Client Voice Officer (Fixed term - 6 months)

Purpose of the Role
The Client Voice Officer will support RAI UK’s client engagement and participation agenda, ensuring that refugees and people seeking asylum meaningfully influence programme design, delivery, advocacy, and strategy. The role will implement client‑voice related projects and strengthen RAI UK’s client‑voice systems, including structured feedback mechanisms and the Client Advisory Board (CAB). It will support the development of client‑led research and evidence generation initiatives to inform programmes and policy positions, and build relationships with migrant‑led and grassroots organisations to ensure lived experience meaningfully shapes services, advocacy priorities, and external engagement.

Key Working Relationships
Report to the Integration Lead Advisor. Work closely with the Head of Programmes, RAI Director, Programme Managers, Senior Programme Development Advisor, Senior Monitoring, Evaluation and Learning Officer, Senior Programme and Awards Officer, Advocacy and Policy Managers, Communication team, and other IRC UK teams.

Scope and Authority
National remit across all RAI UK programmes. Functional leadership for client‑voice and engagement across teams. Matrix working with Programme Managers, Advocacy Manager, M&E colleagues, and the Technical Unit. Coordination of project delivery staff on the Pinterest project (without formal line management responsibility).

Key Accountabilities

• Project Coordination
  Work with the Senior Community Engagement and Volunteer Officer to coordinate a new psychosocial education and photography programme for refugee young people (aged 16–19). Support the delivery and facilitation of this programme as required. Develop the participant outreach plan and support day‑to‑day communication with participants in coordination with session facilitators. Collaborate with the Integration Lead Advisor, Technical Advisor for Women and Child Protection and other relevant programme colleagues to ensure that the project curriculum is adapted, contextually appropriate, developmentally suitable, and aligned with RAI UK technical standards, with an emphasis on strengthening client voice through a person‑centred and strengths‑based approach. Work with the Safeguarding Advisor to ensure full compliance with safeguarding, consent, data protection, and ethical storytelling requirements throughout project delivery. Co‑create and coordinate two dissemination events showcasing youth photography and lived experience outputs. Ensure robust monitoring of outcomes and timely, high‑quality donor reporting in line with IRC and funder requirements.
• Community Engagement
  Strengthen and coordinate the Community Advisory Board (CAB). Provide support and training to CAB members, including organising external trainings as needed. Undertake associated administrative and coordination responsibilities related to client, community and CAB work, including meeting organisation, coordination and record‑keeping of travel and expenses logistics, documentation including sensitive data management across departments, facilitation of DBS checks, client communication, and tracking actions to ensure accountability and follow‑through. Proactively engage migrant‑led and grassroots organisations to share best practices. Collaborate with the Monitoring, Evaluation and Learning team to track quantitative outputs and qualitative outcomes of engagement with community, clients and CAB. Ensure engagement approaches are accessible and inclusive to reduce barriers to participation.
• Client Voice to strengthen Programme Development and Internal Learning
  Develop and implement a Client Voice framework for RAI UK to embed participatory approaches into every stage of programming from design to delivery. Embed client voice into early stages of programming, including needs assessments, service design and proposals. Work alongside colleagues to embed client voice and continuously improve participatory engagement approaches across RAI UK programme delivery. Contribute to internal and donor monitoring, evaluation and reporting requirements. Collaborate with the MEL team to design tools to capture client voice in our programming and to measure client influence and participation. Pilot innovative approaches and build RAI UK evidence base on client and community participatory engagement. Contribute to IRC global client & community engagement communities of practice. Support delivery of RAI UK capacity‑building work, delivering trainings as requested to ensure client and community voice is represented, such as Healing Spaces trainings or employer engagement sessions.
• External Communications and Advocacy
  Summarise client and CAB insights into briefings to be used in RAI and cross‑departmentally, including by Senior Management Team and IRC UK Board of Trustees. Collaborate with Advocacy Manager and Policy Manager to reflect and include client and CAB insights and experiences into policy and advocacy calls for action. Support initiatives equipping refugees to share lived experiences in collaboration with Communications team, promoting trauma‑informed ethical storytelling aligned with safeguarding principles.

Person Specification
Solid experience working with refugees or migrant communities. Experience working with young people, including on wellbeing or psychosocial topics. Experience facilitating participatory engagement methods. Strong safeguarding knowledge and trauma‑informed practice. Excellent communication and organisational skills. Commitment to refugee rights and GEDI principles. Experience supporting advocacy initiatives. Experience with monitoring and evaluation systems. Lived experience of forced displacement/the UK asylum system recognised as valuable expertise and will be considered alongside professional experience.

Remuneration and Closing Date
Salary: 33,756.76 GBP per annum. Right to work in the UK is required. Closing date: 29th April 2026 at 11.59 BST.

Recruitment Process
First round panel interview online. Second round panel interview online.

Equity, Diversity and Inclusion
IRC UK is an equal‑opportunities employer, committed to non‑discrimination for all job applicants and employees. We seek to ensure diversity in our workforce regardless of gender, race, religious beliefs, nationality, ethnic/national origin, sexual orientation, age, marital status or disability. IRC UK welcomes applications from all candidates, including under‑represented groups and refugees with the right to work in the UK. We particularly welcome applications from individuals with lived experience of forced displacement. IRC UK will provide reasonable adjustments to accommodate applicants with disabilities during the application and interview process.