Senior Program Manager, Enterprise Applications

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Background: The IT department provides solutions for application development, system deployment, user experience, quality assurance, and Project Management.

Job Overview/Summary: The Senior Program Manager will lead initiatives focused on document management and classification, migration of document management systems, change management, and enhancing document sharing capabilities across the organization. This role ensures that documentation processes are standardized, secure, and aligned with compliance requirements, while driving adoption of new tools and practices through structured change management. This position is central to leading enterprise-level IT technology initiatives. This position will be expected to implement Agile Project Management procedures to efficiently manage program workstreams. This includes supporting proper product backlog management, sprint planning, task management, etc. The individual will work in collaboration with other Project and Program Managers, Information Technology and Business Leadership to manage technical, functional and change work streams as well as establish and maintain an integrated approach that ensures all functional areas work seamlessly together.

Major Responsibilities:

• Creates and Maintains an Integrated Project Plan: Develops, and continually updates, detailed program management plans. Develops work breakdown structures based on the project objectives and scope. Ensures the implementation methodology is adhered to.
• Manages Project Status Reporting: Prepares status reports to communicate project scope, goals, achievements, budget, risk, status, change requests, and critical issues to the client and project team.
• Supervises Project Cost Estimation, Ongoing Budget Tracking and Vendor Invoicing: Provides oversight of budget tracking and invoicing. Assists in developing costs estimates and analyzing data.
• Performs Project Resource Management: Provides work direction and leadership to assigned projects, including scheduling, assignment of work and review of project efforts. Identifies project resource requirements and staff assignments. Checks for staff availability. Updates the project plan with work assignments.
• Conducts Risk Management: Maintains documentation for identified risks and mitigation strategies. Proactively gathers and updates risk status and documentation as needed.
• Supports Customer Management: Works with technology and business owners to analyze customer expectations for projects based upon approved project requirements.
• Provides Overall Project Administration: Participates in program team meetings, proactively documents meeting minutes, track issues, decisions and action items, and follow-up between meetings to drive issues to closure.
• Conducts Other Tasks as Needed: Performs other duties or special projects as required or as assigned.

Key Working Relationships: Maintains a productive working relationship with other Project Managers, business owners, project sponsors, system users, and vendors. Interacts with project owners, senior technical personnel, and other functional or support organizations.

Position Reports to: Associate Director, Project and Portfolio Management (Enterprise Applications)

Other Internal and/or external contacts:

• Internal: Headquarters & Global Offices Teams – multiple departments, Project Business Owners, business project team members outside IT, and interested parties, Project Sponsor and Steering Committee members.
• External: Vendors and Consultants.

Job Requirements:

• Successfully managed complex programs with technology components.
• 3-6 years of project management experience in IT or software.
• Bachelor’s Degree required.
• Experience managing document migration projects related to systems such as Box, OneDrive, Dropbox, etc. preferred.
• Project management experience at an International NGO/Global Humanitarian Organization preferred.
• Project and/or program management certification (PMP, CSM, etc.) preferred.

Skills / Competencies:

• Excellent project management skills, with demonstrated track record of applying program management principles, practices and techniques with strong results orientation. Experience with Agile project management practices will be preferred.
• Proven ability to lead change management initiatives and drive user adoption.
• Experience using project management software tools such as Jira, Monday.com, and other tools, to effectively lead, manage, monitor and control project activities.
• Proficiency in regulatory requirements, safeguarding data, and adapting to changes within an IT technical environment.
• Ability to develop strong partnerships with both the technology and business use communities. Self-motivated and a problem solver who can assess and develop strategies for achieving the needs of the user community.
• Effective verbal, written and interpersonal skills. Ability to speak to technical-level staff and develop written reporting and presentational content with level-appropriate messaging up to and including the senior executive level.
• Demonstrated skill in working in a matrix environment, notably in multi-functional teams across different lines of business, where direct authority might not be present.

Working Environment: The position can be fully remote, with an in-person office setting available for US candidates located near IRC’s New York City Headquarters location, London if based in the UK, and Nairobi if based in Kenya. Standard working hours. Minimal travel will be required.

Compensation: Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements. UK Pay Range: £54,329 - £65,767.

PROFESSIONAL STANDARDS: All International Rescue Committee workers must adhere to the core values and principles outlined in our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.