools and plug-ins (e.g., Gearset, Dataro, OwnBackup, Apsona, Pardot).
- Regularly use Salesforce reports and dashboards for day-to-day operational insight and troubleshoot reporting issues as needed.
- Provide technical/admin support and sophisticated troubleshooting for end users.
- Manage the upgrade and patch process for Salesforce and the CRM application; assess third-party solutions on the Salesforce AppExchange and recommend actions.
- Build productive relationships with cross-functional stakeholders; communicate technical information clearly to enable decision-making.
Qualifications
- Education: Associate’s Degree required; Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent experience preferred.
- Work Experience: Significant demonstrable experience with CRM and relational databases (non-profit experience a plus), IT delivery, and professional services environments. Demonstrable development experience with Salesforce.org, SOQL, Visualforce, and other SFDC development tools. Experience with creating views, stored procedures, and functions. Proven experience ensuring data privacy compliance (e.g., GDPR, CCPA) including secure data management and user consent protocols.
- Preferred: Experience implementing fundraising applications for non-profit organizations; experience with Agile delivery; web services or APIs; AI-enabled technologies across the Salesforce ecosystem; launching donor portals and flows coordinating marketing channels; demonstrated skills across NPSP structure and schema; SFDC Advanced Administrator Certification; License/Certifications listed: Salesforce Administrator, App Builder, Platform Developer I, NPSP Cloud Consultant or equivalent.
- Language: English fluency.
Working Environment
This is a remote position; candidate must be available to work core hours aligned with the Eastern Standard Time (EST) zone. Occasional travel may be required, including attendance at Salesforce events and team gatherings. A collegiate environment that collaborates across External Relations and the broader IRC, with transparency and accountability in line with the IRC Way.
Compensation and Benefits
Posted pay ranges apply to US-based candidates and are based on factors including labor market, job type, internal equity, and budget. Offers are calibrated by location, experience, and skills. US benefits include: sick days, holidays, paid time off, medical/dental/vision insurance, FSA, 403b with matching, disability and life insurance, and an Employee Assistance Program for staff and families.
Other Standard of Professional Conduct: IRC Way – Integrity, Service, Accountability, Equality.
Salesforce (NPSP) Lead Solution Specialist employer: International Rescue Committee
Contact Detail:
International Rescue Committee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce (NPSP) Lead Solution Specialist
✨Tip Number 1
Network like a pro! Reach out to folks in your industry, especially those who work with Salesforce or in non-profits. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your Salesforce expertise, especially with NPSP. This gives you something tangible to discuss during interviews and shows you're proactive.
✨Tip Number 3
Prepare for the interview by brushing up on common Salesforce scenarios and solutions. Think about how you've tackled challenges in past roles and be ready to share those stories. We love seeing real-world examples!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our team at the IRC.
We think you need these skills to ace Salesforce (NPSP) Lead Solution Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Salesforce Lead Solution Specialist role. Highlight your experience with NPSP and any relevant projects you've worked on that align with the job description.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past work to show how you’ve successfully configured Salesforce environments or solved complex problems in a non-profit context.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant to the role. We want to see your personality shine through, so don’t be afraid to let us know what makes you unique!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at International Rescue Committee
✨Know Your Salesforce Stuff
Make sure you brush up on your Salesforce NPSP knowledge before the interview. Be ready to discuss specific features like donation management and engagement plans, as well as how you've used them in past roles. This will show that you're not just familiar with the platform but can also leverage it effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex Salesforce issues or enhanced user experiences in previous positions. Think about times when you collaborated with cross-functional teams to translate business needs into technical solutions. This will demonstrate your ability to think critically and work collaboratively.
✨Get Familiar with the IRC's Mission
Research the International Rescue Committee and understand their mission and values. Be prepared to discuss how your skills align with their goals, especially in the context of non-profit fundraising and operations. This shows genuine interest and helps you connect your expertise to their needs.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the team dynamics, current challenges they face with Salesforce, or how they measure success in this role. This not only shows your enthusiasm but also helps you gauge if the company culture is a good fit for you.