At a Glance
- Tasks: Process claims and manage client enquiries in a dynamic environment.
- Company: Join a leading firm in the insurance industry with a supportive culture.
- Benefits: Enjoy a 4-day work week, competitive salary, and annual performance bonuses.
- Other info: Opportunities for career growth and professional development await you.
- Why this job: Make a real impact by supporting clients and ensuring smooth claims processes.
- Qualifications: Strong interpersonal skills and attention to detail are essential.
The predicted salary is between 40000 - 50000 £ per year.
Reporting to
Manager - Claims & Facultative Business
Responsibilities and Duties
- Process claims for Delegated Authority and Facultative business
- Monitor claims lifecycle, handling issues and responding to client enquiries
- Use ECF, CLASS and other relevant Lloyd’s systems effectively
- Broker claims files into the London market
- Correspond with insurers, local brokers and clients in a professional manner
- Update and maintain electronic records accurately
- Handle and respond to Bureau / XIS queries
- Provide technical support to other team members
- Liaise with clients, local producers, Coverholders, loss adjusters and insurers
- Deliver accurate and timely responses to client correspondence, meeting agreed service standards (e. g. internal SLA is within 48 hours, where applicable)
- Provide back‑up broking support during periods of staff shortage or high workload
- Ensure compliance with all internal policies, external regulations and statutory requirements
- Organise, manage and maintain an efficient and compliant archiving system
- Support colleagues within the technical department with any activities as required
- Strong interpersonal skills
- Analytical thinking and attention to detail
- Organizational and stakeholder management skills
- 4‑day work week (subject to terms & conditions)
- Competitive annual salary, reviewed every year
- Annual performance bonus
- Six‑monthly rewards
- Health & life insurance policies (subject to terms & conditions)
- #J-18808-Ljbffr
Claims Broker employer: International Professional Risks Europe
As a Claims Broker at our esteemed firm, you will thrive in a dynamic work environment that prioritises employee well-being and professional growth. With a competitive annual salary, performance bonuses, and a unique 4-day work week, we foster a culture of collaboration and support, ensuring that our team members are equipped to excel in their roles while maintaining a healthy work-life balance. Join us in the heart of London, where you can develop your skills and make meaningful contributions to our clients and the industry.
Contact Details:
International Professional Risks Europe Recruitment Team
We think you need these skills to ace Claims Broker
Claims Processing
Client Enquiries Management
ECF and CLASS Systems Proficiency
Brokerage Skills
Professional Communication
Electronic Records Management
Bureau / XIS Query Handling
