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- Tasks: Review and process travel claims with care and accuracy while helping members navigate their needs.
- Company: Join IMG, a global leader in medical insurance with a supportive culture.
- Benefits: Enjoy hybrid working, 22 days leave, birthday off, and surprise rewards.
- Why this job: Make a real impact by delivering peace of mind to travellers worldwide.
- Qualifications: Detail-oriented with strong communication skills; experience in claims is a plus.
- Other info: Opportunities for growth, training, and a diverse, inclusive workplace.
The predicted salary is between 25000 - 27000 £ per year.
Join a Global Leader in Medical Insurance Become Our New Travel Claims Handler at IMG!
At IMG , we’re proud to be pioneers in international medical insurance—supporting travellers, expats, businesses, and adventure-seekers every minute of every day.
Now, we’re looking for a detail-oriented and compassionate Travel Claims Handler to join our growing team and help us deliver peace of mind to our global members.
From initial notification to final reimbursement, you’ll ensure every claim is handled with care, accuracy, and efficiency.
You’ll work closely with our Travel and assistance teams, assess coverage, liaise with providers, and deliver exceptional service across phone, email, and digital platforms.
If you thrive in a fast-paced environment and love helping people, this is your moment to shine.
Communicate with members, providers, underwriters, and internal teams to resolve queries and provide updates.
Ensure treatments meet accepted medical standards and costs are reasonable and customary.
Respond to inbound calls, emails, and digital messages with empathy and professionalism.
Maintain accurate documentation and manage your workload effectively.
Escalate complex cases, potential fraud, or complaints to the appropriate teams.
Contribute to process improvements and help shape the future of our claims operations.
Excellent communication skills—both written and verbal.
Calm, diplomatic, and professional under pressure.
Proficient in Microsoft Office (Outlook, Word, Excel, Teams).
Critical thinking and problem-solving mindset.
Ability to manage workloads independently and within a team.
Preferred Experience: Background in healthcare, travel, medical, home, or personal accident claims.
Familiarity with private or international medical insurance.
Experience managing claim reserves and producing claims reports.
Language skills (especially German or Spanish) are a plus! What We Offer Hybrid & Remote Working Options Internal Promotion Opportunities Diverse & Inclusive Culture Birthday Day Off + Christmas Eve Off Summer & Christmas Parties Surprise Rewards (Yes, even Beyoncé tickets!) Employee of the Month/Year Awards
Travel Claims Handler employer: International Medical Group
Contact Detail:
International Medical Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Claims Handler
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the insurance industry. A personal recommendation can go a long way in landing that Travel Claims Handler role.
✨Tip Number 2
Prepare for the interview by researching IMG and understanding their values. Be ready to discuss how your skills align with their mission of delivering peace of mind to global members. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! As a Travel Claims Handler, you'll need to be calm and professional under pressure. Role-play common scenarios with a friend to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the IMG team. Let’s get you that job!
We think you need these skills to ace Travel Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Travel Claims Handler role. Highlight your attention to detail and communication skills, as these are key for us at IMG. Use specific examples from your experience that show how you’ve handled claims or customer service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you’re passionate about helping people and how your background aligns with our mission at IMG. Don’t forget to mention any relevant experience in healthcare or insurance—it’ll make you stand out!
Showcase Your Skills: In your application, be sure to showcase your proficiency in Microsoft Office and any critical thinking skills. We love candidates who can manage their workload effectively and think on their feet, so give us examples of when you’ve done just that!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to see all the details about the role and our company culture. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at International Medical Group
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of travel claims and medical insurance. Brush up on relevant policies and procedures so you can speak confidently about how you would handle various scenarios.
✨Show Your Empathy
As a Travel Claims Handler, you'll be dealing with people who may be stressed or anxious. During the interview, demonstrate your ability to communicate with empathy and professionalism. Share examples from your past experiences where you've helped someone in a similar situation.
✨Be Detail-Oriented
Highlight your attention to detail by discussing specific instances where your accuracy made a difference. Whether it’s processing claims or managing documentation, showing that you can maintain high standards will impress the interviewers.
✨Ask Smart Questions
Prepare thoughtful questions about the role and the company culture. This shows your genuine interest in the position and helps you assess if IMG is the right fit for you. Consider asking about their approach to process improvements or how they support employee growth.
