Software Developer Analyst

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities.

The IT department provides end-to-end technology solutions for the organization, including Application Development, Integration and Management, Enterprise Architecture, User Experience, Quality Assurance & Testing, and overall Product Management. While this role sits within IT, its focus is on partnering with the Measurement, Evaluation, Technology, Accountability, and Learning (METAL) Unit — bringing IT's systems and development expertise to METAL's technology and data priorities.

This role is anchored in Technology for Programs which maintains the tools and systems that support program teams' data collection and use in the field.

Focused on data collection and program administration technology support, the Software Developer Analyst is a member of the team responsible for developing, implementing, and supporting IRC’s global Data Toolkits and the analysis of the data generated by these products. This includes CommCare, Microsoft Power BI, and Microsoft SQL Server Azure based data warehouse.

Specific tasks include:

• Data platform development, support, configuration, technical assistance and issues routing
• Second line help desk support
• Participation in setting standards for processes, data quality, security, and systems configurations

Major Responsibilities:

• Design, develop, and maintain Data Toolkits in CommCare
• Design and build PowerBI Dashboards linked to live CommCare data
• Review and analyze software requirements, confirm the feasibility and complexity of these requirements, and convert them into estimated developer tasks
• Provide updates and technology insights/clarifications to the relevant stakeholders
• Develop and maintain data and metadata definitions, documentation and versioning
• Create technical documentation including system diagrams and implementation manuals
• Implement and maintain data quality processes and development standards
• Ensure compliance with IRC’s data protection, confidentiality, and security policies
• Provide Tier-2 and Tier-3 support emerging from Countries and Regional Technology support team for the measurement technology products rolled out
• During piloting and rollout, provide training and hyper-support on measurement technology products in close collaboration with the regional technology teams
• Any other duties as assigned by the supervisor

Key Working Relationships:

• Position Reports to: Business Systems Analyst
• Direct Reports: None
• Management in Partnership: None

Key Internal Relationships:

• CommCare Product Manager
• METAL QA Analyst
• IT Data Team

Required Skills:

• Three to six years of experience working in technology domain to develop and rollout data or technology platforms for programs
• Experience in source code and version control platforms, for example, GitHub, Azure DevOps, or similar
• Strong in team development processes including pair programming, shadow sessions, code reviews and other strategies to ensure high-quality programming
• Strong code quality assurance practices including unit testing, integration testing, as well as regression testing
• Working knowledge of agile software delivery practices
• Ability to effectively communicate in English both in verbal and written form
• Strong attention to detail to ensure fidelity to requirements and high-quality products
• Strong analytic curiosity and innovative problem-solving skills using a system thinking approach
• Demonstrable ability to work both independently and in a dynamic, cross-functional team structure
• Demonstrable ability to establish and maintain working relationships across all departments and levels of the organization

Education:

• Bachelor's degree in computer science, Information Technology, or related discipline
• Experience with Databricks, Dataverse connectors, APIs, and Microsoft Azure

This is a remote position open to internal candidates based in countries where IRC operates who have the right to work in their location. Successful candidates will be hired on a local employment contract and according to local salary scale.

Compensation: (UK Pay Rate: £49,598 - £60,040/yr). Ranges are based on various factors including the labor market, job type, internal equity, and budget.

Professional Standards: All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct.